Human vs Machine: Integration of Generative AI in Business

Sep 15, 2025

Ghada Ismail

Since the rise of modern technologies & AI-powered robots, there has been a scorching hot unsolved debate on the future of the world with machines replacing humans and whether we can still count on humans only, machines only, or machine-assisted humans and vice versa in our everyday lives.

 Scientists and tech-savvies conducted millions of research papers and studies on the theme of “Humans vs Machines” where they displayed aspects of the competition between human beings and automated machines, particularly in the context of various tasks and activities. The comparison every day becomes more relevant with the rapid evolution in technology and artificial intelligence prevailing in almost every aspect of our lives and businesses in particular.

Almost everybody then came to one conclusion that humans excelled in areas as they have the tendency to be significantly the masters being creative, emotionally intelligent, skilled at complex problem solving, and ethical and moral decision making, while machines outperformed humans in aspects like speed, efficiency, data processing, 24/7 availability and safety in hazardous environments. This led to a logical conclusion that a combination of human capabilities and machine automation shall make the most convenient equation.

This is known as "human-machine collaboration" or "augmented intelligence," where machines and humans coexist and assist each other. Machines provide assistance to humans in tasks that align with their strengths while allowing machines to handle tasks suited to their capabilities with one main aim to create a co-dependent relationship that leverages the strength points of both humans and machines to achieve better outcomes across various domains.

 

Businesses & Organizations turning to integrate and invest in generative AI tools

In a detailed report issued by Capgemini Research Institute, namely “Generative AI in Organizations 2024”, we found out that most organizations are tending to maximize their use of generative AI, and there has been an increase in investment in the technology over the last year, but before we dive in the report findings, let’s explore what Generative AI is?

Generative AI, or gen AI, is a set of algorithms, that is capable of generating seemingly new, realistic content—such as text, images, or audio—from the training data. The most powerful gen AI algorithms are built on top of foundation models that are trained on a vast quantity of unlabeled data in a self-supervised way to identify underlying patterns for a wide range of tasks.

Thus, gen AI is a type of AI technology that can generate various types of content, including text, imagery, audio, and synthetic data that can be applied extensively across a wide array of business fields and become useful and versatile material serving everybody, each for his own certain purpose. The recent buzz around generative AI has been driven by how easy and smooth, assisted by these tools, can create high-quality text, graphics, and videos in a matter of seconds.

Back to Capgemini’s report, researchers found out about 80% of organizations have pumped more investment in generative AI since 2023, and 20% have kept the same investment level, whereas, 24% of organizations have integrated generative AI into some or most of their locations or functions. This represents a significant surge increase compared to only 6% reported just a year earlier.

The report extracts data from a global survey of 1,100 executives at organizations with more than $1 billion in revenue across 14 countries and 11 industries and sectors.

The data came revealing that generative AI is increasingly integrated into organizations, causing changes in operational patterns. Over the past year, it has been significantly observed that the application of generative AI has surged across all sectors, and most organizations embrace generative AI at their workplaces, with only 3% enforcing a complete ban on publicly available generative AI tools for work purposes.

Those organizations that have already adopted generative AI reported experiencing benefits, including improved operational efficiency, enhanced customer experience, and increased sales. 

Speaking generally, the report states that organizations have witnessed a 6.7% improvement in customer engagement and satisfaction in the areas in which generative AI has been integrated. Consequently, businesses have started to adjust their strategic approaches and explore innovative ways to harness generative AI’s capabilities.

On the other hand, The McKinsey Global Institute issued a report namely “The Economic Potential of Generative AI: The Next Productivity Frontier” that unfolded an analysis of the impact of technological automation on work activities and modeling scenarios of adoption in 2017. Back then, researchers estimated that workers spent half of their time on activities that had the potential to be automated by adapting technology existing at that time. Then they set a range of potential scenarios for the pace at which these technologies could be adopted and affect work activities throughout the global economy.

