Bieber: GoDaddy supports entrepreneurs’ digital dreams

Sep 15, 2025

Kholoud Hussein 

 

With a passion for empowering entrepreneurs and fostering digital growth, Selina Bieber, Vice President for International Markets at GoDaddy, leads GoDaddy's initiatives to support small businesses in their journey toward online success. 

 

In an exclusive interview with Sharikat Mubasher, Bieber will delve into how GoDaddy transforms digital dreams into reality for entrepreneurs around the globe, particularly in Saudi Arabia. As a frontrunner in the digital solutions market, GoDaddy offers a comprehensive toolkit that enables small and medium-sized enterprises (SMEs) to establish and grow their online presence. 

 

We will explore the unique challenges faced by entrepreneurs in the region, how GoDaddy is addressing them through innovative solutions and partnerships, and the company's commitment to leveraging emerging technologies like AI and cloud computing to enhance the entrepreneurial experience. 

 

Can you tell us about GoDaddy's main business and how it helps entrepreneurs?

At GoDaddy, we're in the business of turning digital dreams into reality. Our focus is providing a complete toolkit for businesses to thrive online. This includes everything from securing the perfect domain name – think of it as your digital address – to building beautiful, functional websites that truly represent your brand.

 

But we don't stop there. We also offer hosting and security solutions to help keep your website running smoothly, professional email services to give your business that extra touch of credibility, and a range of digital marketing tools to help you reach your audience effectively.

 

For our Saudi entrepreneurs, whether you're a small bakery in Al-Khobar looking to take orders online, a boutique in Riyadh aiming to showcase your latest fashion, or a tech startup in Jeddah ready to make waves, we've got solutions tailored for you. Our goal is to simplify the online journey, making it accessible and manageable for small businesses without the need for advanced technical abilities. With small and medium businesses (SMEs) accounting for 99.41% of the private sector in Saudi Arabia and contributing significantly to the economy, we understand the crucial role they play and are dedicated to supporting their growth.

 

What makes GoDaddy stand out from other companies in your field?

What we believe truly sets GoDaddy apart is our commitment to our customers' success. We don't just sell products; we build relationships and partnerships with our customers. This commitment manifests in several ways that make us unique in the industry.

 

We pride ourselves on our localized approach. For instance, our Arabic Website Builder is a testament to our commitment to the Middle Eastern market. It's designed with the nuances of the Arabic language and culture in mind, ensuring that local businesses can create websites that truly resonate with their audience.

 

We also go beyond just providing online tools – we're committed to education and empowerment. Our extensive library of resources, tutorials, and webinars is designed to help entrepreneurs at every stage of their online journey. Whether you're just starting out and need to understand the basics of online presence, or you're looking to scale your e-commerce operations, GoDaddy has the knowledge and resources to guide you, along the way. Our recent surveys show that 87% of Saudi small business owners believe digitization is crucial, and we are here to help facilitate that transformation.

 

How is GoDaddy supporting growth in Saudi Arabia?

The Kingdom's Vision 2030 has set an inspiring roadmap for digital transformation. One of our key initiatives in the region is our partnership with Monsha'at Academy. Through this collaboration, we're offering specialized digital skills training tailored to the needs of Saudi entrepreneurs. These courses cover everything from the basics of establishing an online presence to advanced e-commerce strategies.

 

Our Arabic Website Builder, as mentioned above, is another significant way we're supporting growth in Saudi Arabia. We understand that language plays a crucial role in effective online communication. That's why we've launched this tool specifically for the Arabic-speaking market. It allows businesses to create professional, culturally relevant websites easily, helping them connect more effectively with their local audience.

 

Our 2024 Global Entrepreneurship Survey revealed that 93% of Saudi entrepreneurs feel confident in using AI technology for their business, and 87% acknowledge the importance of digitization. These findings inform our strategy as we continue to enhance our product offerings to meet the evolving needs of Saudi businesses.

 

How does GoDaddy keep up with the fast-changing digital world?

Staying ahead in the rapidly evolving digital landscape is a challenge we embrace with enthusiasm at GoDaddy. Our approach to innovation is multi-faceted and deeply rooted in understanding both technological advancements and our customers' evolving needs.

