Mohamed Ramzy
The telecommunications and digital communication sector in Egypt is undergoing rapid transformation, driven by robust growth in e-commerce, the expansion of digital government services, and the organizations’ growing adoption of omnichannel messaging solutions to manage customer relations.
With the growing penetration of smartphones and messaging applications, companies are increasingly seeking more intelligent tools that not only facilitate message delivery but also analyze consumer behavior and enable real-time engagement.
In this context, technology companies are integrating artificial intelligence into the core of communication ecosystems, shifting customer service from a traditional response-based model to a proactive framework centered on automation and real-time data analytics.
On the sidelines of the AI Everything MEA 2026, Sharikat Mubasher interviewed Akram Elaashry, Head of Technology at Broadnet Technologies, to explore the company’s vision to transition from a provider of SMS solutions to a comprehensive developer of intelligent, AI-powered communication platforms.
First, can you tell us more about Broadnet Technologies and its presence in regional and global markets?
Broadnet Technologies was founded in Lebanon in 2003 and has since expanded into an international organization with over 23 branches worldwide, including offices in Egypt, the UAE, Saudi Arabia, Qatar, India, and the United States.
Starting with SMS aggregation services, the company has grown to serve over 80,000 clients and partner with nearly 10,000 global telecom operators.
What are the key sectors that Broadnet Technologies targets?
We serve a wide range of organizations and companies, not just a single sector. Our portfolio in Egypt and the region includes prominent clients such as Banque Misr, global retail companies like LC Waikiki, ministries of Health, Planning, and Irrigation, securities trading firms, and every entity seeking reliable communication channels with its target clients.
Broadnet Technologies recently participated in the AI Everything MEA 2026 summit and unveiled its omnichannel solutions. What does this technology add to the communication ecosystem?
Omnichannel technology enables companies to send bulk campaigns via key channels, including SMS, WhatsApp, email, and Telegram. It also empowers companies to deliver interactive campaigns via WhatsApp, incorporating links that direct customers straight to websites, significantly boosting conversion rates and marketing efficiency compared to traditional methods.
Speaking of AI, what is the "AI Chatbot" project you are currently working on?
This project represents our primary focus. We are preparing to launch a comprehensive AI agent that integrates with messaging systems and omnichannel platforms. It will operate as an intelligent assistant, handling customer inquiries and resolving technical issues with exceptional accuracy and speed.
The agent will go beyond traditional automated responses: it will detect technical malfunctions, troubleshoot daily operational issues, and reduce reliance on human intervention for routine tasks, ultimately boosting operational efficiency.
How do you assess the current state of AI in Egypt, and what does the Egyptian market need to foster growth in this sector?
Egyptian AI sector is experiencing rapid growth, yet it remains in its early stages compared to more advanced global markets. Despite rising awareness of the importance of technology and intelligent robotics, we noticed that most companies and organizations have yet to fully realize how to integrate these technologies into their daily operations effectively and practically.
One of the most prominent needs for the Egyptian market to grow is investment and financial support. Developing AI solutions requires significant investments, whether in creating advanced software solutions or in testing new technologies and adapting them to meet customers’ needs. Startups and small-sized enterprises need incentives and funding to continue delivering leading-edge solutions without being hindered by financial hurdles.
Secondly, spreading awareness and technical knowledge is critical. Many organizations do not realize that their operational and marketing issues can be solved using AI, from enhancing customers’ experience to automating internal operations. This is where leading technology companies, such as Broadnet Technologies, play a pivotal role in delivering customized solutions and guidance on the most effective ways to deploy these technologies, thereby improving operational efficiency and increasing returns.
Thirdly, the market needs a robust technological infrastructure, including reliable communication networks, access to high-quality data, and advanced security frameworks to ensure AI solutions operate seamlessly and reliably while protecting customers’ information and privacy.
SMEs are a key pillar of the Egyptian economy. Does Broadnet Technologies offer services that are tailored to their capabilities?
Certainly. We support startups with flexible packages that start with 10,000 messages at affordable prices. Our goal is to back these companies in their early stages, enabling them to reach their target audience using advanced technologies, such as AI chatbots, at a reasonable cost.
The Saudi market is undergoing a profound transformation in the technology and AI fields. How would you describe your current footprint in the region, and what is your vision for future growth there?
We have a strong and long-standing presence in the Saudi market. Through our office there, we serve banking, public, and private sectors, in collaboration with major operators such as STC, Zain, and e&.
Today, the Saudi market is a highly attractive environment for investment. We currently operate advanced technology projects such as HLR and i-Messages, and we are planning to expand our presence by opening new offices and strengthening our partnerships with government entities to support the Kingdom’s digital vision.
What are Broadnet Technologies’ top priorities for growth and expansion over the next five years?
Our ambition is limitless. We work daily to develop our applications to keep pace with the latest global developments. We also strive to become the world's premier choice for communication and messaging solutions and to lead the innovation trajectory in the Middle East by integrating AI into the core of our operations.
At Broadnet Technologies, we aim to become one of the four largest companies in the world soon by enhancing services and expanding our operational procedures.
Finally, Broadnet Technologies aims to keep pace with the technological advancements in the field of AI, evolving from a provider of SMS services into a developer of AI solutions and intelligent conversational agents. This strategic transformation solidifies the company’s position among the companies driving the development of customer experience in the region.
With its carefully planned expansion into strategic markets such as Saudi Arabia and Egypt, Broadnet Technologies stands as a model for companies investing in innovation to serve comprehensive digital development across the region.
Translation: Noha Gad
