Ghada Ismail

Saudi Arabia’s long-established relationship with precious metals is entering a new digital phase. As financial technology reshapes the way consumers save, invest, and manage wealth, gold is increasingly moving beyond traditional jewelry markets and physical bullion transactions into digital platforms and banking channels.

The emergence of digital gold services is creating a new intersection between fintech, wealth management, and precious-metals markets. Consumers can increasingly purchase gold digitally, track their holdings, automate savings, and, in some cases, convert digital ownership into physical metal. At the same time, the expansion of these services from fintech startups to major Saudi banks suggests that digital precious-metals investing is evolving from a niche proposition into a broader financial-services category.

The concept behind digital gold is relatively straightforward. Instead of requiring consumers to purchase and physically store a gold bar, digital platforms allow them to acquire ownership of gold while managing their holdings through a mobile application or digital banking platform.

This can lower the traditional barriers associated with precious-metals investment, particularly for consumers who may want to build their holdings gradually rather than make a large one-time purchase.

Startups adopting digital gold trading

GrowK is one example of this model in Saudi Arabia. The platform allows users to save in 24-karat digital gold, with automated savings options that can be structured on a daily, weekly, or monthly basis. It also allows users to buy, sell, and monitor their gold holdings digitally.

The significance of such a model goes beyond convenience. By introducing automated and recurring purchases, platforms can transform gold from an asset typically purchased periodically into a digital savings product.

This is where the model begins to resemble fintech.

Rather than simply digitizing the traditional gold-buying process, digital platforms can introduce features that are familiar from modern financial applications, including automated saving, portfolio monitoring, real-time pricing, and fractional ownership.

Banks are validating the model

The development is not limited to startups.

Saudi Arabia’s established banking sector is also incorporating precious metals into its digital financial services, potentially giving the category a much broader consumer reach.

SNB’s Gold Account enables customers to buy and sell investment-grade gold through the bank’s digital channels, including SNB Mobile and AlAhliOnline. The bank states that its gold is 999.9 purity and provides customers with the option of requesting physical gold bars through selected branches.

The model effectively combines digital access with physical ownership. Customers can manage their gold electronically while retaining a pathway to physical bullion.

Al Rajhi Bank’s Gold Wallet follows a similar approach, allowing customers to buy, sell, and store gold digitally while monitoring gold prices and managing their holdings through the bank’s digital ecosystem.

The involvement of major banks is significant because it moves digital gold beyond the realm of specialist investment applications.

When precious metals become integrated into mainstream digital banking, consumers can potentially view gold alongside their other financial products rather than as a separate physical asset requiring a visit to a jeweler or bullion dealer.

The infrastructure opportunity

While consumer-facing applications are attracting attention, another part of the market is developing behind the scenes.

Nexus Global’s Mithqal is designed as infrastructure for banks, fintech companies, wealth managers, and other institutions seeking to offer digital precious-metals products.

The platform provides capabilities related to digital gold accounts, metal wallets, pricing, trading, physical allocation, custody, settlement, and reporting. Its offering also extends beyond gold to other precious metals, including silver and platinum.

This infrastructure layer could become particularly important as demand grows.

Rather than every financial institution building its own technology and operational infrastructure for precious-metals products, platforms such as Mithqal can potentially provide the underlying technology needed to bring these services to market.

This mirrors developments elsewhere in fintech.

Payments infrastructure enabled companies to build digital wallets and payment applications without developing payment rails from scratch. Banking infrastructure has similarly allowed fintech companies to launch financial products without building a complete banking system.

Precious-metals infrastructure could play a comparable role, creating the technological rails for a broader digital bullion ecosystem.

Why gold, and why now?

Saudi Arabia has a particularly strong foundation for this market because gold already occupies an important position in the country’s consumer and investment culture.

The World Gold Council reported that Saudi Arabia’s bar and coin investment demand increased from 15.5 tons in 2024 to 17.5 tons in 2025, representing a 13% increase. Saudi Arabia was also the largest bar and coin investment market in the GCC during 2025.

At the same time, jewelry demand declined. Saudi jewelry consumption fell 10% to 44 tons in 2025, while its value declined 28% to $8.9 billion, according to the World Gold Council.

The shift is important because it suggests that high gold prices may be changing how consumers approach the metal.

Rather than purchasing gold primarily as jewelry, some consumers may increasingly view it through an investment lens.

Digital platforms are well positioned to serve this behavior because they can make smaller purchases more accessible.