 

A great example of how we're embracing new technologies is our integration of AI into our products. We've recently introduced AI-powered tools like our Generative AI Prompt Library, which helps small businesses create engaging content for their websites and social media platforms. This tool is helpful for entrepreneurs who might not have the time or resources for extensive content creation. According to our survey, 97% of small businesses in Saudi Arabia believe AI can positively impact their bottom line, and we're providing the tools to make that belief a reality.

 

We're also evolving our website-building tools to incorporate the latest design trends and functionalities. For instance, we're adding new templates and features that allow businesses to create mobile-responsive, visually appealing websites that meet current user expectations. Using tools like GoDaddy Studio, powered by AI, easily creates content that elevates and helps small businesses sell their brand on social media and across their online presence.

 

Can you share any recent partnerships or investments GoDaddy has made in Saudi Arabia?

Our initiatives in Saudi Arabia reflect our commitment to the Kingdom's entrepreneurial ecosystem and our belief in the immense potential of Saudi small business owners.

 

Our partnership with Monsha'at Academy stands out as a significant milestone. This collaboration is all about empowering Saudi entrepreneurs with the digital skills to help them succeed in today's economy. Through this partnership, we're offering specialized courses that cover a wide range of topics, from the basics of website creation to advanced e-commerce strategies. These courses are tailored to the unique needs of the Saudi market, considering local business practices, consumer behaviors, and cultural nuances.

 

Our participation in local events and initiatives is another form of investment we're making in Saudi Arabia. For example, our involvement in Biban 23, one of the largest entrepreneurship events in the Kingdom, allowed us to connect directly with Saudi entrepreneurs, understand their needs, and showcase how our solutions can help support their growth.

 

What challenges does GoDaddy face in Saudi Arabia, and how are you addressing them?

Like any market, Saudi Arabia presents its own unique set of challenges, but we see these as opportunities to innovate and better serve our customers. One of the primary challenges we face is raising awareness about the importance of a strong online presence, especially among small and medium-sized enterprises (SMEs). Many business owners in Saudi Arabia are experts in their fields but may not fully grasp the potential impact digital tools can have on their growth. That is why we launched our extensive educational initiatives in partnership with Monsha'at Academy. In addition to the courses that explain the benefits of going digital in practical, relatable terms, we also produce localized content – blog posts, webinars, and social media campaigns – that showcase success stories of Saudi businesses that have thrived online to help inspire others.

 

Another challenge is the varying levels of digital literacy among entrepreneurs. To tackle this, we've focused on making our products as user-friendly as possible. Our Arabic Website Builder, for instance, was designed with an intuitive interface that allows even those with limited technical skills to create professional-looking websites. We also offer extensive customer support in Arabic language, ensuring that help is available when needed.

 

These challenges are not roadblocks, but we see these as stepping stones in our journey to empower Saudi entrepreneurs. By addressing them head-on, we're not only improving our services but also contributing to the overall growth of the digital ecosystem in Saudi Arabia.

 

How is GoDaddy using new technologies like AI and cloud computing?

At GoDaddy, we're always excited about leveraging new technologies to help enhance our offerings and make life easier for our customers. AI and cloud computing are two areas where we're making significant strides.

 

We've recently introduced several AI-powered tools that are transforming how small businesses manage their online presence. One of our most exciting innovations is the Generative AI Prompt Library. This tool helps entrepreneurs create engaging content for their websites and social media platforms quickly and easily. It's particularly useful for business owners who may not have the time or resources for extensive content creation. By simply inputting a few key details about their business, they can generate professional, relevant content that resonates with their audience.

GoDaddy is also using AI to enhance our customer service. Our AI-powered chatbots can handle basic queries and guide customers to the right resources, allowing our human support team to focus on more complex issues. This results in faster response times and more efficient problem-solving for our customers.

 

Moving on to cloud computing, this technology is at the core of our hosting services. We leverage cloud infrastructure to provide scalable, reliable hosting solutions that can grow with our customers' businesses. This means that whether you're a small startup or a rapidly expanding enterprise, our cloud-based hosting can accommodate your needs without interruption.

In the realm of e-commerce, our cloud-based solutions enable businesses to handle large volumes of transactions securely and efficiently, even during peak shopping periods. This scalability is crucial for businesses participating in major shopping events or experiencing rapid growth.

