Bieber: GoDaddy supports entrepreneurs’ digital dreams

Sep 15, 2025

Kholoud Hussein 

 

With a passion for empowering entrepreneurs and fostering digital growth, Selina Bieber, Vice President for International Markets at GoDaddy, leads GoDaddy's initiatives to support small businesses in their journey toward online success. 

 

In an exclusive interview with Sharikat Mubasher, Bieber will delve into how GoDaddy transforms digital dreams into reality for entrepreneurs around the globe, particularly in Saudi Arabia. As a frontrunner in the digital solutions market, GoDaddy offers a comprehensive toolkit that enables small and medium-sized enterprises (SMEs) to establish and grow their online presence. 

 

We will explore the unique challenges faced by entrepreneurs in the region, how GoDaddy is addressing them through innovative solutions and partnerships, and the company's commitment to leveraging emerging technologies like AI and cloud computing to enhance the entrepreneurial experience. 

 

Can you tell us about GoDaddy's main business and how it helps entrepreneurs?

At GoDaddy, we're in the business of turning digital dreams into reality. Our focus is providing a complete toolkit for businesses to thrive online. This includes everything from securing the perfect domain name – think of it as your digital address – to building beautiful, functional websites that truly represent your brand.

 

But we don't stop there. We also offer hosting and security solutions to help keep your website running smoothly, professional email services to give your business that extra touch of credibility, and a range of digital marketing tools to help you reach your audience effectively.

 

For our Saudi entrepreneurs, whether you're a small bakery in Al-Khobar looking to take orders online, a boutique in Riyadh aiming to showcase your latest fashion, or a tech startup in Jeddah ready to make waves, we've got solutions tailored for you. Our goal is to simplify the online journey, making it accessible and manageable for small businesses without the need for advanced technical abilities. With small and medium businesses (SMEs) accounting for 99.41% of the private sector in Saudi Arabia and contributing significantly to the economy, we understand the crucial role they play and are dedicated to supporting their growth.

 

What makes GoDaddy stand out from other companies in your field?

What we believe truly sets GoDaddy apart is our commitment to our customers' success. We don't just sell products; we build relationships and partnerships with our customers. This commitment manifests in several ways that make us unique in the industry.

 

We pride ourselves on our localized approach. For instance, our Arabic Website Builder is a testament to our commitment to the Middle Eastern market. It's designed with the nuances of the Arabic language and culture in mind, ensuring that local businesses can create websites that truly resonate with their audience.

 

We also go beyond just providing online tools – we're committed to education and empowerment. Our extensive library of resources, tutorials, and webinars is designed to help entrepreneurs at every stage of their online journey. Whether you're just starting out and need to understand the basics of online presence, or you're looking to scale your e-commerce operations, GoDaddy has the knowledge and resources to guide you, along the way. Our recent surveys show that 87% of Saudi small business owners believe digitization is crucial, and we are here to help facilitate that transformation.

 

How is GoDaddy supporting growth in Saudi Arabia?

The Kingdom's Vision 2030 has set an inspiring roadmap for digital transformation. One of our key initiatives in the region is our partnership with Monsha'at Academy. Through this collaboration, we're offering specialized digital skills training tailored to the needs of Saudi entrepreneurs. These courses cover everything from the basics of establishing an online presence to advanced e-commerce strategies.

 

Our Arabic Website Builder, as mentioned above, is another significant way we're supporting growth in Saudi Arabia. We understand that language plays a crucial role in effective online communication. That's why we've launched this tool specifically for the Arabic-speaking market. It allows businesses to create professional, culturally relevant websites easily, helping them connect more effectively with their local audience.

 

Our 2024 Global Entrepreneurship Survey revealed that 93% of Saudi entrepreneurs feel confident in using AI technology for their business, and 87% acknowledge the importance of digitization. These findings inform our strategy as we continue to enhance our product offerings to meet the evolving needs of Saudi businesses.

 

How does GoDaddy keep up with the fast-changing digital world?

Staying ahead in the rapidly evolving digital landscape is a challenge we embrace with enthusiasm at GoDaddy. Our approach to innovation is multi-faceted and deeply rooted in understanding both technological advancements and our customers' evolving needs.

 

A great example of how we're embracing new technologies is our integration of AI into our products. We've recently introduced AI-powered tools like our Generative AI Prompt Library, which helps small businesses create engaging content for their websites and social media platforms. This tool is helpful for entrepreneurs who might not have the time or resources for extensive content creation. According to our survey, 97% of small businesses in Saudi Arabia believe AI can positively impact their bottom line, and we're providing the tools to make that belief a reality.

 

We're also evolving our website-building tools to incorporate the latest design trends and functionalities. For instance, we're adding new templates and features that allow businesses to create mobile-responsive, visually appealing websites that meet current user expectations. Using tools like GoDaddy Studio, powered by AI, easily creates content that elevates and helps small businesses sell their brand on social media and across their online presence.

 

Can you share any recent partnerships or investments GoDaddy has made in Saudi Arabia?

Our initiatives in Saudi Arabia reflect our commitment to the Kingdom's entrepreneurial ecosystem and our belief in the immense potential of Saudi small business owners.

 

Our partnership with Monsha'at Academy stands out as a significant milestone. This collaboration is all about empowering Saudi entrepreneurs with the digital skills to help them succeed in today's economy. Through this partnership, we're offering specialized courses that cover a wide range of topics, from the basics of website creation to advanced e-commerce strategies. These courses are tailored to the unique needs of the Saudi market, considering local business practices, consumer behaviors, and cultural nuances.

 

Our participation in local events and initiatives is another form of investment we're making in Saudi Arabia. For example, our involvement in Biban 23, one of the largest entrepreneurship events in the Kingdom, allowed us to connect directly with Saudi entrepreneurs, understand their needs, and showcase how our solutions can help support their growth.

