Sustainability in E-commerce: Insights from Seamless KSA 2024

Sep 15, 2025

Kholoud Hussein 

 

As Saudi Arabia pursues its Vision 2030 goals of diversifying the economy and promoting sustainability, the intersection of e-commerce and sustainability is becoming increasingly important. The Seamless KSA 2024 event brings together retailers, e-commerce leaders, fintech innovators, and government officials to discuss the latest trends and innovations in digital commerce, with sustainability emerging as a key theme. This article explores how Saudi Arabia’s e-commerce sector embraces sustainable practices, technology's role in this transformation, and the insights shared at Seamless KSA 2024.

 

Sustainability in E-commerce: A Growing Priority

 

E-commerce has seen explosive growth in Saudi Arabia, particularly in recent years. The sector is expected to reach $30 billion by 2026, according to a 2024 report by Saudi Arabian General Investment Authority (SAGIA). However, with this rapid expansion comes increased pressure on logistics, packaging, and energy consumption, all of which have environmental implications. As a result, sustainability is becoming a priority for the Kingdom’s e-commerce industry, driven by both government initiatives and changing consumer expectations.

 

Minister of Commerce Majid Al-Qasabi emphasized at Seamless KSA 2024, “Sustainability is no longer an option, but a necessity. The future of e-commerce in Saudi Arabia will be shaped by how businesses integrate sustainable practices into their operations, from packaging and delivery to energy consumption and waste management.”

 

In line with Vision 2030, which includes ambitious environmental goals such as reducing the Kingdom’s carbon footprint, the e-commerce sector is under increasing scrutiny to adopt sustainable practices. Seamless KSA 2024 provided valuable insights into how these practices are being implemented and the technologies driving this transformation.

 

1. Sustainable Packaging and Waste Reduction

 

One of the key areas of focus in the sustainability discussion at Seamless KSA 2024 was sustainable packaging. As e-commerce orders continue to rise, so does the use of packaging materials, much of which is plastic or non-recyclable. Saudi Arabia’s e-commerce giants, including Noon and Jarir, are beginning to recognize the environmental impact of excessive packaging and are adopting eco-friendly alternatives.

 

During a panel discussion at Seamless KSA, Noon’s COO, Ali Kothari, remarked, “As we scale our e-commerce operations, the need for sustainable packaging becomes critical. We are actively investing in biodegradable and recyclable materials, reducing our reliance on plastic, and working with suppliers to minimize packaging waste.”

 

Companies are also exploring innovations such as minimalist packaging, which reduces the size and volume of materials used, and reusable packaging solutions, allowing consumers to return packaging for reuse. These efforts are aligned with Saudi Arabia’s broader environmental goals, including the Saudi Green Initiative, which aims to promote circular economy practices and reduce waste.

 

In a 2024 report by McKinsey & Company, it was highlighted that e-commerce businesses can reduce their carbon footprint by up to 15% through sustainable packaging solutions alone. This not only addresses environmental concerns but also meets the growing demand from eco-conscious consumers who are increasingly factoring sustainability into their purchasing decisions.

 

2. Optimizing Logistics and Reducing Emissions

 

Another critical element of sustainability in e-commerce is the optimization of logistics and delivery processes. The rise of same-day delivery and on-demand logistics has led to an increase in the number of delivery vehicles on the road, contributing to carbon emissions and traffic congestion. Seamless KSA 2024 highlighted the role of AI and big data in optimizing delivery routes, reducing fuel consumption, and minimizing the environmental impact of logistics.

 

According to a 2024 study by PwC, optimizing last-mile delivery operations through AI-powered route planning and electric vehicle (EV) adoption could reduce carbon emissions from e-commerce logistics by 25% in the Kingdom. Several e-commerce companies are already experimenting with electric delivery vehicles and alternative energy solutions to power their logistics networks.

STC Pay CEO Ahmed Al-Enizi spoke at the event, stating, “The future of e-commerce logistics is sustainable. By adopting electric delivery vehicles and leveraging AI to optimize delivery routes, we can not only reduce our operational costs but also significantly lower our environmental impact.”

 

Additionally, drone delivery is emerging as a futuristic solution for reducing emissions in last-mile delivery. Though still in the testing phase, drone delivery has the potential to revolutionize logistics in Saudi Arabia by cutting delivery times and emissions. Seamless KSA 2024 showcased several drone technology demonstrations, highlighting the potential of this technology to make e-commerce more environmentally friendly.