 

Security is another area where we're leveraging both AI and cloud computing. We use AI algorithms to help detect and deter security threats in real-time, while our cloud infrastructure allows us to implement robust security measures across our entire network.

 

What recent projects has GoDaddy launched in Saudi Arabia?

Entrepreneurs can utilize our Arabic Website Builder which includes more locally relevant templates, featuring designs that resonate with Saudi consumers and support local aesthetic preferences. We've also improved the Arabic content creation features, making it even easier for businesses to create engaging, SEO-friendly content in Arabic.

 

In response to the growing e-commerce sector in Saudi Arabia, we've launched a series of e-commerce workshops. These hands-on sessions guide entrepreneurs through the process of setting up an online store, managing inventory, processing payments, and marketing their products effectively. We've seen great enthusiasm for these workshops, especially from traditional retailers looking to expand into the digital space.

 

GoDaddy has also participated in key entrepreneurship events across the Kingdom, including Biban 23 which has allowed us to engage directly with the Saudi business community, understand their needs firsthand, and showcase how our tools and solutions can support their growth. 

 

How does GoDaddy approach social responsibility in Saudi Arabia?

At GoDaddy, our approach to social responsibility in Saudi Arabia focuses on empowering local communities through education and entrepreneurship. This commitment is closely aligned with the Kingdom's Vision 2030 goals, particularly in fostering digital transformation and supporting SMEs.

 

One of our key initiatives is our partnership with Monsha'at Academy, where we offer free digital skills training to aspiring entrepreneurs across the Kingdom. These courses cover a wide range of topics, from basic digital literacy to advanced online business strategies, helping individuals start and grow their businesses.

 

What's GoDaddy's long-term vision for Saudi Arabia and the Middle East?

GoDaddy supports local entrepreneurs and small business owners in Saudi Arabia and the Middle East. We aim to be more than just a service provider – we want to be a trusted partner in every entrepreneur's journey, from the moment they conceive their business idea to when they're ready to scale globally.

 

GoDaddy continues to offer easy to use and affordable online tools and solutions, along with expert customer care and guidance, to help Saudi entrepreneurs and small business owners across the region, along their journey of business growth.  

 

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Latest Experts Thoughts

Slow and steady: Why passive investing appeals to long-term investors

Noha Gad

 

Many investors look for a simple, direct way to grow their money in the long term without spending a long time finding individual companies or trying to predict market changes. This is the reason why some investors choose passive investing, a long-term, buy-and-hold investing approach that focuses on a wide selection of investments and holding them over time, rather than trying to outperform the market through frequent trading. What makes this approach appealing to new and seasoned investors is that it offers diversification, simplicity, and potentially lower costs.

Many passive investors use investments like index funds and exchange-traded funds (ETFs) designed to track a market benchmark's performance. Compared to active investing, passive investing is typically lower cost, requires less day-to-day management, and is often used by investors focused on long-term growth.

 

How does the passive investing strategy work?

As a long-term strategy, passive investing focuses on buying and holding investments over a long time. Its goal is to build wealth gradually over time by buying and holding a diverse investment portfolio. Instead of frequently buying and selling investments to try to beat the market, passive investors buy and hold an investment portfolio that may steadily increase in value over time, based on historical market returns.

Index investing is the most common type of passive investing, often through index funds and ETFs. In this approach, investors invest in a portfolio of stocks, bonds, or other assets that mirrors a specific market index.

 

Passive vs. active investing

Passive and active investing are two different ways of managing investment portfolios. Both are different from each other in:

  • Goal. Passive investing aims to match the market index’s performance, while active investing aims to outperform it through investment choices made by a fund manager.
  • The way investments are selected. Passive investors usually buy index funds or ETFs that track a broad group of securities, while active investors choose individual securities and decide when to buy or sell them, based on research and market analysis.
  • Costs. Passive funds usually have lower management costs because managers do not need to select individual securities or rely as heavily on research teams. In contrast, active funds have higher costs because of research, analysis, and more frequent trading.
  • Flexibility. Passive funds have limited flexibility because they generally continue to follow the securities and weights of their index, while Active funds are more flexible as they reduce exposure to certain securities or sectors.
  • Performance. Passive investing aims to earn returns close to the overall market return, while active investing targets returns higher than the market.
  •  Risks. Passive funds can lose value when the market or asset class they track declines, while active funds may underperform their benchmark if the manager’s investment decisions do not produce the expected results.