The same consumer who may find a large physical gold purchase expensive can potentially accumulate smaller quantities over time.

Silver could expand the opportunity

Gold is likely to remain the primary asset in the digital precious-metals market, but silver could provide the next stage of growth.

Silver has a different investment profile from gold. Alongside its role as a precious metal, it has significant industrial applications, including electronics, solar technology, and manufacturing.

That gives digital platforms an opportunity to move beyond single-asset products toward multi-metal investment portfolios.

A consumer could eventually use one application to allocate a monthly amount between gold and silver, monitor the performance of both assets, and potentially redeem holdings physically.

This would represent a significant evolution from the concept of a digital gold wallet.

It would become a digital precious-metals portfolio, combining the accessibility of fintech with the characteristics of physical commodities.

Trust will determine the winners

Despite the opportunity, digital precious-metals platforms face a fundamental challenge, which is trust.

When a customer sees one gram of gold displayed in an application, they need to know exactly what that balance represents.

Is the gold physically allocated? Where is it stored? Who is responsible for custody? Is the inventory independently verified? Can the customer redeem the gold? What are the transaction spreads, storage fees, and withdrawal costs?

These questions become particularly important as the market expands beyond established banks and into startups and specialist platforms.

Regulatory clarity will also matter.

The distinction between a platform facilitating the purchase and custody of physical precious metals and one offering investment products or regulated capital-market activities can be significant.

For companies operating in this space, regulatory compliance could therefore become a competitive advantage rather than simply a legal requirement.

The strongest platforms will likely be those that combine technology with transparent ownership structures, credible custody arrangements, clear pricing, robust compliance, and reliable physical redemption mechanisms.

Is digital gold the new fintech?

The answer depends on how “new fintech” is defined.

Digital precious metals are unlikely to replace the established pillars of Saudi fintech, such as payments, lending, insurance, and financial infrastructure.

But they could represent something equally important: the next stage of Saudi wealthtech.

The Kingdom’s fintech market is gradually moving beyond simply making financial transactions digital toward helping consumers save, invest, and manage their wealth through technology.

Gold provides an unusual advantage in this transition.

Unlike many emerging financial products, it does not require consumers to understand an entirely new asset. Gold is already familiar. The innovation lies in changing how consumers access, accumulate, manage, and potentially redeem it.

The four Saudi examples illustrate the different layers of this emerging ecosystem. Together, they suggest that digital precious metals are developing into something broader than a collection of investment apps.

The next opportunity could be the creation of a fully integrated digital commodities ecosystem in which consumers can save in gold, diversify into silver, automate purchases, monitor portfolios, and access physical assets through a single digital experience.

For Saudi Arabia, the opportunity is particularly compelling because the digital future is being built around an asset with a very long history.

Gold may be one of the oldest stores of wealth, but the way Saudi consumers own it could be entering a distinctly digital era.

Noha Gad

Hostile takeovers are one of the most dramatic forms of corporate conflict in the high-stakes world of mergers and acquisitions (M&A). It occurs when an acquirer attempts to gain control of a target company without the approval of its board of directors, often by making a direct offer to shareholders or launching a proxy fight to replace management. 

To face this pressure, target companies deploy a range of defensive tactics designed to raise the cost of acquisition, reduce the attractiveness of the bid, or find a more favorable alternative. White knight defense is one of the most constructive tactics that allows the target to accept the reality of a change in control while steering the outcome toward a more acceptable buyer, better terms, and greater continuity for management and operations.

How does a white knight defense strategy work?

A white knight defense is a takeover defense strategy in which a target company, facing a hostile bid, seeks out a friendly third-party acquirer and invites or encourages it to make a competing offer, thereby providing an alternative to the hostile bidder. This friendly buyer, or the white knight, is invited or encouraged by the target’s board to acquire the company on more favorable terms than the hostile bidder, often referred to as the “black knight.”

This strategy protects the target's management and often provides better compensation for shareholders, preventing control from passing to an unfriendly bidder.

How does it work?

1. The target company seeks another acquirer to stave off the unfriendly acquirer, who is typically called the black knight.
2. The white knight makes an offer to purchase the target, usually at a premium to the hostile acquirer's bid or with more favorable terms amenable to the target's shareholders, management, and/or board of directors.
3. Once the acquisition is complete, the white knight may choose to keep the target's management and/or board rather than replace one or both. The white knight may also choose to keep the target's business operations as is after the deal goes through.