 

3. Renewable Energy Integration in E-commerce Operations

 

A major theme at Seamless KSA 2024 was the integration of renewable energy into e-commerce operations. As warehouses and fulfillment centers grow in size and scale, so do their energy consumption needs. To meet the demands of high-volume operations while adhering to Saudi Arabia’s environmental goals, many e-commerce companies are investing in solar power and other renewable energy sources to power their facilities.

 

Amazon Saudi Arabia, for example, announced at Seamless KSA 2024 that it plans to power its new fulfillment centers in Riyadh entirely with solar energy by 2026. Ronaldo Mouchawar, Vice President of Amazon MENA, said, “Sustainability is central to our operations. By integrating renewable energy into our facilities, we are not only reducing our carbon footprint but also supporting Saudi Arabia’s commitment to increasing renewable energy adoption.”

 

The Saudi Green Initiative, launched as part of Vision 2030, aims to increase the share of renewable energy in the Kingdom’s energy mix to 50% by 2030. E-commerce companies are aligning with this target by incorporating solar panels, energy-efficient lighting, and smart building technologies in their logistics centers, warehouses, and office spaces. These energy-efficient solutions not only reduce the environmental impact of e-commerce but also offer cost savings in the long run.

 

4. Promoting Circular Economy and Sustainable Consumer Behavior

 

Beyond operational changes, Seamless KSA 2024 also addressed the role of circular economy principles and promoting sustainable consumer behavior in the e-commerce space. A growing number of companies are introducing recycling programs, product refurbishment, and second-hand marketplaces to extend the life cycle of products and reduce waste.

 

For example, Mumzworld, a leading e-commerce platform for mothers and children, launched a recycling initiative that allows customers to return used baby products such as strollers and toys, which are then refurbished and resold at a discount. This not only reduces waste but also encourages consumers to participate in sustainable practices.

 

Hala Al-Tuwaijri, CEO of the Center for Sustainability and Waste Management, emphasized at the event, “E-commerce businesses have a responsibility to promote sustainable consumption. By adopting circular economy models and engaging consumers in recycling and reuse initiatives, we can reduce the environmental footprint of online shopping.”

 

Seamless KSA 2024 also highlighted the importance of educating consumers about the environmental impact of their purchasing decisions. Many companies now offer carbon-neutral or carbon-offset options at checkout, allowing customers to compensate for the carbon emissions generated by their purchases. This growing trend aligns with consumer demand for greater transparency and accountability from businesses regarding their sustainability efforts.

 

5. The Role of Government and Policy in Driving Sustainability

 

The Saudi government’s active role in promoting sustainability was a key topic at Seamless KSA 2024. Through various initiatives and regulatory frameworks, the government is encouraging e-commerce businesses to adopt sustainable practices. The Saudi Central Bank (SAMA), for instance, is working closely with fintech companies to integrate sustainable finance solutions that support environmentally conscious business practices.

 

In his opening remarks at Seamless KSA 2024, Mohammed Al-Jadaan, Minister of Finance, said, “The government is committed to creating a regulatory environment that encourages sustainability across all sectors, including e-commerce. By incentivizing companies to adopt green technologies and sustainable practices, we are ensuring that economic growth goes hand in hand with environmental stewardship.”

 

The National Renewable Energy Program (NREP), launched as part of Vision 2030, also plays a key role in the e-commerce sector’s transition to sustainability. The program encourages private companies to invest in renewable energy solutions and provides financial incentives for businesses that adopt sustainable energy practices.

 

Looking Ahead: The Future of Sustainability in Saudi E-commerce

 

The discussions and innovations showcased at Seamless KSA 2024 indicate that sustainability is no longer a peripheral concern for Saudi Arabia’s e-commerce sector. It is becoming a core component of business strategy, driven by both government initiatives and consumer demand. As Saudi Arabia continues to lead the MENA region in e-commerce growth, the integration of sustainable practices will be essential in ensuring the long-term success and resilience of the industry.

 

Technology as a Catalyst for Sustainable E-commerce

 

The role of technology, particularly AI, IoT, and blockchain, will be critical in accelerating the transition to sustainable e-commerce. These technologies are already being used to optimize supply chains, reduce emissions, and provide greater transparency in product sourcing and delivery. As these technologies continue to evolve, they will offer even more opportunities for e-commerce businesses to reduce their environmental impact and improve efficiency.