 

Passive investing offers several advantages for long-term investors, but it also has limitations that investors should understand before choosing this approach. 

Pros

  • Requiring lower costs to manage, as managers do not need to select individual securities or rely as heavily on research analysts.
  • Offering a clear and transparent view of which assets are in an index fund
  • Giving investors access to many securities in one investment, thereby reducing the impact of poor performance by a single company.
  • Supporting long-term investments, as passive funds generally buy and sell securities less often.
  • Offering a clear investment objective, as they are designed to track a specific market index.

Cons

  • Losing value when the securities in the index they track decline in value.
  • Limited ability to react to price declines in the securities it holds because it generally continues to follow the index.
  • Passive funds may have lower earnings than the index they follow.
  • Passive funds are not expected to outperform the market they track.
  • Although passive funds have lower costs, investors should compare fees because some index funds may be more expensive than actively managed funds.

 

Finally, passive investing is a long-term strategy that helps investors build a diversified portfolio through index funds and ETFs rather than trying to select individual securities or time the market. However, they are not risk-free. Investors may still experience losses when the market or asset class they track declines, and fund returns may differ from the index because of fees, trading costs, and tracking error. Thus, investors should compare fund fees, understand the risks of the index they are investing in, and choose investments that match their financial goals and time horizon.

The Middle East's next brand revolution will be heard

Roudny Nahed, Partnership Manager at MusicGrid 

 

Across the Middle East, a new generation of brands is emerging, driven by ambitious national visions, digital innovation, and a growing focus on customer experience. As the region continues to redefine its position on the global stage, sound is becoming an increasingly valuable way for businesses to express their identity, connect with audiences, and build lasting recognition. 

The Middle East is undergoing a transformation that extends beyond infrastructure, technology, and economic diversification. It is changing how brands are created, experienced, and remembered. 

Across the GCC, new industries are emerging, established organizations are reinventing their customer experiences, and homegrown brands are increasingly expanding their ambitions beyond regional markets. 

This transformation raises an important question: as the way people interact with brands evolves, shouldn't the way brands express their identities evolve as well? 

Sound has an increasingly important role to play in answering that question. 

 

The Experience Economy Is Changing the Role of Sound 

Saudi Arabia offers a compelling example of this evolution. 

The Kingdom's tourism strategy targets 150 million visits by 2030, while its financial sector development ambitions include expanding the fintech ecosystem to 525 companies by the same year. 

These ambitions represent more than economic growth. They signal an expanding landscape of customer interactions across aviation, hospitality, financial services, entertainment, and digital platforms. 

An airline's identity is experienced throughout the passenger journey. A bank's relationship with customers increasingly develops through its mobile application. A hospitality brand communicates its personality through the atmosphere it creates. 

In each case, sound can reinforce recognition, communicate emotion, and connect different moments into a consistent brand experience. 

As the region invests in more sophisticated customer journeys, sonic branding has an opportunity to evolve from a creative element into part of a brand's infrastructure. 

 

From Musical Identity to Brand Infrastructure 

One of the most important shifts in sonic branding is the move from creating individual audio assets to developing connected sonic ecosystems. 

A sonic logo may be the most recognizable element, but its strategic value grows when integrated across advertising, digital interfaces, customer service, and physical environments. 

In 2020, Mastercard and Network International announced an initiative in the UAE to integrate Mastercard's sonic identity into payment terminals, allowing customers to hear a recognizable confirmation sound when completing transactions. 

This demonstrates how sound can serve both a functional purpose and a branding objective. 

For businesses across the Middle East, the opportunity is to design sonic branding into the customer journey rather than introduce it as an afterthought. 

 

Cultural Intelligence: The Region's Creative Advantage 

The Middle East possesses another significant advantage: its rich and diverse musical heritage. 

From distinctive rhythmic structures to melodic traditions and regional instrumentation, sound carries cultural associations shaped by history and collective experience. 