 

What challenges does GoDaddy face in Saudi Arabia, and how are you addressing them?

Like any market, Saudi Arabia presents its own unique set of challenges, but we see these as opportunities to innovate and better serve our customers. One of the primary challenges we face is raising awareness about the importance of a strong online presence, especially among small and medium-sized enterprises (SMEs). Many business owners in Saudi Arabia are experts in their fields but may not fully grasp the potential impact digital tools can have on their growth. That is why we launched our extensive educational initiatives in partnership with Monsha'at Academy. In addition to the courses that explain the benefits of going digital in practical, relatable terms, we also produce localized content – blog posts, webinars, and social media campaigns – that showcase success stories of Saudi businesses that have thrived online to help inspire others.

 

Another challenge is the varying levels of digital literacy among entrepreneurs. To tackle this, we've focused on making our products as user-friendly as possible. Our Arabic Website Builder, for instance, was designed with an intuitive interface that allows even those with limited technical skills to create professional-looking websites. We also offer extensive customer support in Arabic language, ensuring that help is available when needed.

 

These challenges are not roadblocks, but we see these as stepping stones in our journey to empower Saudi entrepreneurs. By addressing them head-on, we're not only improving our services but also contributing to the overall growth of the digital ecosystem in Saudi Arabia.

 

How is GoDaddy using new technologies like AI and cloud computing?

At GoDaddy, we're always excited about leveraging new technologies to help enhance our offerings and make life easier for our customers. AI and cloud computing are two areas where we're making significant strides.

 

We've recently introduced several AI-powered tools that are transforming how small businesses manage their online presence. One of our most exciting innovations is the Generative AI Prompt Library. This tool helps entrepreneurs create engaging content for their websites and social media platforms quickly and easily. It's particularly useful for business owners who may not have the time or resources for extensive content creation. By simply inputting a few key details about their business, they can generate professional, relevant content that resonates with their audience.

GoDaddy is also using AI to enhance our customer service. Our AI-powered chatbots can handle basic queries and guide customers to the right resources, allowing our human support team to focus on more complex issues. This results in faster response times and more efficient problem-solving for our customers.

 

Moving on to cloud computing, this technology is at the core of our hosting services. We leverage cloud infrastructure to provide scalable, reliable hosting solutions that can grow with our customers' businesses. This means that whether you're a small startup or a rapidly expanding enterprise, our cloud-based hosting can accommodate your needs without interruption.

In the realm of e-commerce, our cloud-based solutions enable businesses to handle large volumes of transactions securely and efficiently, even during peak shopping periods. This scalability is crucial for businesses participating in major shopping events or experiencing rapid growth.

 

Security is another area where we're leveraging both AI and cloud computing. We use AI algorithms to help detect and deter security threats in real-time, while our cloud infrastructure allows us to implement robust security measures across our entire network.

 

What recent projects has GoDaddy launched in Saudi Arabia?

Entrepreneurs can utilize our Arabic Website Builder which includes more locally relevant templates, featuring designs that resonate with Saudi consumers and support local aesthetic preferences. We've also improved the Arabic content creation features, making it even easier for businesses to create engaging, SEO-friendly content in Arabic.

 

In response to the growing e-commerce sector in Saudi Arabia, we've launched a series of e-commerce workshops. These hands-on sessions guide entrepreneurs through the process of setting up an online store, managing inventory, processing payments, and marketing their products effectively. We've seen great enthusiasm for these workshops, especially from traditional retailers looking to expand into the digital space.

 

GoDaddy has also participated in key entrepreneurship events across the Kingdom, including Biban 23 which has allowed us to engage directly with the Saudi business community, understand their needs firsthand, and showcase how our tools and solutions can support their growth. 

 

How does GoDaddy approach social responsibility in Saudi Arabia?

At GoDaddy, our approach to social responsibility in Saudi Arabia focuses on empowering local communities through education and entrepreneurship. This commitment is closely aligned with the Kingdom's Vision 2030 goals, particularly in fostering digital transformation and supporting SMEs.

 

One of our key initiatives is our partnership with Monsha'at Academy, where we offer free digital skills training to aspiring entrepreneurs across the Kingdom. These courses cover a wide range of topics, from basic digital literacy to advanced online business strategies, helping individuals start and grow their businesses.

 

What's GoDaddy's long-term vision for Saudi Arabia and the Middle East?

GoDaddy supports local entrepreneurs and small business owners in Saudi Arabia and the Middle East. We aim to be more than just a service provider – we want to be a trusted partner in every entrepreneur's journey, from the moment they conceive their business idea to when they're ready to scale globally.

 

GoDaddy continues to offer easy to use and affordable online tools and solutions, along with expert customer care and guidance, to help Saudi entrepreneurs and small business owners across the region, along their journey of business growth.  

 

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High-Net-Worth Individuals: How they invest, protect capital, build legacy

Noha Gad

 

High Net Worth Individuals (HNWIs) occupy a unique space in the financial ecosystem, sitting at the intersection of private wealth and public consequence. Yet, for all their visibility in luxury markets and investment circles, their decision-making processes remain widely misunderstood. Today's HNWIs are navigating a world of increased regulatory scrutiny, shifting family dynamics, and a growing expectation to use their resources deliberately.

For many high-net-worth individuals, the central question changes once wealth has been created. Instead of focusing only on earning more, they must decide how to protect capital, diversify investments, manage risk, maintain liquidity, and pass wealth on responsibly. For example, a successful entrepreneur who has sold a business may suddenly move from having most of their wealth tied to one company to managing a large pool of investable assets. That transition requires a very different mindset, one centered on long-term planning rather than short-term growth alone.

Who is a high-net-worth individual?

A high-net-worth individual is someone with liquid assets of at least $1 million in investable or liquid assets, excluding their primary residence. Liquid assets held by HNWIs include cash and investments that can be easily liquidated or converted to cash, including stocks. These individuals need and receive tailored financial and money management services due to their net worth.