Researchers found out that technology adoption at scale does not occur overnight. The potential of technological capabilities in a lab does not necessarily mean they can be immediately integrated into a solution that automates a specific work activity, as developing such solutions takes time. Even when such a solution is developed, it might not be economically feasible to use if its costs exceed those of human labor, which proves that humans cannot be fully substituted (maybe partially). Additionally, even if economic incentives for deployment exist, it takes time for adoption to spread across the global economy. Hence, these adoption scenarios, which consider such factors together with the technical automation potential, provide a sense of the pace and scale at which workers’ activities could shift over time.

 

Final verdict

Across human history, we’ve already seen how new technologies have the potential and capability to reshape societies and change the anatomy of work for good. We can safely count on artificial intelligence to change the way we live and work and accomplish the simplest everyday tasks, starting from helping us generate content, analyzing data, or draft emails, to conducting the most advanced tasks, such as optimizing business processes or making recommendations about the next product to buy. This rapid development of generative AI is highly expected to significantly augment the impact of AI overall, generating trillions of dollars of additional value each year and transforming the nature of work.

 

However, it seems like technology could also come with a side-effect and come up with new and significant challenges. Tech users must act as much quick as they can, given the pace at which generative AI could be adopted, to prepare to address, and most importantly to be able to handle both the opportunities and the risks that come with the package.

 

 

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Slow and steady: Why passive investing appeals to long-term investors

Noha Gad

 

Many investors look for a simple, direct way to grow their money in the long term without spending a long time finding individual companies or trying to predict market changes. This is the reason why some investors choose passive investing, a long-term, buy-and-hold investing approach that focuses on a wide selection of investments and holding them over time, rather than trying to outperform the market through frequent trading. What makes this approach appealing to new and seasoned investors is that it offers diversification, simplicity, and potentially lower costs.

Many passive investors use investments like index funds and exchange-traded funds (ETFs) designed to track a market benchmark's performance. Compared to active investing, passive investing is typically lower cost, requires less day-to-day management, and is often used by investors focused on long-term growth.

 

How does the passive investing strategy work?

As a long-term strategy, passive investing focuses on buying and holding investments over a long time. Its goal is to build wealth gradually over time by buying and holding a diverse investment portfolio. Instead of frequently buying and selling investments to try to beat the market, passive investors buy and hold an investment portfolio that may steadily increase in value over time, based on historical market returns.

Index investing is the most common type of passive investing, often through index funds and ETFs. In this approach, investors invest in a portfolio of stocks, bonds, or other assets that mirrors a specific market index.

 

Passive vs. active investing

Passive and active investing are two different ways of managing investment portfolios. Both are different from each other in:

  • Goal. Passive investing aims to match the market index’s performance, while active investing aims to outperform it through investment choices made by a fund manager.
  • The way investments are selected. Passive investors usually buy index funds or ETFs that track a broad group of securities, while active investors choose individual securities and decide when to buy or sell them, based on research and market analysis.
  • Costs. Passive funds usually have lower management costs because managers do not need to select individual securities or rely as heavily on research teams. In contrast, active funds have higher costs because of research, analysis, and more frequent trading.
  • Flexibility. Passive funds have limited flexibility because they generally continue to follow the securities and weights of their index, while Active funds are more flexible as they reduce exposure to certain securities or sectors.
  • Performance. Passive investing aims to earn returns close to the overall market return, while active investing targets returns higher than the market.
  •  Risks. Passive funds can lose value when the market or asset class they track declines, while active funds may underperform their benchmark if the manager’s investment decisions do not produce the expected results.

 

Passive investing offers several advantages for long-term investors, but it also has limitations that investors should understand before choosing this approach. 

Pros

  • Requiring lower costs to manage, as managers do not need to select individual securities or rely as heavily on research analysts.
  • Offering a clear and transparent view of which assets are in an index fund
  • Giving investors access to many securities in one investment, thereby reducing the impact of poor performance by a single company.
  • Supporting long-term investments, as passive funds generally buy and sell securities less often.
  • Offering a clear investment objective, as they are designed to track a specific market index.