Black, gray, and yellow knights

Along with the white knight, there are different types of so-called knights in the business world. The most common ones are: 

• Black knight. This type makes an unsolicited, hostile bid for its target. This entity does whatever it can to complete the transaction, even going over the target's board of directors. The target company does not want to be taken over by the black knights because of their selfish motivations.
• Gray knight. A gray knight is not as desirable as a white knight, but it is more desirable than a black knight. The gray knight is the third potential bidder in a hostile takeover who outbids the white knight. Although friendlier than a black knight, the gray knight still seeks to serve its interests.
• Yellow knight. A yellow knight is a company that planned a hostile takeover attempt, but backs out of it and instead proposes a merger of equals with the target company.

Advantages of a white knight defense strategy

The white knight defense offers several strategic benefits for target companies, their boards, and shareholders when facing hostile takeover pressure. This includes:

• Higher shareholder value. White knights typically offer better terms than hostile bidders, including higher premiums per share, more favorable payment structures, or clearer timelines for closing the deal. 
•  Preservation of management and strategic direction. Unlike hostile takeovers, which often lead to immediate leadership changes and strategic overhauls, white knight acquisitions usually retain existing management teams. The friendly acquirer typically shares the target's vision for the company's future, allowing for continuity in strategic plans and reducing uncertainty among employees and stakeholders. 
• Deal certainty and reduced transaction risk. White knight transactions are negotiated with the target's board and typically come with secured financing, transparent timelines, and clear post-merger agreements. This reduces uncertainty for all stakeholders compared to the protracted legal battles and defensive maneuvers that hostile takeovers often entail.

Despite these advantages, the white knight defense is not without significant risks and limitations, such as:

• Loss of independence. While a white knight takeover is preferable to a hostile one, it still results in the abrupt transfer of ownership to a third party. The target company becomes part of a larger entity, and its autonomy in decision-making is inevitably reduced.
• Overpayment and financial leverage risks. To outbid the hostile acquirer, white knights may overpay for the target company, leading to inflated acquisition premiums. This can result in excessive leverage for the acquiring company, which may create financial strain down the line and potentially undermine the long-term value of the combined entity. 
• Limited negotiation options and time constraints. Once a white knight is engaged, the target company may have limited options to negotiate with other potential buyers. The urgency of responding to a hostile bid often means there is insufficient time for thorough due diligence or comprehensive negotiation of terms. 

Finally, the white knight defense is less about avoiding a takeover and more about controlling its terms. By inviting a friendly acquirer, the target company can secure a higher price for shareholders, preserve management and strategic direction, and reduce the uncertainty that comes with hostile bids. However, this comes at the cost of independence and may involve rushed decisions, overpayment, and limited negotiation room. 

Noha Gad

The e-commerce landscape in Saudi Arabia is experiencing unprecedented growth, solidifying the Kingdom's position as the largest and most dynamic digital marketplace in the region. According to a recent report from BMI, a FitchSolutions company, household spending in the Kingdom will grow by a real 3.3% year-on-year (YoY) in 2026, a slight decline from 3.4% in 2025. The report anticipated household spending growth to accelerate slightly to 3.7% YoY in 2027, taking real spending to 39.4% above pre-COVID-19 pandemic levels. This growth is driven by digital acceleration that reshapes consumer expectations, shifting the focus from mere access to products towards a demand for efficiency, transparency, reliability, and a superior overall user experience.

Within this dynamic and competitive landscape, Kanaa, a Saudi-born digital e-commerce platform, officially launched in the Kingdom in April 2026, introducing a curated commerce model designed to simplify product discovery while maintaining high standards of quality and trust. 

Sharikat Mubasher held an exclusive interview with Kartik Bhatt, CEO of Kanaa, to dive deep into the company’s business model, strategy, and technology, as well as its ambitions to expand and strengthen its presence across the Kingdom.

Kanaa officially launched in Saudi Arabia in April, introducing a curated commerce model to simplify product discovery while maintaining quality and trust. Can you tell us more about this model and what sets Kanaa apart from established marketplaces and specialty omni-retailers?

Saudi Arabia's e-commerce market has matured significantly over the past few years. Customers already have access to millions of products, fast delivery, and seamless payment options. However, all of that came with a lot of noise from endless choices, inconsistent content, bad reviews, and unpredictable service. This has made most customers insecure about whether they are making the right purchasing decision or not. They may feel that they are not getting the best deal, service, or product.

That is the thinking behind Kanaa's curated commerce model. We focus on offering the right products, presented with reliable information and backed by a consistent customer experience. Every product is carefully selected, supported with quality content and held to the same standards for pricing, fulfilment, and service.