HNWI individuals may demand and can justify personalized investment management, estate planning, and tax planning services. They generally qualify for separately managed investment accounts rather than mutual funds.

These individuals may get various benefits from financial institutions. For instance, they may qualify for banking, investment, and other financial services with reduced fees, discounts, and special rates, in addition to access to special events and perks.

How do HNWIs invest?

High-net-worth individuals do not necessarily invest according to an entirely different set of financial principles. Diversification, risk management, liquidity, and long-term discipline remain important for every investor; however, the size and structure of their wealth often give HNWIs access to a broader range of opportunities.

HNWIs’ portfolios may need to support a business, preserve family wealth, generate recurring income, fund philanthropic goals, and prepare for the transfer of assets to future generations. Accordingly, investment strategy becomes less about selecting a single high-performing asset and more about building a resilient system of assets that work together.

Many HNWIs hold a core portfolio of traditional investments, including public equities, bonds, cash, and real estate. However, wealthy investors may also allocate part of their capital to private-market opportunities that are less accessible to the average investor. This includes private equity investments in established, non-listed companies; venture capital investments in startups and high-growth businesses; commercial real estate and development projects; hedge funds; and more.

Types of High-Net-Worth Individuals 

HNWIs can be divided into several different categories. Where they fall depends on how much they are worth:

  • Sub-HNWI: An individual with more than $100,000 but less than $1 million
  • Very-HNWI: An individual whose net worth is at least $1 million
  • Mid-Tier HNWI or Mid-Tier Millionaire: An individual whose net worth is between $5 million and $30 million in investable assets.
  • Ultra-HNWI: An individual who holds $30 million or more in investable assets and sits at the highest end of the standard HNWI classification framework.

Finally, the wealth of high-net-worth individuals can provide access to specialized investment opportunities, private-banking services, and sophisticated financial structures; however, it brings greater responsibility. Managing substantial wealth requires more than identifying attractive investments; it demands a clear strategy for preserving capital, maintaining liquidity, reducing concentration risk, and preparing for uncertainty.

For HNWIs, the financial journey often changes after wealth has been created. Over time, protecting that wealth becomes just as important as growing it. This often involves diversifying across asset classes and geographies, balancing liquid and long-term investments, and seeking professional support in areas such as estate planning, tax coordination, and family governance.

Could Digital Gold Become Saudi Arabia’s Next Fintech Frontier?

Ghada Ismail

 

Saudi Arabia’s long-established relationship with precious metals is entering a new digital phase. As financial technology reshapes the way consumers save, invest, and manage wealth, gold is increasingly moving beyond traditional jewelry markets and physical bullion transactions into digital platforms and banking channels.

The emergence of digital gold services is creating a new intersection between fintech, wealth management, and precious-metals markets. Consumers can increasingly purchase gold digitally, track their holdings, automate savings, and, in some cases, convert digital ownership into physical metal. At the same time, the expansion of these services from fintech startups to major Saudi banks suggests that digital precious-metals investing is evolving from a niche proposition into a broader financial-services category.

The concept behind digital gold is relatively straightforward. Instead of requiring consumers to purchase and physically store a gold bar, digital platforms allow them to acquire ownership of gold while managing their holdings through a mobile application or digital banking platform.

This can lower the traditional barriers associated with precious-metals investment, particularly for consumers who may want to build their holdings gradually rather than make a large one-time purchase.

 

Startups adopting digital gold trading

GrowK is one example of this model in Saudi Arabia. The platform allows users to save in 24-karat digital gold, with automated savings options that can be structured on a daily, weekly, or monthly basis. It also allows users to buy, sell, and monitor their gold holdings digitally.

The significance of such a model goes beyond convenience. By introducing automated and recurring purchases, platforms can transform gold from an asset typically purchased periodically into a digital savings product.

This is where the model begins to resemble fintech.

Rather than simply digitizing the traditional gold-buying process, digital platforms can introduce features that are familiar from modern financial applications, including automated saving, portfolio monitoring, real-time pricing, and fractional ownership.

 

Banks are validating the model

The development is not limited to startups.

Saudi Arabia’s established banking sector is also incorporating precious metals into its digital financial services, potentially giving the category a much broader consumer reach.

SNB’s Gold Account enables customers to buy and sell investment-grade gold through the bank’s digital channels, including SNB Mobile and AlAhliOnline. The bank states that its gold is 999.9 purity and provides customers with the option of requesting physical gold bars through selected branches.

The model effectively combines digital access with physical ownership. Customers can manage their gold electronically while retaining a pathway to physical bullion.

Al Rajhi Bank’s Gold Wallet follows a similar approach, allowing customers to buy, sell, and store gold digitally while monitoring gold prices and managing their holdings through the bank’s digital ecosystem.

The involvement of major banks is significant because it moves digital gold beyond the realm of specialist investment applications.

When precious metals become integrated into mainstream digital banking, consumers can potentially view gold alongside their other financial products rather than as a separate physical asset requiring a visit to a jeweler or bullion dealer.

 

The infrastructure opportunity

While consumer-facing applications are attracting attention, another part of the market is developing behind the scenes.

Nexus Global’s Mithqal is designed as infrastructure for banks, fintech companies, wealth managers, and other institutions seeking to offer digital precious-metals products.

The platform provides capabilities related to digital gold accounts, metal wallets, pricing, trading, physical allocation, custody, settlement, and reporting. Its offering also extends beyond gold to other precious metals, including silver and platinum.

This infrastructure layer could become particularly important as demand grows.

Rather than every financial institution building its own technology and operational infrastructure for precious-metals products, platforms such as Mithqal can potentially provide the underlying technology needed to bring these services to market.

This mirrors developments elsewhere in fintech.