Cons

  • Losing value when the securities in the index they track decline in value.
  • Limited ability to react to price declines in the securities it holds because it generally continues to follow the index.
  • Passive funds may have lower earnings than the index they follow.
  • Passive funds are not expected to outperform the market they track.
  • Although passive funds have lower costs, investors should compare fees because some index funds may be more expensive than actively managed funds.

 

Finally, passive investing is a long-term strategy that helps investors build a diversified portfolio through index funds and ETFs rather than trying to select individual securities or time the market. However, they are not risk-free. Investors may still experience losses when the market or asset class they track declines, and fund returns may differ from the index because of fees, trading costs, and tracking error. Thus, investors should compare fund fees, understand the risks of the index they are investing in, and choose investments that match their financial goals and time horizon.

The Middle East's next brand revolution will be heard

Roudny Nahed, Partnership Manager at MusicGrid 

 

Across the Middle East, a new generation of brands is emerging, driven by ambitious national visions, digital innovation, and a growing focus on customer experience. As the region continues to redefine its position on the global stage, sound is becoming an increasingly valuable way for businesses to express their identity, connect with audiences, and build lasting recognition. 

The Middle East is undergoing a transformation that extends beyond infrastructure, technology, and economic diversification. It is changing how brands are created, experienced, and remembered. 

Across the GCC, new industries are emerging, established organizations are reinventing their customer experiences, and homegrown brands are increasingly expanding their ambitions beyond regional markets. 

This transformation raises an important question: as the way people interact with brands evolves, shouldn't the way brands express their identities evolve as well? 

Sound has an increasingly important role to play in answering that question. 

 

The Experience Economy Is Changing the Role of Sound 

Saudi Arabia offers a compelling example of this evolution. 

The Kingdom's tourism strategy targets 150 million visits by 2030, while its financial sector development ambitions include expanding the fintech ecosystem to 525 companies by the same year. 

These ambitions represent more than economic growth. They signal an expanding landscape of customer interactions across aviation, hospitality, financial services, entertainment, and digital platforms. 

An airline's identity is experienced throughout the passenger journey. A bank's relationship with customers increasingly develops through its mobile application. A hospitality brand communicates its personality through the atmosphere it creates. 

In each case, sound can reinforce recognition, communicate emotion, and connect different moments into a consistent brand experience. 

As the region invests in more sophisticated customer journeys, sonic branding has an opportunity to evolve from a creative element into part of a brand's infrastructure. 

 

From Musical Identity to Brand Infrastructure 

One of the most important shifts in sonic branding is the move from creating individual audio assets to developing connected sonic ecosystems. 

A sonic logo may be the most recognizable element, but its strategic value grows when integrated across advertising, digital interfaces, customer service, and physical environments. 

In 2020, Mastercard and Network International announced an initiative in the UAE to integrate Mastercard's sonic identity into payment terminals, allowing customers to hear a recognizable confirmation sound when completing transactions. 

This demonstrates how sound can serve both a functional purpose and a branding objective. 

For businesses across the Middle East, the opportunity is to design sonic branding into the customer journey rather than introduce it as an afterthought. 

 

Cultural Intelligence: The Region's Creative Advantage 

The Middle East possesses another significant advantage: its rich and diverse musical heritage. 

From distinctive rhythmic structures to melodic traditions and regional instrumentation, sound carries cultural associations shaped by history and collective experience. 

However, creating an authentic regional sonic identity requires more than incorporating traditional instruments. 

A contemporary Saudi financial institution, for example, does not necessarily need traditional melodies to express its cultural roots. Authenticity can emerge through rhythmic character, melodic movement, and emotional associations that reflect the brand's personality. 

This is where ethnomusicology, cultural understanding, and brand strategy intersect. 

For Middle Eastern brands with international ambitions, the ability to balance cultural authenticity with contemporary creativity can become a meaningful competitive advantage. 

 

Recognition Must Be Built, Not Assumed 

The business value of sonic branding extends beyond creating memorable music. 

Research from Ipsos highlights the effectiveness of distinctive brand assets, including sonic cues, in strengthening advertising recognition and performance. 