Our model combines our own retail assortment, direct partnerships with leading brands, exclusive product collections, and a carefully managed marketplace. Each plays a specific role, but together they create a shopping experience customers can trust.

Today, our focus is on families, children, youth, and modern Saudi consumers across toys, books, gaming, hobbies, and lifestyle categories, with additional categories planned as we continue to grow.

Since launching in November 2025, we have achieved 44-fold growth in sales and a 30-fold increase in order volume. Those results confirm that we are solving a real customer need. Customers are not just looking for more products. They also need real confidence in what they are buying and where they are buying it from.

How does Kanaa plan to implement its strategy that is centered on curated selection, operational efficiency, and customer trust?

As I mentioned earlier, curation is only one part of the equation. Delivering a great customer experience depends just as much on how consistently you execute behind the scenes.

We start with the assortment itself, making sure every category has a clear purpose: everyday essentials, seasonal collections, exclusive partnerships, or marketplace offerings. Every category earns its place, and we are careful not to let the catalogue grow just for the sake of it.

Operational excellence is equally important. Customers remember whether an item was in stock, whether it arrived on time, and how quickly an issue was resolved. That is why we have invested heavily in inventory accuracy, delivery performance, returns management, and customer support. Today, we provide same-day delivery in Jeddah, are expanding that capability in Riyadh, and consistently deliver more than 98% of orders on time.

Technology underpins every stage of that experience, from search and stock visibility to personalized recommendations and a seamless checkout process. At the same time, we continue to build customer trust through transparent product information, clear policies, and responsive service.

Sales growth and traffic matter, but repeat purchases, customer loyalty, and our ability to build lasting relationships are what tell us this is actually working.

Does Kanaa integrate AI and machine learning into its business model — for search and discovery, fraud detection, pricing optimization, or logistics planning?

Absolutely. AI is already an important part of how we operate, especially in helping customers discover the right products more conveniently.

For example, a parent looking for a suitable gift or a teenager searching for gaming accessories rarely use precise search keywords. It is mostly broad categories, brand variations, use case-related keywords, etc. AI allows us to better understand customer intent and provide recommendations that feel more relevant and personalized, much like the guidance customers receive from an experienced sales advisor in a physical store.

Behind the scenes, we are also applying AI across demand forecasting, fraud detection, catalogue quality management and returns analysis. As the business grows, we will continue expanding its use across pricing optimization and logistics planning.

The real opportunity is the insights that come with connecting such capabilities. When demand shifts around a product, season, or occasion, AI can help us respond more quickly by improving inventory planning, product content, and stock allocation. That is what supports our next phase of growth, including marketplace expansion, new strategic partnerships, and our planned entry into the UAE.

A recent study conducted by Visa showed that 91% of consumers in Saudi Arabia embrace AI as part of their shopping journey. In your opinion, how do AI technologies revolutionise the shopping experience in the Kingdom?

These findings mirror current market behavior. Saudi Arabia is home to some of the most tech-forward shoppers globally, and they have already outgrown traditional e-commerce. They expect platforms to understand context and intent, bringing a level of personalization that standard catalog search simply cannot deliver 
AI helps deliver that in a few ways. It simplifies product discovery by understanding what customers are actually looking for rather than relying only on keywords. It also personalizes the experience, recognizing that someone shopping for children's toys has very different needs from someone looking for gaming products or gifts. Just as importantly, AI strengthens the experience in ways customers may not always notice directly. It improves product information, helps detect fraud more effectively, and enables faster customer service, all of which contribute to a smoother, more reliable shopping journey.

For years, online shopping missed something obvious: that helpful salesperson in the store who actually gets what you are looking for. AI finally lets us bring that human touch online, in both Arabic and English, at scale. We are not interested in AI hype for the sake of it; for us at Kanaa, it is just about making shopping easier, faster, and genuinely helpful.

What strategic partnerships are you pursuing to accelerate growth and enhance customer experience?

No platform succeeds in isolation. Our model is built entirely on smart partnerships. We deliberately chose not to build a bloated, open marketplace with lots of unverified sellers. We curate our brand and retail partners strictly because customers deserve reliable quality and pricing, not endless scrolling through questionable listings.

We take the same approach across the board. We are partnering with AI leaders to strengthen discovery, personalization, and fraud prevention capabilities that would take years to build in-house at the same quality. Logistics and last-mile partners are just as critical as merchandising ones. A platform can win a customer through marketing, but it keeps them through delivery and service.