Payments infrastructure enabled companies to build digital wallets and payment applications without developing payment rails from scratch. Banking infrastructure has similarly allowed fintech companies to launch financial products without building a complete banking system.

Precious-metals infrastructure could play a comparable role, creating the technological rails for a broader digital bullion ecosystem.

 

Why gold, and why now?

Saudi Arabia has a particularly strong foundation for this market because gold already occupies an important position in the country’s consumer and investment culture.

The World Gold Council reported that Saudi Arabia’s bar and coin investment demand increased from 15.5 tons in 2024 to 17.5 tons in 2025, representing a 13% increase. Saudi Arabia was also the largest bar and coin investment market in the GCC during 2025.

At the same time, jewelry demand declined. Saudi jewelry consumption fell 10% to 44 tons in 2025, while its value declined 28% to $8.9 billion, according to the World Gold Council.

The shift is important because it suggests that high gold prices may be changing how consumers approach the metal.

Rather than purchasing gold primarily as jewelry, some consumers may increasingly view it through an investment lens.

Digital platforms are well positioned to serve this behavior because they can make smaller purchases more accessible.

The same consumer who may find a large physical gold purchase expensive can potentially accumulate smaller quantities over time.

 

Silver could expand the opportunity

Gold is likely to remain the primary asset in the digital precious-metals market, but silver could provide the next stage of growth.

Silver has a different investment profile from gold. Alongside its role as a precious metal, it has significant industrial applications, including electronics, solar technology, and manufacturing.

That gives digital platforms an opportunity to move beyond single-asset products toward multi-metal investment portfolios.

A consumer could eventually use one application to allocate a monthly amount between gold and silver, monitor the performance of both assets, and potentially redeem holdings physically.

This would represent a significant evolution from the concept of a digital gold wallet.

It would become a digital precious-metals portfolio, combining the accessibility of fintech with the characteristics of physical commodities.

 

Trust will determine the winners

Despite the opportunity, digital precious-metals platforms face a fundamental challenge, which is trust.

When a customer sees one gram of gold displayed in an application, they need to know exactly what that balance represents.

Is the gold physically allocated? Where is it stored? Who is responsible for custody? Is the inventory independently verified? Can the customer redeem the gold? What are the transaction spreads, storage fees, and withdrawal costs?

These questions become particularly important as the market expands beyond established banks and into startups and specialist platforms.

Regulatory clarity will also matter.

The distinction between a platform facilitating the purchase and custody of physical precious metals and one offering investment products or regulated capital-market activities can be significant.

For companies operating in this space, regulatory compliance could therefore become a competitive advantage rather than simply a legal requirement.

The strongest platforms will likely be those that combine technology with transparent ownership structures, credible custody arrangements, clear pricing, robust compliance, and reliable physical redemption mechanisms.

 

Is digital gold the new fintech?

The answer depends on how “new fintech” is defined.

Digital precious metals are unlikely to replace the established pillars of Saudi fintech, such as payments, lending, insurance, and financial infrastructure.

But they could represent something equally important: the next stage of Saudi wealthtech.

The Kingdom’s fintech market is gradually moving beyond simply making financial transactions digital toward helping consumers save, invest, and manage their wealth through technology.

Gold provides an unusual advantage in this transition.

Unlike many emerging financial products, it does not require consumers to understand an entirely new asset. Gold is already familiar. The innovation lies in changing how consumers access, accumulate, manage, and potentially redeem it.

The four Saudi examples illustrate the different layers of this emerging ecosystem. Together, they suggest that digital precious metals are developing into something broader than a collection of investment apps.

The next opportunity could be the creation of a fully integrated digital commodities ecosystem in which consumers can save in gold, diversify into silver, automate purchases, monitor portfolios, and access physical assets through a single digital experience.

For Saudi Arabia, the opportunity is particularly compelling because the digital future is being built around an asset with a very long history.

Gold may be one of the oldest stores of wealth, but the way Saudi consumers own it could be entering a distinctly digital era.

AI Ambitions, Legacy Reality: Why Many Organizations in the Middle East and Africa Are Struggling to Scale AI

By: Christian Reilly, Field CTO EMEA at Cloudflare

 

Artificial intelligence has rapidly moved from experimentation to strategic priority. Across the Middle East and Africa, governments, financial institutions, telecommunications providers, and enterprises are investing heavily in AI to improve efficiency, enhance customer experiences, and unlock new growth opportunities. From national AI strategies and smart city initiatives to AI-powered customer service and operational automation, organizations are increasingly viewing AI as a critical driver of competitiveness.

 

Yet despite the enthusiasm and investment surrounding AI, many initiatives fail to deliver meaningful business outcomes. While pilot projects often demonstrate promising results, organizations frequently struggle to move beyond proof-of-concepts and scale AI across the enterprise. The challenge is rarely a shortage of data, talent, or ambition. More often, the real obstacle lies in the technology environment supporting these initiatives.

 

Legacy applications, fragmented infrastructure, and accumulated technical debt are preventing many organizations from realizing the full value of AI.

 

The Foundation Problem Most AI Strategies Overlook

Much of the conversation around AI focuses on models, algorithms, and use cases. However, AI success depends just as much on the underlying technology foundation as it does on the AI itself.

 

AI workloads require fast access to data, scalable infrastructure, seamless connectivity between applications, and the ability to process information in real time. Many existing enterprise environments were not designed for these requirements. Instead, they were built to support traditional business applications, often through architectures that have evolved over many years.

 

As organizations attempt to integrate AI into these environments, they encounter challenges that slow progress and increase costs. What begins as an innovative AI initiative can quickly become a complex modernization project involving application integration, infrastructure upgrades, security enhancements, and data transformation.

 

This issue is particularly relevant in the Middle East and Africa, where many organizations are simultaneously pursuing ambitious digital transformation goals while managing long-established technology environments. While modernization efforts have accelerated significantly in recent years, critical business processes often continue to depend on legacy systems that were never designed to support AI-driven operations.