However, creating an authentic regional sonic identity requires more than incorporating traditional instruments. 

A contemporary Saudi financial institution, for example, does not necessarily need traditional melodies to express its cultural roots. Authenticity can emerge through rhythmic character, melodic movement, and emotional associations that reflect the brand's personality. 

This is where ethnomusicology, cultural understanding, and brand strategy intersect. 

For Middle Eastern brands with international ambitions, the ability to balance cultural authenticity with contemporary creativity can become a meaningful competitive advantage. 

 

Recognition Must Be Built, Not Assumed 

The business value of sonic branding extends beyond creating memorable music. 

Research from Ipsos highlights the effectiveness of distinctive brand assets, including sonic cues, in strengthening advertising recognition and performance. 

However, recognition does not develop through composition alone. It requires consistent exposure, meaningful associations, and disciplined implementation. 

A sonic identity used only during a launch campaign has limited opportunities to build long-term familiarity. 

Organizations must therefore consider where sound appears, how it adapts across different markets, and how consistently its recognizable elements are maintained. 

The objective is not simply to create a sound people enjoy, but to develop an identity they can recognize and associate with the brand over time. 

 

The Opportunity for Regional Leadership 

The Middle East is experiencing a powerful convergence of economic diversification, digital transformation, cultural investment, and creative ambition. 

Together, these developments are creating an environment where sonic branding can play an increasingly strategic role. 

The opportunity is not simply to adopt international practices, but to develop regional expertise in creating culturally intelligent, technologically integrated, and globally recognizable sonic identities. 

 

The Middle East is building a new generation of brands. The next opportunity is to give those brands a distinctive sound that the world can recognize. 

Saudi Arabia’s event management sector: growth, technology, and new opportunities

Noha Gad

 

Saudi Arabia’s event management industry is experiencing a period of remarkable growth, driven by Vision 2030’s agenda and its ambition to transform the Kingdom into a leading global destination for business, culture, entertainment, and sport. Analysts believe the growth in the event management market is largely attributed to substantial investments in venues and groundbreaking infrastructure.

According to a recent report released by Research and Markets, the event management market in Saudi Arabia is expected to grow from $2.59 billion in 2025 to reach $3.92 billion by 2031, making a compound annual growth rate (CAGR) of 7.14%. In addition, the IMARC Group estimated the market to reach $21.1 billion by 2034, exhibiting a CAGR of 8.08% between 2026 and 2034. This growth, the group said, is driven by rising tourism, government initiatives, increased corporate spending, and growing demand for entertainment and cultural experiences, as well as developments in event technology and social media integration.

The growing role of technology in shaping the Saudi event management industry encouraged organizers and emerging companies to use digital tools to improve planning, communication, guest management, and post-event analysis, thereby delivering larger, safer, and more personalized experiences.

Artificial intelligence (AI) is a key tool organizers and event management companies use to understand attendee preferences, recommend relevant sessions or exhibitors, answer guest questions through chatbots, and translate content for international audiences.

Data analytics is another driver behind the transformation that the event management market is witnessing. It helps organizers and event-tech companies to benefit from digital registration systems, mobile applications, and smart badges to collect information about attendance, movement, engagement, and feedback. Analyzing these data responsibly could help organizers measure the success of an event more accurately and improve future editions. Sponsors and exhibitors can also understand audience behavior, generate qualified leads, and demonstrate return on investment.

Automation is another tool that simplifies many routine tasks that previously required significant manual work, such as sending invitations, registration confirmations, reminders, check-in processes, surveys, and post-event reports. This will reduce administrative burdens, lower the risk of human error, and allow event managers to focus more on creativity, guest experience, and strategic planning.

Also, augmented reality (AR), virtual reality (VR), interactive screens, and holographic displays can make exhibitions, brand activations, and entertainment events more engaging.

Together, these advanced technologies are not replacing event managers; they are redefining their role. The most successful companies in Saudi Arabia’s event management market will be those combining strong local knowledge and operational expertise with digital tools that create smarter, safer, and more memorable experiences.

The event-management sector is no longer dominated solely by traditional agencies and venue operators. A layered ecosystem has emerged, spanning full-service event agencies, specialized production and AV companies, venue-management companies, ticketing platforms, and a growing cohort of event-tech startups. 