However, recognition does not develop through composition alone. It requires consistent exposure, meaningful associations, and disciplined implementation. 

A sonic identity used only during a launch campaign has limited opportunities to build long-term familiarity. 

Organizations must therefore consider where sound appears, how it adapts across different markets, and how consistently its recognizable elements are maintained. 

The objective is not simply to create a sound people enjoy, but to develop an identity they can recognize and associate with the brand over time. 

 

The Opportunity for Regional Leadership 

The Middle East is experiencing a powerful convergence of economic diversification, digital transformation, cultural investment, and creative ambition. 

Together, these developments are creating an environment where sonic branding can play an increasingly strategic role. 

The opportunity is not simply to adopt international practices, but to develop regional expertise in creating culturally intelligent, technologically integrated, and globally recognizable sonic identities. 

 

The Middle East is building a new generation of brands. The next opportunity is to give those brands a distinctive sound that the world can recognize. 

Saudi Arabia’s event management sector: growth, technology, and new opportunities

Noha Gad

 

Saudi Arabia’s event management industry is experiencing a period of remarkable growth, driven by Vision 2030’s agenda and its ambition to transform the Kingdom into a leading global destination for business, culture, entertainment, and sport. Analysts believe the growth in the event management market is largely attributed to substantial investments in venues and groundbreaking infrastructure.

According to a recent report released by Research and Markets, the event management market in Saudi Arabia is expected to grow from $2.59 billion in 2025 to reach $3.92 billion by 2031, making a compound annual growth rate (CAGR) of 7.14%. In addition, the IMARC Group estimated the market to reach $21.1 billion by 2034, exhibiting a CAGR of 8.08% between 2026 and 2034. This growth, the group said, is driven by rising tourism, government initiatives, increased corporate spending, and growing demand for entertainment and cultural experiences, as well as developments in event technology and social media integration.

The growing role of technology in shaping the Saudi event management industry encouraged organizers and emerging companies to use digital tools to improve planning, communication, guest management, and post-event analysis, thereby delivering larger, safer, and more personalized experiences.

Artificial intelligence (AI) is a key tool organizers and event management companies use to understand attendee preferences, recommend relevant sessions or exhibitors, answer guest questions through chatbots, and translate content for international audiences.

Data analytics is another driver behind the transformation that the event management market is witnessing. It helps organizers and event-tech companies to benefit from digital registration systems, mobile applications, and smart badges to collect information about attendance, movement, engagement, and feedback. Analyzing these data responsibly could help organizers measure the success of an event more accurately and improve future editions. Sponsors and exhibitors can also understand audience behavior, generate qualified leads, and demonstrate return on investment.

Automation is another tool that simplifies many routine tasks that previously required significant manual work, such as sending invitations, registration confirmations, reminders, check-in processes, surveys, and post-event reports. This will reduce administrative burdens, lower the risk of human error, and allow event managers to focus more on creativity, guest experience, and strategic planning.

Also, augmented reality (AR), virtual reality (VR), interactive screens, and holographic displays can make exhibitions, brand activations, and entertainment events more engaging.

Together, these advanced technologies are not replacing event managers; they are redefining their role. The most successful companies in Saudi Arabia’s event management market will be those combining strong local knowledge and operational expertise with digital tools that create smarter, safer, and more memorable experiences.

The event-management sector is no longer dominated solely by traditional agencies and venue operators. A layered ecosystem has emerged, spanning full-service event agencies, specialized production and AV companies, venue-management companies, ticketing platforms, and a growing cohort of event-tech startups. 

Companies such as SYNC, one of the leading event solutions providers, position themselves as end-to-end event solutions providers, handling everything from Saudi Conventions and Exhibitions General Authority (SCEGA) licensing and venue coordination to AV production and on-site execution. Serving government entities, corporate clients, and conference organizers, the competitive advantage of these companies lies in regulatory familiarity, supplier networks, and in-house production capability rather than software innovation.