 

When Technical Debt Becomes a Business Challenge

Technical debt has traditionally been viewed as an IT concern. In today's AI-driven economy, it has become a strategic business challenge.

 

Many technology teams spend considerable time maintaining aging applications, resolving system issues, and managing complex integrations. These activities consume resources that could otherwise be focused on innovation and AI deployment.

 

The result is what many organizations are beginning to experience as an innovation tax. Instead of investing time in creating new AI-enabled services, teams are forced to devote significant effort to making existing systems work together.

 

As AI initiatives expand, this burden grows. New applications introduce additional data requirements, integration points, security controls, and operational complexity. Without a clear modernization strategy, organizations risk creating even more fragmented environments that become increasingly difficult to manage.

 

The organizations achieving the greatest returns from AI are often not those spending the most on technology. They are the ones that have simplified their environments and created a foundation capable of supporting innovation at scale.

 

Data Silos Continue to Hold Back AI Progress

AI depends on access to high-quality, connected, and consistent data. Unfortunately, this remains one of the biggest challenges facing many organizations.

 

Over time, businesses often accumulate multiple applications, platforms, and databases that operate independently of one another. Information becomes trapped within departmental systems, creating data silos that limit visibility and reduce operational efficiency.

 

For AI initiatives, these silos create significant obstacles. Models require access to reliable information from across the organization to deliver meaningful insights and accurate outcomes. When data is fragmented, incomplete, or inconsistent, AI performance suffers.

 

This challenge is becoming increasingly important as organizations across the Middle East and Africa continue expanding their digital ecosystems. Cloud platforms, SaaS applications, edge environments, and on-premises systems must work together seamlessly to support modern business operations.

 

Organizations that successfully connect these environments gain a significant advantage. They can move data more efficiently, accelerate AI deployment, and generate value faster than competitors operating within fragmented infrastructures.

 

Security Must Be Built Into AI From the Beginning

As organizations scale AI adoption, cybersecurity becomes increasingly important.

AI systems often process sensitive business information and interact with multiple users, applications, and data sources. This expanded connectivity creates new risks that organizations must address proactively.

 

Many legacy architectures were developed before modern security frameworks such as Zero Trust became widely adopted. As a result, they often struggle to provide the visibility, control, and protection required for today's AI-powered environments.

 

Security therefore cannot be treated as an afterthought. It must be embedded throughout the AI lifecycle, from development and deployment to operations and governance.

 

Organizations that integrate security into their architecture from the outset are better positioned to scale AI safely and confidently. Those that attempt to retrofit security controls later often encounter delays, increased costs, and unnecessary risk.

 

Building a Platform for Long-Term AI Success

Organizations that successfully scale AI tend to share several characteristics. They focus on simplifying complexity, consolidating fragmented environments, and modernizing their infrastructure in parallel with their AI initiatives.

 

Cloud-native and API-first architectures have become increasingly important because they provide the flexibility, scalability, and connectivity required for modern AI workloads. Integrated platforms also help eliminate operational silos, allowing development, operations, security, and business teams to work from a shared foundation.

 

Most importantly, successful organizations recognize that AI is not a standalone technology project. It is part of a broader application and business strategy.

 

The future of AI in the Middle East and Africa will be shaped not only by the sophistication of AI models but by the strength of the digital foundations that support them. Organizations that modernize their infrastructure, reduce complexity, strengthen security, and connect their data environments will be best positioned to transform AI investments into measurable business value.

 

For many organizations, the path to successful AI adoption does not begin with the model. It begins with the platform on which that model runs.

 

How Saudi Arabia’s digital government is making public services more accessible

Noha Gad 

 

In an era where public sector efficiency and citizen-centric service delivery are primary benchmarks of national progress, digital government has emerged as a critical pillar of administrative modernization. Saudi Arabia stands as a regional leader in this domain, having secured the top position in the Middle East and North Africa in the Government Electronic and Mobile Services (GEMS) Maturity Index for 2025 for the fourth consecutive year, as issued by the United Nations Economic and Social Commission for Western Asia (ESCWA). According to the report, the Kingdom achieved a maturity rate of 99% in the overall index assessments, reflecting the sustained maturity of Saudi Arabia’s digital government and its continued progress at the regional level.

The index assessed the maturity of 100 priority government services delivered to individuals and businesses through digital platforms and smart applications, across three sub-indicators. Saudi Arabia achieved 100% in the Service Availability Development indicator, 99% in the Service Usage and User Satisfaction indicator, and 100% in the Public Outreach indicator.

This consistent performance reflects the Kingdom's strategic vision to develop an integrated digital government ecosystem that prioritizes beneficiaries, enhances the competitiveness of the national economy, and improves government performance efficiency through a sustainable approach. Building on this foundational success, the Kingdom is now channeling its digital capabilities into sector-specific transformations—from tourism and healthcare to financial services and human resources—each presenting distinct opportunities and challenges that test the scalability and resilience of the national digital government framework.

The digital government transformation in Saudi Arabia is supported by more than a collection of individual websites and mobile applications. It is built on an integrated national ecosystem that combines unified access points, digital identity, regulatory standards, shared infrastructure, data governance and coordination between government entities. This structure allows ministries and public agencies to deliver services through connected channels rather than operating as isolated digital departments.

The Digital Government Authority (DGA) is the entity responsible for regulating digital government activities. Established in 2021, the authority focuses on several functions, including preparing the national digital government strategy; developing technical standards for government digital transformation models; supervising governance of the government digital cloud activities and clouds related to digital government; building national capacities specialized in digital government, along with other responsibilities. It launched the Digital Government Investment and Procurement Center (SADAF) in 2022 to enhance the efficiency and effectiveness of the private sector’s participation in digital government projects. SADAF was established to encourage local and foreign investment in digital government, enhance the investment and efficiency of government spending in the field of digital government, improve digital budget planning, and avoid duplication of projects. 