Companies such as SYNC, one of the leading event solutions providers, position themselves as end-to-end event solutions providers, handling everything from Saudi Conventions and Exhibitions General Authority (SCEGA) licensing and venue coordination to AV production and on-site execution. Serving government entities, corporate clients, and conference organizers, the competitive advantage of these companies lies in regulatory familiarity, supplier networks, and in-house production capability rather than software innovation.

In the AV and staging area, Al-Khalediya for Theatres and Cinema is one of the key players that has executed more than 1,000 projects across Saudi Arabia and the GCC, specializing in theatre design, acoustic systems, seating, and cinema fit-outs.

Hybrid-event and event-tech providers, such as INVE, do not execute events themselves, but provide software that organizers use to manage invitations, registration, guest data, and entry.

INVE is one of the Saudi-based startups that leverage technology to transform the event management industry in the Kingdom by offering digital invitations, RSVP tracking, guest profiles, registration, check-in, and follow-up communication in one platform. Serving both corporates and individuals, INVE reflects the industry’s move toward relationship-based and technology-enabled event management, seeking to turn a single event into a long-term guest-relationship asset.

Venttat is a leading Saudi event management company, offering expert services for organizers and exhibitors. It serves as a one-stop shop for corporate events, meetups, conferences, and global event technology services, exhibitor infrastructure, and digital logistics.

The growing event management market in Saudi Arabia is providing significant opportunities for investors, startups, and established companies, as the Kingdom hosts more international conferences, entertainment events, sporting competitions, and cultural festivals. This increases demand not only for event managers and organizers but also for the technology, services, and infrastructure that support them.

Startups and event planning companies will need to tailor AI-powered solutions and products for attendance forecasting, personalized recommendations, attendee matchmaking, chatbots, feedback analysis, and automated content creation. Smart venue technology presents significant opportunities as startups can focus on developing digital access control, crowd monitoring, security systems, digital signage, and real-time venue-management dashboards.

Despite its strong growth potential, the event management industry in Saudi Arabia faces several challenges that could affect its long-term development. One of these challenges is the scarcity of specialized talent, particularly in areas such as event production, technical operations, digital marketing, data analysis, and multilingual guest services. 

The growing number of event agencies, venues, and technology providers is increasing pressure on companies, which will need to differentiate themselves through quality, creativity, reliability, and strong client relationships rather than competing solely on cost.

Quality and consistency are another challenge, especially as Saudi Arabia seeks to host world-class events. Thus, organizers must meet high expectations for safety, logistics, guest experience, and operational precision. 

To sum up, Saudi Arabia’s event management industry is entering a new phase of development, driven by Vision 2030, major technological advancements, and the Kingdom’s growing position as a regional hub for business, culture, and entertainment.

Technology will be central to this growth, helping event organizers and managers change how they plan, deliver, and measure events, ultimately enabling them to focus on creativity, guest experience, safety, and strategic decision-making. Companies that can combine operational expertise with digital innovation will be best placed to meet the rising expectations of corporate clients, government entities, sponsors, and attendees.

The micromanager: When control replaces leadership

Noha Gad

 

Have you ever dealt with the manager who asks you to Cc them on every email? The one who rewrites your work not because it is wrong, but because it is not exactly how they would have done it. They think they are protecting quality, meeting deadlines, and ensuring good results by focusing on minor details, demanding approval for small decisions, and leaving employees with little freedom to make their own choices.

A micromanager excessively supervises employees, focusing on controlling every task detail. Although this management style might yield short-term results, it often undermines morale and hampers team productivity in the long run. Instead of directing employees on how and when tasks can be accomplished, micromanagers watch employees’ actions closely, providing frequent criticism.

Key features of micromanagers

Micromanagers share several common behaviors. Although every situation is different, these signs usually appear:

  • Lack of trust and delegation. These managers refuse to delegate tasks or take over work because they believe no one else can accomplish it right.
  • Continuous supervision. Micromanagers demand frequent status updates, require approval for minor decisions, and track every step of a project.
  • Excessive focus on minor details: They obsess over formatting, wording, or trivial errors instead of looking at overall progress. They may criticize a report because of its font or structure, even when the content is strong and the client is satisfied.
  • CC'ing on everything: They insist on being copied on all emails and sitting in on routine communications. This makes employees feel unable to act without asking permission first.