 

Consumer Demand for Sustainability

 

As eco-conscious consumers become a larger share of the market, businesses will need to meet their expectations by offering sustainable products, transparent supply chains, and environmentally friendly options. Companies that fail to address sustainability may face increasing pressure from both consumers and regulators, making it

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Latest Experts Thoughts

Dawud: Cybersecurity, AI drive digital transformation in Saudi Arabia, Egypt

Mohamed Ramzy

 

The technology landscape in the Middle East is witnessing an unprecedented boom, driven by massive investments in digital infrastructure and a strategic shift towards the adoption of artificial intelligence (AI). With this momentum, cybersecurity is becoming increasingly important as the primary defense line protecting data and ensuring sustainable economic growth.

Spire Solutions emerged as a key player in this rapidly growing landscape and one of the leading distributors of cybersecurity, data, and AI solutions in the region, with a robust presence across the Gulf and Egyptian markets over nearly two decades. As Saudi Vision 2030 targets accelerate and Egypt advances digital transformation pathways, the company aims to deepen its operations and expand investments in both markets.

Sharikat Mubasher held an interview with Anas Dawud, General Manager for Saudi Arabia, Egypt, and Lavent at Spire Solutions, to discover the company’s expansion plans, its role in supporting Saudi Vision 2030 and driving digital transformation in Egypt, the role of the regulatory ecosystem in bolstering growth, and the company’s plans across the cybersecurity and AI sectors.

 

Spire Solutions has a long-standing record in the region. Could you highlight the company's key milestones and current solutions it focuses on?

Spire Solutions was founded nearly 19 years ago, with an initial focus centered on cybersecurity as a value-added service across the GCC, Egypt, and North Africa. To meet the needs of these rapidly evolving markets, we expanded our portfolio to include data and AI solutions, establishing a strategic integration between information security, data analytics, and intelligent technologies. This comprehensive package now defines our IT services offered to clients.

 

Speaking about the Saudi market, how do you assess the company’s operations amid the Kingdom’s significant momentum?

Saudi Arabia is our largest market. We have been operating in the Kingdom for over 15 years, and now serve a huge client base of more than 1,000 customers, including diverse government entities and large companies. Our main goal is to ensure robust protection of the IT environments of these organizations.

Geographically, we currently cover 18 cities across the Kingdom through a specialized team of engineers and consultants. We also aim to expandi our team in the Western Region, in line with our plan to open a regional headquarters in Riyadh soon.

 

How has Saudi Arabia’s regulatory environment contributed to driving Spire Solutions’ growth in this sector?

Governance and regulations put in place by Saudi regulators have been the cornerstone for our business growth, setting clear frameworks for cybersecurity and data protection standards. This boosted demand for our solutions across pivotal sectors, whether financial, banking, or governmental, while ensuring companies operate within a protected, regulated market.

The sector is witnessing a great momentum, backed by several supporting entities, notably the Saudi Data and Artificial Intelligence Authority (SDAIA), the Saudi Ministry of Communications and Information Technology, and many other entities.

 

Spire Solutions recently participated in the inaugural AI Everything MEA 2026 summit. How do you see the growth opportunities in the Egyptian market compared to other markets in the region? 

The Egyptian market is very promising, driven by a genuine, tangible shift from the government and the private sector towards comprehensive digital transformation.

Companies and banks have shown significant awareness of the need to integrate AI into their work cycles. Spire Solutions has been operating in the Egyptian market for more than 10 years, and we believe that the current movement in digital transformation and AI paves the way for us to boost investment and expand the reach of our technical services and consultancies in the coming period.

 

Does Spire Solutions plan to launch new projects in Egypt soon?

Spire Solutions is in ongoing talks with local partners to form successful partnerships. We recently held high-level meetings with leading Egyptian entities and have several strategic projects in the pipeline that we will announce soon.

I would like to emphasize a key point regarding our business approach in Egypt. We do not engage directly with the end-user; rather, we work through strategic partnerships with system integrators. However, we provide support to end-users through consultancy services and technical training.

 

The entrepreneurship sector in the region is experiencing significant momentum. What role does Spire Solutions play in supporting startups?

Supporting startups is at the heart of our strategy. We are committed to providing them with specialized technical training, enabling access to markets, and helping them build effective customer relationships.

We believe in the importance of working alongside entrepreneurs who are developing innovative solutions. Through this approach, we have supported a number of startups that have successfully established a strong presence across the region.

 

How do you see the future of AI and data sectors in key markets in the region by 2030?

Data volume is growing continuously and rapidly, making data science and analytics an essential pillar of organizational resilience, serving as the engine that guides companies' investments and helps navigate emerging challenges.