Further, the authority plays a pivotal role in achieving the goals of the National Digital Government Strategy, which sets an ambitious goal that, by 2030, the government will provide world-class digital services that effectively and efficiently meet citizens’ needs. Doing so, the strategy is centered on three key implementation pillars:

  • Government-as-a-platform. The DGA promotes a government-as-a-platform model in which shared digital infrastructure, data, and services are provided as reusable components that individual government entities can consume and build upon. This approach reduces duplication, improves consistency, and accelerates the development of new digital services by enabling agencies to leverage common capabilities rather than building from scratch.
  • High maturity levels. The Kingdom continuously evaluates government platforms and services via metrics such as the Digital Experience Maturity Index to maintain high maturity levels. This could enhance beneficiary satisfaction, user experience, and tool optimization.
  • Institutional coordination. Integrating data across government entities is a critical dimension of DGA’s work, as it enables transactions that previously required citizens to provide the same information to multiple agencies. The development of government data sharing frameworks, standardized data formats, and interoperability protocols enables services to be delivered proactively based on information the government already holds.

 

Key applications and services

The Saudi digital government ecosystem becomes most visible through the applications and websites that individuals, businesses, residents and visitors use in their daily interactions with public institutions. Clearest examples of this transformation can be found in identity, residency, and public-administration service platforms Absher and Nafath.

Operated by the Ministry of Interior with DGA oversight of standards and interoperability, Absher provides a comprehensive digital interface for citizen and resident interactions with government services. It enables users to manage identity documents, process visa and immigration transactions, handle traffic services, and access a wide range of government services that previously required in-person visits to multiple government offices. The platform’s scope has been progressively expanded to encompass services from additional government entities, creating an increasingly comprehensive single point of access for government interactions.

Meanwhile, Nafath, the national digital identity platform, provides the authentication infrastructure that underpins secure access to government and private sector digital services. It enables citizens and residents to verify their identity through a mobile application, providing the trust layer necessary for high-value digital transactions including financial services, government permits, and legal transactions.

Tourism: Digitizing the Visitor Journey

The tourism sector ecosystem demonstrates how digital government services are helping simplify the visitor journey, from applying for a visa and planning an itinerary to booking accommodation, obtaining permits, and accessing services during the visit.

The official Saudi eVisa portal is one of the most visible examples of the digital transformation in the tourism sector. It allows eligible international visitors to apply online, complete the required information, pay the relevant fees, and receive their tourist visa electronically without visiting a Saudi embassy in person. The visa service is also evolving through the KSA Visa platform, the unified national visa platform launched by the Ministry of Foreign Affairs. The platform combines visa-related services and connects more than 30 government and private entities, covering tourism, business, Hajj, Umrah and other types of entry visas.

Another key example is Nusuk, the integrated platform for pilgrims and visitors. Overseen by the Ministry of Hajj and Umrah, it was developed to help pilgrims and visitors plan and manage their journeys to Makkah, Madinah, and other destinations connected to the pilgrimage experience.

The platform can support several stages of visitors’ journeys, including: applying for or obtaining an electronic visa; planning Umrah visits; booking accommodation, transport, and travel packages; obtaining permits and reservations; booking visits to Al-Rawdah Al-Sharifah; accessing guidance, maps, and information about services; communicating with authorized service providers; and completing payments for selected services.

Advancing healthcare through digital health services

Healthcare is one of the most important areas where Saudi Arabia is using digital platforms to simplify access to medical services, connect patients with healthcare providers, improve preventive care, and support the exchange of health information between institutions. This transformation extends across several stages of the healthcare journey, enabling patients to book appointments, access medical records, review prescriptions, receive virtual consultations, and obtain health information through digital channels. At the institutional level, healthcare providers can use connected systems to manage patient data, coordinate referrals, and deliver specialized services remotely.

The Sehhaty platform is a clear example. Provided by Saudi Arabia’s Ministry of Health, the platform brings together a range of health services for individuals and families. This includes arranging medical appointments, selecting a healthcare center and available appointment time; accessing and reviewing medical records, laboratory results, and insurance approvals; and accessing certain virtual healthcare services.

This model improves convenience for patients while helping healthcare providers manage demand more efficiently. It can also reduce missed appointments by allowing users to receive reminders and make changes without contacting a healthcare facility directly.

Digitizing financial services and government transactions

Unlike digital services in other sectors, financial platforms often connect several groups at the same time: government entities, businesses, employees, citizens, residents, and service providers. Digitizing public finance is designed to improve the speed, transparency, and efficiency of government transactions. It covers areas such as budgeting, procurement, government payments, public revenues, employee entitlements, and the electronic payment of government fees. Together, these services help replace paper-based procedures with integrated digital processes that can be monitored and managed more effectively.

The Etimad platform is the most prominent example of digital government in the Saudi financial sector. It provides electronic services to government entities, private-sector companies, and individuals. The platform supports several major areas of public finance, including government budgeting and financial planning, financial claims and invoices, government payments, and employee financial entitlements.

Another example is the e-invoicing system Esal, one of the national systems owned by the Saudi Central Bank (SAMA), providing an integrated solution for business sector invoices in Saudi Arabia. It connects suppliers with buyers and covers the invoice workflow from its presentation to its payment and reconciliation services.​

Esal provides several advantages that meet the needs of the business sector. These include processing multiple forms of invoices, reviewing a summary of beneficiary invoices, automatic reconciliation, and payment as a group, as well as reports on invoices and payments.