 

Negative impact on the workplace

Micromanagement may seem like a way to maintain control and quality, but it often creates serious problems for employees and the wider business, such as: 

  • Reducing employee morale. When employees feel constantly observed and corrected, they start losing enthusiasm for their work. They may feel that their manager does not trust their skills or respect their judgment.
  • Increasing stress. Frequent check-ins, repeated revisions, and constant approval requirements can make employees feel pressured and insecure. They may worry about making mistakes or being criticized for small details.
  • Lowering confidence. When a manager rewrites employees’ work, questions their choices, or takes over tasks, they may begin to doubt their own abilities.
  • Discouraging creativity and new ideas. Micromanagers often prefer their own method, leaving little room for different approaches. This makes employees less likely to share ideas when they believe every suggestion will be rejected or changed. 
  • Slowing down the work cycle. When every small decision needs approval, projects take longer to be done, as employees may spend more time waiting for feedback than doing actual work.
  • Reducing productivity.  Although micromanagers often believe they are improving performance, their behavior can have the opposite effect. Employees may lose motivation to work efficiently because they know their manager will likely change the work anyway.

Micromanagers can take concrete steps to change their management. First, they should establish a few key metrics that define success for any project, ignoring every other detail that falls outside those parameters. They should delegate specific needs to be done, not control the way team members do it. An open-door policy should be in place so team members can seek coaching or further guidance whenever they feel they need it. Finally, managers should set a deadline for each stage of an assigned project.

To sum up, micromanagement may seem to be a commitment to quality, but it often creates stress, lowers morale, and reduces productivity. When employees feel constantly monitored and are given little freedom to make decisions, they may lose confidence, avoid sharing ideas, and become less engaged in their work. Successful leaders focus on clear goals, trust their teams, delegate responsibility, and provide guidance when needed.

AILA Seeks to Bridge Learning Gaps Through Personalized Education

Ghada Ismail

 

As artificial intelligence continues to reshape education, edtech startups are exploring new ways to personalize learning, improve student performance, and support teachers with data-driven insights. AILA is among the companies working to transform the learning experience through AI-powered solutions tailored to students’ individual needs and the Saudi education system. In this interview with Sharikat Mubasher, AILA discusses its approach to personalized learning, the challenges of developing effective AI-driven educational tools, and the opportunities for edtech startups as Saudi Arabia advances its education and digital transformation goals.

 

AILA has recently secured a $3 million funding round. What does this investment enable the company to do that it could not do before?

Our earlier funding helped us build the product and reach product-market fit. We now have schools using AILA every day and results we can stand behind. This round is about scaling what already works. 

First, it lets us go deeper on our adaptive engine and our research. We want to keep proving, with rigorous evidence, that AILA improves how students learn, building on the work we have done with King Fahd University of Petroleum & Minerals. 

Second, it lets us scale our commercial and customer success teams so we can serve many more schools across the Kingdom, and support each one properly after launch. 

Third, it lets us expand beyond the Saudi curriculum. Today we are strongest around Qudurat, Tahsili and NAFES. By adding other curricula, we can take the same engine to new markets and serve many more students. 

 

Do you expect this round to take AILA to profitability, or is the priority still aggressive growth and market expansion? 

Our priority is growth, but disciplined growth. We have built a business with strong fundamentals, and our product runs at a gross margin of around 67%, which gives us a lot of room to grow efficiently. 

Reaching profitability is a clear goal for this round. We want to scale to more schools and new markets while becoming profitable, so that we go into our Series A from a position of strength. We are not buying growth at any cost. Every school we sign needs to make sense on its own. 

 

AILA describes its approach as personalized, AI-powered learning. What makes your personalization technology different from the growing number of AI tutoring and edtech platforms entering the market? 

Many new AI platforms are essentially content generators: you ask a question, you get an answer. That is useful, but it is not the same as teaching. AILA is built around diagnosis. We work out exactly where each student is, what they have mastered and what is holding them back, and then we guide them on the shortest path to improvement. 