We are also building relationships beyond conventional commerce, with schools, malls, creators and family-focused communities, because category education and gifting inspiration matter almost as much as the transaction itself. 

What are Kanaa's plans to expand its footprint within and beyond Saudi Arabia, driven by its mission to shape the next phase of e-commerce growth? What regional or international markets do you target next?

Our priority right now is the Kingdom. We want real depth here before we look anywhere else, which means strengthening our category leadership and continuing to invest in technology, fulfillment, and data. 

We still see significant demand across Saudi families, youth, and digitally native consumers who want a platform that understands their language, occasions, and service expectations.

Looking beyond the Kingdom, the GCC is the natural next step. UAE, Kuwait, Qatar, Bahrain, and Oman all share the digital adoption and purchasing power that fit our model, and our current plan is to enter the UAE in 2026.

We would rather take a Saudi-born platform to the region once we have proven it here than expand early and lose what makes Kanaa trusted in the first place.

As a seasoned leader with more than 20 years of experience scaling large-format retail and e-commerce businesses, how do you assess Saudi Arabia's e-commerce sector? What does the sector need over the coming years to continue growing?

Saudi Arabia's e-commerce sector has made remarkable progress over the past decade. The industry successfully addressed the fundamentals by expanding product availability, strengthening logistics, and giving consumers the confidence to shop online. That created strong and sustained growth across the market. I have watched a few markets go through this same shift, and Saudi Arabia is moving through it faster than most.

The next phase is really about the quality of the customer experience. Promotions and discounts can generate short-term sales, but long-term success depends on service reliability, customer retention, strong category expertise, and sustainable growth.

I also believe the industry has an opportunity to invest more in merchandise planning and product content, so customers get relevant assortments, accurate information, and a better overall shopping experience.

Finally, the sector needs to become even more locally relevant. That means reflecting Saudi shopping habits, family occasions, gifting traditions, and Arabic-first customer experiences in a more meaningful way. That is the shift I would tell any new entrant to prepare for.

Ultimately, I believe the companies that succeed over the coming years will be those that consistently earn customer trust through every interaction rather than those that offer the largest catalogue.

Ghada Ismail

Imagine a startup that has been around for six years; it has an office, a team of employees, and a product with a loyal customer base. Every few months, it announces a new feature. Every year, it raises just enough funding to keep operating.

At first glance, everything seems fine, but behind the scenes, revenue hasn't grown in years. Investors have stopped asking about the next funding round. The founders spend more time extending the company's runway than planning its future. The dream of becoming the next unicorn has quietly been replaced by a much simpler goal: surviving another quarter.

The startup isn't thriving, but it isn't dead either; this is what economists call a Zombie Startup.

What Is a Zombie Startup?

A zombie startup is a company that continues operating despite losing its growth trajectory. It generates enough revenue—or raises just enough funding—to cover expenses, but not enough to scale, attract major investors, or become a market leader.

Think of it as a car with the engine running but stuck in traffic. It's still moving, but it's not getting any closer to its destination.

Unlike a failed startup, a zombie startup hasn't shut down. Customers still use its product, employees still come to work, and the founders haven't given up. The problem is that the business has become trapped in survival mode. Growth has stalled, innovation has slowed, and every decision is focused on staying alive rather than moving forward.

How Does a Startup Become a Zombie?

Zombie startups rarely appear overnight. Instead, they gradually lose momentum.

One common reason is weak product-market fit. The product solves a problem, but not one that enough customers are willing to pay for. As demand slows, so does growth.

Scaling too early is another frequent mistake. Hiring aggressively, expanding into new markets, or overspending on marketing before validating the business model can quickly drain cash.

Competition can also take its toll. Larger rivals often have stronger brands, deeper pockets, and more resources to improve their products, making it difficult for smaller startups to keep pace.

Sometimes, however, the biggest obstacle is emotional. Founders become deeply attached to the company they've built. Rather than making difficult decisions—such as pivoting, downsizing, or even shutting down—they continue operating in the hope that things will eventually improve.

Warning Signs You Shouldn't Ignore

Zombie startups don't suddenly stop growing. Their decline is usually slow, making it easy to mistake stagnation for stability.

Some of the most common warning signs include:

• Revenue has remained flat for an extended period.
• Customer acquisition has slowed significantly.
• The company relies on small funding rounds just to survive.
• Product innovation has stalled.
• Talented employees begin leaving.
• There is no clear path to profitability or long-term growth.