Finally, the wide variety of digital government applications and services across different sectors reflects the breadth of Saudi Arabia’s digital transformation and the Kingdom’s excellence in delivering integrated digital government services. These examples demonstrate that the Saudi digital government model extends beyond transferring traditional procedures to websites and mobile applications, relying on a broader ecosystem that combines digital identity, shared infrastructure, data exchange, regulatory standards and institutional coordination. As the Kingdom advances toward the objectives of the National Digital Government Strategy 2030, its success will depend on maintaining service quality, strengthening cybersecurity and data protection, improving interoperability and ensuring digital inclusion. By continuing to develop a proactive and connected government, Saudi Arabia is positioning digital government not only as a tool for administrative modernization, but also as a foundation for economic competitiveness, social development and the broader ambitions of Saudi Vision 2030.

Reading the Signals: What's Really Driving Investment into Saudi Arabia

Ghada Ismail

 

Saudi Arabia's rise as a hub for institutional capital has become hard to ignore, and few are better placed to explain why than the people structuring the deals themselves. Behind the headlines about giga-projects and sovereign wealth lies a quieter shift in how founders raise money, how investors assess risk, and which sectors are actually ready for capital. We spoke with Sayed A., Chief Business Officer of Graystone Capital's Dubai office, who walked us through what's genuinely changed for founders and investors in the Kingdom, the missteps that still catch fundraisers off guard, the financing routes too often overlooked in favor of venture capital, and where the smart money is heading as the market matures toward 2030.

 

 1. Graystone Capital has identified Saudi Arabia as one of its strategic markets. What makes the Kingdom particularly attractive for institutional investors today? 

A few numbers tell the story better than any pitch deck could. According to UNCTAD's World Investment Report 2026, Saudi Arabia climbed to 13th place globally for FDI inflows in 2025, up from 17th the year before, with net inflows of $32.6 billion, a jump of roughly 53% year-on-year. That is not a one-off spike; it is the compounding effect of reforms that have been building for several years now. 

The most consequential of these, in our view, is the new Investment Law that came into force in February 2025, replacing legislation that had governed foreign investment since 2000. It puts local and foreign investors on genuinely equal footing, extends protections against expropriation, and has accelerated the shift toward 100% foreign ownership across a widening list of sectors. Combine that with a sovereign credit profile now rated in the A-category across Moody's, Fitch and S&P, a public investment pipeline north of $1 trillion tied to the giga-projects, and a domestic consumer market of over 36 million people with strong disposable income, and you have a market that offers both scale and increasingly predictable rules of engagement. For institutional capital, that combination of scale, reform, and macro stability is rare, and it's precisely why we've prioritized the Kingdom. 

 

2. What differentiates Saudi founders from entrepreneurs in other GCC markets when raising capital? 

Saudi founders today are raising in a market that has genuinely pulled ahead of its neighbors. MAGNiTT's FY2025 data shows Saudi Arabia captured $1.72 billion in venture funding across 257 deals, the highest figure and deal count ever recorded by a single country in the MENA region, and enough to make the Kingdom the top-ranked VC market regionally for the third consecutive year. That changes founder behavior. Where entrepreneurs elsewhere in the Gulf often have to court capital from Dubai, London or Riyadh simultaneously, Saudi founders increasingly have deep local pools to draw from first, sovereign-backed vehicles like SVC and Sanabil, family offices such as Olayan and Alturki, and homegrown institutional funds like STV and Raed. 

The other distinguishing factor is proximity to government-anchored demand. A Saudi founder building in logistics, healthtech, or industrial software isn't just pitching an addressable market; they are often pitching direct alignment with a named Vision 2030 program, a giga-project procurement pipeline, or a PIF portfolio company that could become a first customer. That gives Saudi founders a credibility shortcut in the room that founders in more mature, less state-directed ecosystems don't always have, though it also means investors here scrutinize a founder's actual government and enterprise relationships more closely than they might elsewhere. 

 

3. Many founders believe securing funding is simply about having a great idea. From your experience, what are the biggest reasons startups fail to raise capital? 

The idea is rarely the problem. In our experience arranging financing across the region, the founders who struggle almost always stumble on three things: unclear capital structure, weak financial discipline, and a mismatch between what they're asking for and what stage they're actually at. 

On capital structure, we regularly see founders who haven't thought through their cap table until an investor asks about it in the room, prior friends-and-family rounds with vague terms, undocumented related-party loans, or founder equity splits that don't survive due diligence. On financial discipline, even at seed and Series A stage, investors now expect management accounts that reconcile, not back-of-envelope spreadsheets; the bar has risen noticeably as the Saudi market has matured and institutional money has entered. And on stage mismatch, we still see founders pitching growth-stage valuations off pre-revenue traction, which immediately signals to a sophisticated investor that the founder doesn't yet understand how their own business will be underwritten. None of these are about the idea; they're about whether the business is investment-ready, which is a very different, and fixable, problem. 

 

4. What common valuation mistakes do founders make during fundraising? 

The most common mistake is anchoring a valuation to a regional headline round rather than to the founder's own unit economics. Saudi Arabia's 2025 VC market saw funding rise 145% year-on-year, and mega deals like Tabby and Ninja understandably get attention, but those are outliers, not benchmarks, and founders who price their own seed or Series A round off a mega-deal multiple usually find the market pushes back hard, or worse, get a term sheet loaded with structure (liquidation preferences, ratchets) that quietly claws back the headline number. 

The second mistake is treating valuation as a single negotiation rather than a signal that carries into the next round. We've seen founders take an aggressive valuation from a less discerning investor, only to face a painful down-round eighteen months later because growth couldn't catch up to the number. And the third, more technical mistake, is founders not distinguishing between pre-money and post-money terms clearly enough in the term sheet, which sounds basic, but in a market where deal velocity has increased sharply, we still see it trip up first-time founders regularly. 

 

5. Venture capital often dominates the startup scene, but your business covers a much broader range of financing solutions. What funding options are Saudi founders overlooking? 