Today, AI plays a crucial role in promoting this process by providing faster and more accurate data protection. We aim to expand beyond Egypt and the GCC to enter specific markets in North Africa within the coming period.

With the accelerated pace of digital transformation in Saudi Arabia and Egypt, opportunities are abundant for cybersecurity and AI companies. Spire Solutions, guided by a clear regional expansion strategy, focuses on building local partnerships, knowledge exchange, and upskilling talent, ultimately enhancing organizations’ readiness to address evolving challenges in the digital landscape.

 

Translation: Noha Gad

Smart Kingdom: How AI Is Powering the Next Generation of Saudi Mega Projects

Kholoud Hussein 

 

Saudi Arabia’s mega projects were conceived as symbols of economic diversification. Today, they are becoming test beds for something even more transformative: artificial intelligence embedded at scale.

From predictive construction systems to AI-managed urban mobility, the Kingdom’s flagship developments are not merely large in size or investment value. They are increasingly designed as intelligent ecosystems. Backed by the policy framework of Saudi Vision 2030 and coordinated through institutions such as the Saudi Data and Artificial Intelligence Authority (SDAIA), AI is moving from experimental pilot to core infrastructure layer.

With mega projects collectively valued in the trillions of dollars, Saudi Arabia is positioning artificial intelligence not as a supporting tool, but as an operating system for next-generation cities, tourism hubs, logistics corridors, and industrial zones.

 

AI as a National Priority

Saudi Arabia’s AI ambitions are not confined to individual developments. In 2020, the Kingdom launched the National Strategy for Data and AI, aiming to position the country among the top 15 global AI leaders by 2030. Officials have repeatedly emphasized that artificial intelligence is central to economic competitiveness.

Crown Prince Mohammed bin Salman has described technology and innovation as pillars of the Kingdom’s diversification strategy. Meanwhile, SDAIA President Abdullah Alghamdi has stated that data and AI are “key enablers of economic growth and digital transformation.”

According to official projections, AI could contribute an estimated $135 billion to Saudi Arabia’s GDP by 2030, representing roughly 12 percent of the national economy. These figures underscore why mega projects are being built with AI integration from inception rather than retrofitted later.

 

NEOM: Building an AI-Native City

Perhaps the most visible example is NEOM, the $500 billion smart city development in northwestern Saudi Arabia. Designed as a fully connected urban environment, NEOM integrates AI across energy management, transportation, water systems, and security infrastructure.

Within NEOM, THE LINE represents an ambitious experiment in AI-driven urban planning. The linear city will rely on predictive analytics to manage traffic flows, optimize energy consumption, and coordinate autonomous transport systems. Digital twins—virtual models of physical infrastructure—allow planners to simulate real-world conditions before construction is completed.

AI algorithms will monitor energy demand in real time, automatically adjusting renewable energy generation and storage systems. In practice, this reduces waste and improves grid resilience. In urban mobility, AI-enabled platforms are expected to manage autonomous vehicles and high-speed transit networks with minimal human intervention.

The result is an environment where infrastructure decisions are driven by continuous data analysis rather than static planning assumptions.

 

The Red Sea Project: AI in Sustainable Tourism

Sustainability is another arena where AI is reshaping Saudi mega developments. Red Sea Global, developer of the Red Sea Project, has embedded AI into environmental management systems.

The destination aims to operate on 100 percent renewable energy. AI-powered monitoring systems analyze weather patterns, guest flows, and energy consumption to optimize operations while minimizing ecological impact. Smart desalination plants use machine learning to improve efficiency and reduce carbon intensity.

By using predictive analytics, operators can anticipate peak visitor demand and adjust services accordingly, limiting overuse of sensitive natural environments. This model reflects a broader shift: AI is not only about efficiency but also about environmental stewardship.

 

Qiddiya and Predictive Operations

Entertainment and sports infrastructure are also being transformed. Qiddiya Investment Company is developing one of the Kingdom’s largest entertainment cities, integrating AI for crowd management, safety monitoring, and real-time operational analytics.

Advanced camera systems and computer vision technologies help detect congestion patterns and enhance security oversight. Predictive maintenance tools monitor ride systems and facilities to reduce downtime and prevent mechanical failures.

For mega venues hosting international events, AI-driven analytics enable dynamic pricing strategies, optimized staffing, and personalized visitor experiences.

 

AI in Construction and Project Management

Beyond the final user experience, AI is reshaping how mega projects are built.