In the AV and staging area, Al-Khalediya for Theatres and Cinema is one of the key players that has executed more than 1,000 projects across Saudi Arabia and the GCC, specializing in theatre design, acoustic systems, seating, and cinema fit-outs.

Hybrid-event and event-tech providers, such as INVE, do not execute events themselves, but provide software that organizers use to manage invitations, registration, guest data, and entry.

INVE is one of the Saudi-based startups that leverage technology to transform the event management industry in the Kingdom by offering digital invitations, RSVP tracking, guest profiles, registration, check-in, and follow-up communication in one platform. Serving both corporates and individuals, INVE reflects the industry’s move toward relationship-based and technology-enabled event management, seeking to turn a single event into a long-term guest-relationship asset.

Venttat is a leading Saudi event management company, offering expert services for organizers and exhibitors. It serves as a one-stop shop for corporate events, meetups, conferences, and global event technology services, exhibitor infrastructure, and digital logistics.

The growing event management market in Saudi Arabia is providing significant opportunities for investors, startups, and established companies, as the Kingdom hosts more international conferences, entertainment events, sporting competitions, and cultural festivals. This increases demand not only for event managers and organizers but also for the technology, services, and infrastructure that support them.

Startups and event planning companies will need to tailor AI-powered solutions and products for attendance forecasting, personalized recommendations, attendee matchmaking, chatbots, feedback analysis, and automated content creation. Smart venue technology presents significant opportunities as startups can focus on developing digital access control, crowd monitoring, security systems, digital signage, and real-time venue-management dashboards.

Despite its strong growth potential, the event management industry in Saudi Arabia faces several challenges that could affect its long-term development. One of these challenges is the scarcity of specialized talent, particularly in areas such as event production, technical operations, digital marketing, data analysis, and multilingual guest services. 

The growing number of event agencies, venues, and technology providers is increasing pressure on companies, which will need to differentiate themselves through quality, creativity, reliability, and strong client relationships rather than competing solely on cost.

Quality and consistency are another challenge, especially as Saudi Arabia seeks to host world-class events. Thus, organizers must meet high expectations for safety, logistics, guest experience, and operational precision. 

To sum up, Saudi Arabia’s event management industry is entering a new phase of development, driven by Vision 2030, major technological advancements, and the Kingdom’s growing position as a regional hub for business, culture, and entertainment.

Technology will be central to this growth, helping event organizers and managers change how they plan, deliver, and measure events, ultimately enabling them to focus on creativity, guest experience, safety, and strategic decision-making. Companies that can combine operational expertise with digital innovation will be best placed to meet the rising expectations of corporate clients, government entities, sponsors, and attendees.

The micromanager: When control replaces leadership

Noha Gad

 

Have you ever dealt with the manager who asks you to Cc them on every email? The one who rewrites your work not because it is wrong, but because it is not exactly how they would have done it. They think they are protecting quality, meeting deadlines, and ensuring good results by focusing on minor details, demanding approval for small decisions, and leaving employees with little freedom to make their own choices.

A micromanager excessively supervises employees, focusing on controlling every task detail. Although this management style might yield short-term results, it often undermines morale and hampers team productivity in the long run. Instead of directing employees on how and when tasks can be accomplished, micromanagers watch employees’ actions closely, providing frequent criticism.

Key features of micromanagers

Micromanagers share several common behaviors. Although every situation is different, these signs usually appear:

  • Lack of trust and delegation. These managers refuse to delegate tasks or take over work because they believe no one else can accomplish it right.
  • Continuous supervision. Micromanagers demand frequent status updates, require approval for minor decisions, and track every step of a project.
  • Excessive focus on minor details: They obsess over formatting, wording, or trivial errors instead of looking at overall progress. They may criticize a report because of its font or structure, even when the content is strong and the client is satisfied.
  • CC'ing on everything: They insist on being copied on all emails and sitting in on routine communications. This makes employees feel unable to act without asking permission first.