Venture capital gets the headlines, but it's genuinely the wrong tool for a large share of the businesses we speak with. A founder running an asset-light logistics or fulfilment operation, for instance, is often better served by working capital or trade finance than by giving up equity to fund inventory or fleet expansion, particularly now that Saudi ports are handling record throughput and warehousing demand is outpacing supply. Similarly, businesses generating predictable card or POS receivables can access overdraft or receivables-based financing well before they'd qualify for a meaningful equity round, and without diluting the cap table for what is fundamentally working capital, not growth capital. 

At the other end of the spectrum, founders scaling into capital-intensive infrastructure, a data center build, a healthcare facility, an industrial plant tied to one of the localization programs should be thinking about project finance and structured debt long before they think about a growth equity round, because the risk-return profile of that kind of asset is genuinely better suited to debt investors than to venture funds. The Saudi fintech sector alone has grown from roughly 82 companies in 2020 toward a 2030 target of 525, and financing companies licensed by SAMA have expanded accordingly, which tells you the debt and structured finance infrastructure to support this kind of financing now actually exists locally. Founders who only ever speak to VCs are leaving a lot of that infrastructure unused. 

 

6. How important are cross-border partnerships in today's fundraising environment? 

Increasingly central, and for a very practical reason: Saudi Arabia's own capital base, while deep, is still building the full stack of expertise in some specialized verticals, deep tech, advanced manufacturing finance, certain climate technologies, where regional and international partners bring both capital and domain experience. We've also seen this play out at the sovereign level: HUMAIN, the PIF-backed AI company, has structured its own scale-up through partnerships with Nvidia, AMD, AWS and others rather than trying to build every layer domestically, and that same logic increasingly applies to how founders should think about their own cap tables. 

There's also a market-access dimension. A Saudi startup with a UAE, Egyptian, or Gulf-wide co-investor on its cap table typically finds it easier to expand into those markets, because that investor brings relationships and regulatory familiarity the founder doesn't have to build from scratch. For international investors, meanwhile, a credible local partner, someone who understands the specific licensing environment, the difference between operating from Riyadh versus a special economic zone, or how a giga-project tender actually works, meaningfully de-risks their entry. We see this constantly in our own work: cross-border deals close faster and on better terms when there's a trusted party on the ground on both sides of the table. 

 

7. What opportunities do you see in sectors such as AI, fintech, logistics, climate tech, healthcare, and industrial technology? 

Each of these is moving at a genuinely different pace, so it's worth taking them individually. AI is the most capital-intensive story in the Kingdom right now; HUMAIN alone has committed to a $100 billion technology investment program and is targeting up to 6.6 gigawatts of AI data center capacity by 2034, with partnerships already signed with Nvidia, AMD, AWS, Qualcomm and Cisco. That creates a large downstream opportunity for firms in power infrastructure, cooling technology, and enterprise AI applications layered on top of that compute base. 

Fintech remains the most mature vertical for founders and investors alike; SAMA-licensed finance companies have grown into the sixties, electronic payments now account for roughly 85% of retail transactions, and the central bank issued its first live open banking licenses in March 2026, which genuinely opens a new product category. Logistics is being reshaped by necessity as much as ambition: the $7 billion Landbridge rail project and continued Red Sea port investment are direct responses to regional shipping disruption, and cold chain and warehousing remain visibly underserved relative to demand. Healthcare is one of the largest reform stories in the Kingdom; the government is targeting private-sector contribution of up to 65% by 2030, with 290 hospitals and 2,300 primary care centers earmarked for privatization, which is a multi-decade PPP and asset-transfer opportunity. Climate tech and industrial technology are earlier-stage but tied directly to giga-project execution; NEOM, green hydrogen, and the localization of industrial manufacturing under the National Industrial Strategy all need capital and technology partners now, not in five years. 

 

8. What's one misconception international investors still have about Saudi Arabia? 

That it's a single, government-directed market where private capital plays a supporting role to sovereign wealth. That was arguably a fairer characterization five years ago; it isn't today. MAGNiTT's data on the 2025 Saudi VC market shows the investor base reaching its broadest and most international composition to date, and non-mega deals, the smaller, more genuinely private-market transactions, grew meaningfully alongside the headline rounds, which tells you liquidity is deepening across the stack, not just concentrating at the top. 

The other version of this misconception is timing risk, the assumption that Vision 2030 is a long-dated bet that won't pay off for years. In practice, we're already past the point where this is purely aspirational: fintech alone has gone from fewer than thirty licensed companies before 2020 to over sixty finance companies today, non-cash transactions hit their 70% target ahead of schedule, and the Kingdom posted a record year for both FDI and venture funding in the same twelve-month period. Investors who are still waiting for a clearer signal to enter are, in our assessment, already behind the founders and funds who moved two or three years ago. 

 

9. How do you see Saudi Arabia's investment ecosystem evolving by 2030? 

Three shifts stand out to us. First, we expect the venture and private capital base to keep localizing; Saudi-headquartered funds, family offices and sovereign vehicles already anchor most early and growth-stage rounds, and as more Saudi fund managers get their CMA licenses, that trend should deepen further rather than reverse. Second, we expect financing to diversify well beyond equity: the government's own $100 billion annual FDI target for 2030, alongside a healthcare PPP pipeline that includes a further $16.5 billion in targeted public-private partnerships and the Landbridge and port investments in logistics, all point toward debt, project finance and structured capital playing a much larger role in the ecosystem than they do today, which is exactly the space we operate in. 

Third, and most structurally significant, is that Saudi Arabia is positioning itself for reclassification onto deeper global capital pools, from MSCI frontier status toward more emerging and eventually developed-market benchmarks, mirroring the trajectory the broader GCC has been on. If the current pace of reform, privatization and sector diversification holds, by 2030 the more interesting question won't be whether international investors are looking at Saudi Arabia, but whether they got in early enough.