Saudi Arabia’s construction sector faces the challenge of delivering projects at an unprecedented scale. AI-enabled project management platforms analyze supply chains, labor allocation, and procurement timelines to mitigate delays. Predictive analytics help identify bottlenecks before they escalate into costly overruns.

Drone-based imaging combined with machine learning allows real-time monitoring of construction progress. This data feeds into centralized dashboards, enabling developers to compare projected timelines with actual performance.

Given that Saudi giga-projects represent investments exceeding $1 trillion collectively, even marginal efficiency gains through AI can translate into billions of dollars in savings.

 

The Startup Ecosystem: Local Innovation at Scale

While global technology providers are active in the Kingdom, Saudi startups are increasingly contributing to the AI ecosystem, supporting mega projects.

Companies such as Mozn specialize in AI-driven analytics and risk management platforms. Originally focused on financial crime detection, firms like Mozn are expanding into broader data analytics solutions relevant to infrastructure and enterprise clients.

Another emerging player is Quant Data & Analytics, which develops AI tools for predictive analytics and data intelligence. Such companies are well-positioned to serve government agencies and mega-project operators requiring localized AI solutions.

Saudi Arabia’s venture capital ecosystem has grown significantly, with AI startups attracting increasing funding rounds. Government-backed funds and accelerators are prioritizing artificial intelligence as a strategic vertical.

As mega projects mature, demand for specialized AI applications—ranging from logistics optimization to energy modeling—creates a substantial addressable market for domestic startups.

 

Human Capital and Workforce Transformation

AI integration also has labor market implications. Mega projects are serving as training grounds for Saudi engineers, data scientists, and AI specialists.

Under Vision 2030, workforce localization initiatives aim to equip Saudi nationals with advanced digital skills. Universities and research centers are partnering with mega-project developers to create AI-focused training programs.

Officials have emphasized that AI adoption is not about workforce replacement but productivity enhancement. SDAIA leadership has noted that building local AI talent is essential for long-term sustainability.

 

Economic Impact and Investment Outlook

The economic implications are profound. With AI projected to contribute $135 billion to GDP by 2030, mega projects act as catalysts, accelerating this contribution.

Investment in digital infrastructure, cloud computing, and data centers is expanding alongside physical construction. Saudi Arabia has announced multi-billion-dollar investments in cloud services partnerships to support AI workloads.

Moreover, foreign direct investment linked to technology partnerships continues to grow as global firms view Saudi mega projects as large-scale test environments for advanced AI applications.

Industry analysts estimate that AI-related spending in Saudi Arabia could grow at compound annual rates exceeding 25 percent through the end of the decade, driven largely by giga-project deployment.

 

Challenges and Governance Considerations

Despite momentum, challenges remain. Integrating AI across complex, multi-stakeholder projects requires strong governance frameworks. Data privacy, cybersecurity, and algorithmic accountability are critical concerns.

Saudi authorities have introduced regulatory standards governing data protection and AI ethics to ensure responsible deployment. This regulatory clarity may enhance investor confidence.

 

Finally, Saudi Arabia’s mega projects were initially defined by scale—record-breaking budgets, ambitious architecture, and expansive geography. Increasingly, however, they are defined by intelligence.

Artificial intelligence is embedded in planning models, operational systems, sustainability metrics, and security frameworks. It is shaping not only how projects are built but how they function long after completion.

If current trajectories continue, Saudi Arabia’s giga-projects may become global reference models for AI-integrated urban development. In doing so, they reinforce the Kingdom’s broader ambition: to transition from an economy built primarily on natural resources to one powered by data, technology, and intelligent systems.

 

What Is ‘Asset Turnover Ratio’ and Why It Matters for Startups

Ghada Ismail

 

Most startups don’t fail because they lack ideas. They fail because they misjudge how efficiently they turn what they own into revenue.

In the rush to grow, founders often focus on how fast money is coming in, while paying far less attention to how hard their assets are actually working. Office space sits half-used. Software tools pile up. Teams expand faster than output. On paper, the startup looks like it’s growing. In reality, its engine may be inefficient.

This is where the Asset Turnover Ratio quietly steps in. It doesn’t care about hype, valuation, or future promises. It asks one simple, uncomfortable question: How much revenue are you actually generating from the assets you already have? For startups operating on limited capital and tight runways, the answer can be revealing, and sometimes alarming.

 

What Is Asset Turnover Ratio?

The Asset Turnover Ratio measures how efficiently a business uses its assets to generate revenue. It shows how much revenue is produced for every unit of assets owned by the company.