 

Negative impact on the workplace

Micromanagement may seem like a way to maintain control and quality, but it often creates serious problems for employees and the wider business, such as: 

  • Reducing employee morale. When employees feel constantly observed and corrected, they start losing enthusiasm for their work. They may feel that their manager does not trust their skills or respect their judgment.
  • Increasing stress. Frequent check-ins, repeated revisions, and constant approval requirements can make employees feel pressured and insecure. They may worry about making mistakes or being criticized for small details.
  • Lowering confidence. When a manager rewrites employees’ work, questions their choices, or takes over tasks, they may begin to doubt their own abilities.
  • Discouraging creativity and new ideas. Micromanagers often prefer their own method, leaving little room for different approaches. This makes employees less likely to share ideas when they believe every suggestion will be rejected or changed. 
  • Slowing down the work cycle. When every small decision needs approval, projects take longer to be done, as employees may spend more time waiting for feedback than doing actual work.
  • Reducing productivity.  Although micromanagers often believe they are improving performance, their behavior can have the opposite effect. Employees may lose motivation to work efficiently because they know their manager will likely change the work anyway.

Micromanagers can take concrete steps to change their management. First, they should establish a few key metrics that define success for any project, ignoring every other detail that falls outside those parameters. They should delegate specific needs to be done, not control the way team members do it. An open-door policy should be in place so team members can seek coaching or further guidance whenever they feel they need it. Finally, managers should set a deadline for each stage of an assigned project.

To sum up, micromanagement may seem to be a commitment to quality, but it often creates stress, lowers morale, and reduces productivity. When employees feel constantly monitored and are given little freedom to make decisions, they may lose confidence, avoid sharing ideas, and become less engaged in their work. Successful leaders focus on clear goals, trust their teams, delegate responsibility, and provide guidance when needed.

AILA Seeks to Bridge Learning Gaps Through Personalized Education

Ghada Ismail

 

As artificial intelligence continues to reshape education, edtech startups are exploring new ways to personalize learning, improve student performance, and support teachers with data-driven insights. AILA is among the companies working to transform the learning experience through AI-powered solutions tailored to students’ individual needs and the Saudi education system. In this interview with Sharikat Mubasher, AILA discusses its approach to personalized learning, the challenges of developing effective AI-driven educational tools, and the opportunities for edtech startups as Saudi Arabia advances its education and digital transformation goals.

 

AILA has recently secured a $3 million funding round. What does this investment enable the company to do that it could not do before?

Our earlier funding helped us build the product and reach product-market fit. We now have schools using AILA every day and results we can stand behind. This round is about scaling what already works. 

First, it lets us go deeper on our adaptive engine and our research. We want to keep proving, with rigorous evidence, that AILA improves how students learn, building on the work we have done with King Fahd University of Petroleum & Minerals. 

Second, it lets us scale our commercial and customer success teams so we can serve many more schools across the Kingdom, and support each one properly after launch. 

Third, it lets us expand beyond the Saudi curriculum. Today we are strongest around Qudurat, Tahsili and NAFES. By adding other curricula, we can take the same engine to new markets and serve many more students. 

 

Do you expect this round to take AILA to profitability, or is the priority still aggressive growth and market expansion? 

Our priority is growth, but disciplined growth. We have built a business with strong fundamentals, and our product runs at a gross margin of around 67%, which gives us a lot of room to grow efficiently. 

Reaching profitability is a clear goal for this round. We want to scale to more schools and new markets while becoming profitable, so that we go into our Series A from a position of strength. We are not buying growth at any cost. Every school we sign needs to make sense on its own. 

 

AILA describes its approach as personalized, AI-powered learning. What makes your personalization technology different from the growing number of AI tutoring and edtech platforms entering the market? 

Many new AI platforms are essentially content generators: you ask a question, you get an answer. That is useful, but it is not the same as teaching. AILA is built around diagnosis. We work out exactly where each student is, what they have mastered and what is holding them back, and then we guide them on the shortest path to improvement. 