Three things set us apart. First, we are built for the Saudi context, mapped to national learning outcomes and assessments such as Qudurat, Tahsili and NAFES, and available in both Arabic and English. Second, we work inside schools, so the insight does not stay with the student. Teachers, administrators and principals see the same picture and can act on it. Third, we measure results. Our benchmark shows students learning about 2.3 times more efficiently, and our pilot results have been validated through a research partnership with King Fahd University of Petroleum & Minerals. 

 

How does AILA use student data and learning behavior to determine what a student should learn next? 

Every interaction on the platform tells us something: whether the answer was right, how long it took, how many attempts were needed, and what kind of mistake was made. We map all of that to a structure of skills and learning outcomes, so we can estimate each student's level of mastery skill by skill. 

From there, the engine decides what comes next. It looks at the gaps that matter most, the prerequisite skills that need to be secured first, and how heavily each skill counts in the assessment the student is preparing for. It also brings back earlier material at the right moment, so learning sticks rather than fading. 

The same data flows to teachers and school leaders as clear, actionable reports, so they know which students need help and on what. 

 

What are the biggest technical challenges in building AI systems that can genuinely improve learning outcomes rather than simply generate educational content? 

The hardest part is measuring learning rather than activity. It is easy to build something students click on a lot. It is much harder to prove they actually know more afterwards. That is why we invest in validation and research, not just in features. 

The second challenge is quality and alignment. Content must be accurate, pedagogically sound and aligned with the Saudi curriculum, in both Arabic and English. Generative AI can produce a lot very quickly, but in education a confident wrong answer does real damage, so we keep strong quality control around everything the system shows a student. 

The third is getting the recommendation right from limited data, especially when a student is new to the platform, and keeping it right as they progress. 

And finally, the system has to fit how schools actually work. AI does not replace the teacher. It has to give teachers and school leaders insight they can act on in the time they have. 

 

What gaps in the Saudi education system did you identify when you first built AILA, and how have those needs evolved since the company launched? 

When we started, the biggest gap was that one classroom holds students at very different levels, yet they are largely taught the same way at the same pace. Teachers knew some students were falling behind, but they did not have the time or the granular data to know exactly why. At the same time, national assessments carry high stakes for students, and much of the targeted preparation was happening outside school. 

We built AILA to bring that personalized, data-driven support inside the school, where every student can access it. 

At the same time, AI itself has advanced enormously since we launched. Models today understand language, reasoning and student errors far better than they did a few years ago, in Arabic as well as English. That has let us do much more than we originally planned: sharper diagnosis, richer and more personal feedback, and a far better experience for students and teachers. Our offering today is stronger than what we could have built at the start. 

The need has also matured. Schools are no longer only asking how to prepare students for an exam. They want continuous visibility on learning outcomes across the year, aligned with national standards, so leaders can make decisions based on evidence. That shift, driven by Vision 2030 and the Human Capability Development Program, has shaped how our platform has grown. 

 

Saudi Arabia is investing heavily in education technology as part of its broader digital transformation. Where do you see the biggest untapped opportunities for Saudi edtech startups? 

I see three big opportunities. The first is assessment and learning analytics. The Kingdom has clear national learning outcomes, and there is huge value in tools that show schools, in real time, where students stand against them. 

The second is scale in the public sector. Private schools have moved fast, but the largest impact will come from solutions that work reliably across government schools, at national scale. 

The third is high-quality AI built for our own context. Global tools are not designed around Saudi curricula, assessments, and classroom realities. Startups that build for this market from the ground up, in both Arabic and English, have a real advantage. 

More broadly, anything that connects learning in school to what comes next, university and the job market, is still underserved. 

 

Looking three years ahead, what would success look like for AILA in terms of users, markets, and impact? 

Today we work with around 100 schools and roughly 65,000 students. In three years, success means having a proven adaptive engine, backed by published research, used by 300,000 students. 

On markets, Saudi Arabia will remain our home and our largest market, and we plan to extend across the GCC and the wider MENA region, supported by the new curricula we are adding. 

But the number that matters most is impact. We want to show, with independent evidence, that students on AILA achieve measurably better learning outcomes, and that schools using AILA make better decisions because of the data we give them. If we can prove that at scale, the growth will follow.