The formula is simple:

Asset Turnover Ratio = Revenue ÷ Average Total Assets

If a startup generates SAR 2 million in revenue and holds SAR 1 million in total assets, its asset turnover ratio is 2. This means the company generates SAR 2 in revenue for every riyal invested in assets.

In general, a higher ratio indicates stronger operational efficiency, while a lower ratio suggests that assets may not be used to their full potential.

 

Why Asset Turnover Ratio Matters for Startups

Startups rarely have excess resources. Capital is limited, margins are thin, and every investment—whether in people, technology, or infrastructure—needs to prove its value quickly.

The asset turnover ratio helps founders understand whether their business model is genuinely efficient or simply growing heavier over time. It highlights whether assets are actively contributing to revenue or quietly becoming cost centers.

For investors, this metric offers insight into execution quality. A startup that generates strong revenue relative to its asset base signals discipline, thoughtful scaling, and smarter capital allocation, qualities that matter far more than growth alone.

 

Interpreting High and Low Asset Turnover Ratios

A high asset turnover ratio often reflects a lean, well-optimized business. Digital startups, SaaS platforms, and marketplace models typically perform well because they generate revenue without heavy physical infrastructure. High turnover suggests that the startup is maximizing output from minimal resources.

A low asset turnover ratio is not necessarily a red flag on its own. Asset-heavy startups in sectors such as manufacturing, logistics, or hardware development often show lower ratios, especially in early stages. The real concern arises when assets continue to grow while revenue lags behind, signaling inefficiencies or premature expansion.

What matters most is what happens next. Improving turnover over time indicates that the startup is learning how to scale more efficiently.

 

How Startups Can Improve Asset Turnover

Improving asset turnover is not about cutting costs aggressively. It is about making smarter decisions with existing resources.

Startups can focus on increasing revenue before acquiring new assets, delaying major capital expenditures until demand is validated, and outsourcing non-core functions instead of owning everything in-house. Regularly reviewing underperforming assets—whether tools, systems, or physical resources—also helps prevent unnecessary drag on performance.

Ultimately, the goal is not to own fewer assets, but to ensure that every asset actively supports growth.

 

Putting Asset Turnover in Context

No single metric tells the full story. Asset turnover should be viewed alongside profitability, cash flow, and growth indicators. A startup can be efficient but unprofitable, or profitable but inefficient. The real insight comes from understanding how these metrics work together.

For founders, asset turnover serves as a reality check. It keeps ambition grounded in execution and encourages smarter scaling rather than reckless expansion.

 

Wrapping Things Up…

At its core, the asset turnover ratio is not just a financial metric, but rather a discipline check.

It forces founders to ask whether growth is being built on smart execution or on accumulating more resources than the business can justify. High turnover reflects a startup that knows how to extract value before spending more. Low turnover, if ignored, quietly erodes runway long before cash flow problems become obvious.

In a startup landscape where capital is no longer unlimited, the businesses that survive will not be the ones that own the most assets, but the ones that use what they own best.

Alpha and Beta Testing: How Smart Startups Launch Without Guessing

Kholoud Hussein 

 

In the startup world, building a product is only half the battle. The other half is making sure it works in the real world. That’s where alpha and beta testing come in.

For early-stage companies, these testing phases are not technical formalities. They are risk-management tools. They help founders validate assumptions, uncover weaknesses, and refine user experience before a full public launch. Done properly, alpha and beta tests can mean the difference between a controlled rollout and a costly failure.

What Is Alpha Testing?

Alpha testing is the first structured round of product testing. It usually happens after internal development is complete but before the product reaches external users.

At this stage, the product may be functional but not polished. Features might be incomplete. The interface may still need refinement. Bugs are expected.

Alpha testing is typically conducted internally by the startup’s team, along with a small, controlled group of trusted users. These may include employees, close partners, advisors, or early supporters. The goal is to identify major technical flaws and usability issues before exposing the product to a broader audience.

This phase focuses on stability and core functionality. Does the platform crash? Do essential features work as intended? Are there obvious friction points in navigation?

Because the testing environment is controlled, feedback tends to be direct and detailed. Developers can observe user behavior closely, fix bugs quickly, and release multiple iterations in a short period of time.

For startups, alpha testing is about protecting reputation. Launching publicly with obvious technical failures can damage trust early. Alpha testing minimizes that risk.

What Is Beta Testing?

If alpha testing is internal, beta testing is external.

Beta testing involves releasing the product to a limited group of real users outside the company. These users represent the target market more accurately. They are not part of the founding team, and they interact with the product in real-world conditions.