Three things set us apart. First, we are built for the Saudi context, mapped to national learning outcomes and assessments such as Qudurat, Tahsili and NAFES, and available in both Arabic and English. Second, we work inside schools, so the insight does not stay with the student. Teachers, administrators and principals see the same picture and can act on it. Third, we measure results. Our benchmark shows students learning about 2.3 times more efficiently, and our pilot results have been validated through a research partnership with King Fahd University of Petroleum & Minerals. 

 

How does AILA use student data and learning behavior to determine what a student should learn next? 

Every interaction on the platform tells us something: whether the answer was right, how long it took, how many attempts were needed, and what kind of mistake was made. We map all of that to a structure of skills and learning outcomes, so we can estimate each student's level of mastery skill by skill. 

From there, the engine decides what comes next. It looks at the gaps that matter most, the prerequisite skills that need to be secured first, and how heavily each skill counts in the assessment the student is preparing for. It also brings back earlier material at the right moment, so learning sticks rather than fading. 

The same data flows to teachers and school leaders as clear, actionable reports, so they know which students need help and on what. 

 

What are the biggest technical challenges in building AI systems that can genuinely improve learning outcomes rather than simply generate educational content? 

The hardest part is measuring learning rather than activity. It is easy to build something students click on a lot. It is much harder to prove they actually know more afterwards. That is why we invest in validation and research, not just in features. 

The second challenge is quality and alignment. Content must be accurate, pedagogically sound and aligned with the Saudi curriculum, in both Arabic and English. Generative AI can produce a lot very quickly, but in education a confident wrong answer does real damage, so we keep strong quality control around everything the system shows a student. 

The third is getting the recommendation right from limited data, especially when a student is new to the platform, and keeping it right as they progress. 

And finally, the system has to fit how schools actually work. AI does not replace the teacher. It has to give teachers and school leaders insight they can act on in the time they have. 

 

What gaps in the Saudi education system did you identify when you first built AILA, and how have those needs evolved since the company launched? 

When we started, the biggest gap was that one classroom holds students at very different levels, yet they are largely taught the same way at the same pace. Teachers knew some students were falling behind, but they did not have the time or the granular data to know exactly why. At the same time, national assessments carry high stakes for students, and much of the targeted preparation was happening outside school. 

We built AILA to bring that personalized, data-driven support inside the school, where every student can access it. 

At the same time, AI itself has advanced enormously since we launched. Models today understand language, reasoning and student errors far better than they did a few years ago, in Arabic as well as English. That has let us do much more than we originally planned: sharper diagnosis, richer and more personal feedback, and a far better experience for students and teachers. Our offering today is stronger than what we could have built at the start. 

The need has also matured. Schools are no longer only asking how to prepare students for an exam. They want continuous visibility on learning outcomes across the year, aligned with national standards, so leaders can make decisions based on evidence. That shift, driven by Vision 2030 and the Human Capability Development Program, has shaped how our platform has grown. 

 

Saudi Arabia is investing heavily in education technology as part of its broader digital transformation. Where do you see the biggest untapped opportunities for Saudi edtech startups? 

I see three big opportunities. The first is assessment and learning analytics. The Kingdom has clear national learning outcomes, and there is huge value in tools that show schools, in real time, where students stand against them. 

The second is scale in the public sector. Private schools have moved fast, but the largest impact will come from solutions that work reliably across government schools, at national scale. 

The third is high-quality AI built for our own context. Global tools are not designed around Saudi curricula, assessments, and classroom realities. Startups that build for this market from the ground up, in both Arabic and English, have a real advantage. 

More broadly, anything that connects learning in school to what comes next, university and the job market, is still underserved. 

 

Looking three years ahead, what would success look like for AILA in terms of users, markets, and impact? 

Today we work with around 100 schools and roughly 65,000 students. In three years, success means having a proven adaptive engine, backed by published research, used by 300,000 students. 

On markets, Saudi Arabia will remain our home and our largest market, and we plan to extend across the GCC and the wider MENA region, supported by the new curricula we are adding. 

But the number that matters most is impact. We want to show, with independent evidence, that students on AILA achieve measurably better learning outcomes, and that schools using AILA make better decisions because of the data we give them. If we can prove that at scale, the growth will follow.