Unlike alpha testing, beta testing examines more than technical performance. It evaluates user experience, product-market fit, and perceived value.

Key questions during beta testing include:

  • Do users understand the product without explanation?
  • Are they willing to pay for it?
  • Which features do they actually use?
  • Where do they drop off?

Beta testing can be closed, meaning access is by invitation only, or open, where anyone can sign up. Early-stage startups often prefer closed beta programs to manage feedback and maintain control.

This phase generates critical data. It reveals whether assumptions about customer behavior were correct. It also surfaces issues that internal teams may overlook, especially around user expectations and workflows.

The Strategic Role of Testing in Startup Growth

For startups operating with limited capital and time, alpha and beta tests are not optional. They are part of a disciplined launch strategy.

Testing reduces uncertainty. Instead of betting everything on a full-scale launch, founders collect evidence first. They identify weak points before marketing budgets are deployed. They adjust pricing models before scaling sales teams.

In lean startup environments, alpha and beta testing align closely with the build-measure-learn cycle. Each testing round provides measurable insight that informs product decisions.

Importantly, testing is not just about fixing problems. It is also about discovering opportunity. Many successful startups refine their value proposition during beta testing. Users may gravitate toward a feature that was initially secondary. Pricing strategies may evolve. Target segments may shift.

This flexibility is critical in early growth stages.

Common Mistakes to Avoid

Despite their importance, alpha and beta tests are often mismanaged.

One common mistake is rushing through testing to meet artificial launch deadlines. Compressed testing phases reduce feedback quality and increase post-launch risk.

Another mistake is ignoring negative feedback. Founders can become attached to product assumptions. Testing only works if feedback drives change.

A third issue is testing with the wrong audience. If beta users do not reflect the intended customer base, insights may be misleading.

From Testing to Launch

Alpha and beta testing are bridges between development and commercialization. They transform a product from a concept into a market-ready solution.

For investors, thorough testing signals discipline. For customers, it improves reliability. For founders, it provides clarity.

In competitive markets, speed matters. But controlled speed matters more. Startups that treat alpha and beta testing as strategic milestones, rather than procedural checkboxes, increase their odds of building products that not only launch successfully, but scale sustainably.

In the end, alpha and beta tests are about learning before scaling. And for startups, learning early is one of the few true competitive advantages.

 

From policies to platforms: How embedded protection reshapes Saudi insurance market

Noha Gad

 

The insurance market in Saudi Arabia is growing rapidly, becoming the largest in the Middle East and North Africa (MENA) region. Propelled by the ambitious Vision 2030, the insurance industry is moving from a traditional, compliance-driven market to a dynamic, technology-enabled ecosystem that is ready for global competition.

During the first half (H1) of 2025, the Saudi insurance sector maintained solid momentum with insurance revenue rising 8.1% to SAR 34.7 billion, assets growing 4.5% to SAR 91.96 billion, and equity expanding 4% to SAR 28.4 billion, as stated in a recent report released by Milliman, the global consulting firm based in Seattle.

Another study conducted by Global Data, the UK-based consultancy firm, anticipated the Saudi insurance industry to see a compound annual growth rate (CAGR) of 5.2% until 2028, reaching SAR 83.7 billion. This rise, the study said, will be fueled by the Kingdom’s shift towards other sectors to reduce dependence on an oil-based economy, along with other factors, including a young, tech-savvy population, trillion-dollar infrastructure and giga-project investments, and a series of forward-thinking regulatory reforms.

Digital transformation serves as the primary catalyst. The adoption of emerging technologies demonstrates the market’s readiness for scaled digital operations. Insurers are leveraging AI-driven underwriting, exploring blockchain for claims processing, and adapting to a landscape in which consumers demand personalized and seamlessly accessible products.

Embedded insurance represents a fundamental shift in how insurance is distributed and consumed. In essence, it is the seamless integration of insurance coverage into the purchase process of another product or service. Instead of a customer having to search for a separate policy from an agent or a dedicated website, protection is offered, or even included, at the exact moment of need, within a digital ecosystem they are already using and trust. This model leverages technology, primarily application programming interfaces (APIs), to connect insurers with non-traditional partners like retailers, telecoms, fintech platforms, and mobility providers. 

It offers a win-win proposition for all parties: customers gain convenient and relevant protection without additional effort; partner companies create new revenue streams and deepen customer loyalty; and insurers access new customer segments and lower their acquisition costs. 

As the Kingdom moves steadily towards Vision 2030 goals, this model of intelligent, integrated, and invisible protection is poised to play a pivotal role in revolutionizing the insurance industry in Saudi Arabia and transforming the sector from a passive financial safety net into an active, embedded part of everyday life.

 

Traditional and embedded insurance 

For traditional insurance models, insurers invest heavily in marketing and sales channels to push their products toward consumers, while customers must expend effort to find, compare, and purchase a policy. However, embedded insurance is seamlessly integrated into the customer journey of purchasing another product or service.

Finding good insurance means filling out long forms, getting medical checks, and waiting a long time. Embedded insurance transforms this by embedding protection into everyday digital flows, creating a frictionless, app-native experience without requiring a separate trip to an insurance site.

Embedded insurance uses partnerships to gain access to up-to-date data. This lets it offer exact, custom coverage that old-school insurance cannot match. 

 

Impacts of emerging technologies on insurance services in Saudi Arabia

The application of emerging technologies has significantly changed how insurance firms work in terms of speed and adequacy of benefit delivery. Key innovations driving this change are:

  • Machine learning (ML). Thanks to their ability to handle massive data, ML innovations can offer quick risk assessment, improved client back, and lower operational costs.
  • Big Data. Insurers utilize Big Data to progress decision-making, offer tailored insurance products, and enhance client experiences.
  • Blockchain technology. It significantly enhances transparency, reduces fraud, and streamlines processes.
  • Internet of Things (IoT) technologies provide real-time data for exact risk evaluation and proactive loss prevention.

Additionally, AI plays a strategic role in reducing uncertainty, improving risk measurement, and enhancing capital deployment. When applied correctly, AI can drive more granular underwriting segmentation, provide real-time portfolio and accumulation monitoring, and enhance smarter reinsurance and capital optimization.

Yasmina AI is the first AI-powered embedded insurance platform in Saudi Arabia, helping insurers eliminate the friction of offering protection. Trusted by over 67 online businesses and insurance companies, Yasmina AI helps clients deliver seamless coverage at the perfect moment to protect their customers.

The platform transforms how insurance is delivered across digital platforms by offering seamless API integration that enables digital businesses to provide personalized insurance at checkout in less than 48 hours.

Embedded insurance shows the visible change in how and where customers get protection, while AI-driven Insurance-as-a-Service(IaaS) is the invisible engine powering it all. Through this platform-based model, insurers can offer their capabilities via APIs to non-insurance brands. This transforms the insurer from a final destination into a behind-the-scenes enabler. IaaS platforms allow insurers to offer coverage to partners on a flexible, pay-per-use or subscription basis, making it ideal for the short-term, activity-specific coverage often demanded in embedded contexts.

In Saudi Arabia, this model is gaining traction, with major players and innovative partnerships demonstrating its real-world application. Rommana is the first IaaS platform in Saudi Arabia to offer comprehensive solutions that equip businesses with all the essential tools they need to effortlessly sell, manage, and renew insurance policies. Rommana’s AI-powered solutions help insurers transform insurance operations by automating claims, reducing costs, and enhancing efficiency. Equipped with a comprehensive full-stack infrastructure, Rommana’s API ensures seamless connections, making the process both cost-effective and durable.

The integration of AI into the Saudi insurance sector is driving a profound dual transformation, making protection more personal, accessible, and proactive, and revolutionizing insurance’s technical core. These two outcomes are two sides of the same coin. Better risk assessment, powered by richer data and more sophisticated analytics, enables the personalization and fairness that customers increasingly demand. By analyzing vast databases, from shopping habits and lifestyle choices to driving behavior and health metrics, AI enables insurers to create highly personalized products that fit an individual's actual risk profile and needs.

In conclusion, the insurance sector in Saudi Arabia is rapidly emerging as a defining force in the global financial landscape, moving decisively beyond the era of friction-laden paperwork and distant, transactional relationships. At the heart of this transformation is the convergence of two powerful forces: embedded insurance and IaaS. Embedded insurance revolutionized the customer journey, pulling protection out of siloed distribution channels and shifting it directly into the digital pathways of daily life transactions, from e-commerce checkouts to mobility applications and fintech platforms. Additionally, IaaS platforms provide the invisible infrastructure that makes this seamless integration possible, while empowering insurers to offer their core capabilities as modular, on-demand services.

The ultimate beneficiary of this technological revolution is the customer. By harnessing richer data and more sophisticated analytics, Saudi insurers can move beyond one-size-fits-all products to create coverage that is dynamically aligned with individual risk profiles and lifestyles.