Not every startup experiencing these challenges is a zombie. Markets fluctuate, fundraising becomes difficult, and even successful companies go through slow periods. The difference is persistence. If these issues continue year after year without meaningful progress, the startup may have entered survival mode.

Can a Zombie Startup Recover?

The answer is yes, but only if founders are willing to make difficult decisions.

Some startups regain momentum by pivoting to a different market or narrowing their focus to a customer segment where they have a stronger competitive advantage. Others recover by cutting unnecessary costs, simplifying their products, or building a more sustainable business instead of chasing rapid growth.

Of course, not every company can be saved. Sometimes the smartest decision is to close the business and apply the lessons learned to the next venture. Many successful entrepreneurs have built their greatest companies only after walking away from one that wasn't working.

Ultimately, entrepreneurship isn't about keeping a startup alive at all costs. It's about building a company that creates value and continues to grow. Recognizing the signs of a zombie startup early gives founders the best chance of changing course before survival becomes the company's only achievement.

Because in the startup world, staying alive isn't the same as moving forward.

Noha Gad

Investors and advisors often evaluate opportunities through multiple aspects: capital appreciation, total return, tax effects, and, crucially, cash flow. Cash-on-cash return (CoC) isolates the cash dimension of an investment by measuring the annual pre-tax cash income relative to the actual cash outlay required to acquire and prepare the asset. This focus on realized cash yield makes CoC an essential metric for income-oriented strategies, portfolio liquidity planning, and financing comparisons.

Unlike valuation-based metrics that ignore financing, CoC reflects the combined effect of operating performance and debt service, revealing how leverage and funding costs alter an investor’s immediate cash experience. It is simple enough for quick screening yet informative when paired with deeper analysis, helping to identify properties that deliver steady distributable income versus those that rely primarily on future price appreciation.

What is cash-on-cash return (CoC) and how does it impact real estate investments?

The cash-on-cash return is a straightforward metric that measures the annual return on cash invested in real estate, particularly commercial properties. Unlike standard return on investment (ROI), it focuses solely on the cash invested, offering clearer insight into an investment's performance, especially for properties with long-term debt. This calculation is pivotal in assessing potential cash distributions and understanding the effectiveness of a property investment strategy.

Calculations based on standard ROI take into account the total return on an investment. Meanwhile, Cash-on-cash return only measures the return on the actual cash invested, providing a more accurate analysis of the investment's performance.

CoC is calculated using an investment property's pre-tax cash inflows received by the investor and the pre-tax outflows paid by the investor. Essentially, it divides the net cash flow by the total cash invested.

By capturing the cash-generating performance of an investment in a single, easy-to-understand ratio, CoC has significant importance in:

• Reflecting financing effects. By using pre-tax cash flow after debt service, CoC reveals how leverage, interest rates, and loan terms change an investor’s cash position. Two properties with similar operating income can produce very different CoC outcomes depending on financing structure.
• Comparing multiple deals. CoC is quick to compute and useful for comparing multiple deals on a cash-yield basis during early-stage screening. It helps prioritize opportunities for deeper due diligence.
• Supporting liquidity and cash planning. For income-focused strategies and investors with near-term cash requirements, CoC helps forecast actual cash available for reinvestment or distribution.
• Early expectations. This metric provided an intuitive number for presenting expected annual cash returns to partners, lenders, or investors, aiding transparency in deal memos and investor presentations.

CoC is useful as a quick cash-flow snapshot, but it can easily mislead investors if they treat it as a complete measure of performance, as it has many pain points:

• Ignoring taxes. CoC return is calculated before tax, so it does not show the investor’s true net outcome. This can make an investment look stronger than it really is, especially in markets where taxes materially affect returns. 
• Missing long-term value growth. The metric focuses only on annual cash flow and does not account for property appreciation, principal paydown, or exit profits. Thus, it can undervalue investments that build wealth over time rather than producing immediate cash.
• Excluding time value of money. CoC treats all cash as equal, whether it is received now or later. This makes it less suitable for comparing investments with different holding periods or delayed payback profiles.
• High sensitivity to assumptions. Small changes in rent, vacancy, operating expenses, or financing terms can change the result significantly. If the inputs are overly optimistic, the return figure can give a false sense of confidence.

Finally, cash-on-cash return is a valuable metric because it shows how much actual cash an investment generates relative to the cash an investor puts in. It is especially useful for evaluating leveraged real estate deals, comparing opportunities quickly, and understanding how financing affects short-term performance. However, it must be treated as one part of a broader investment analysis, not the final answer, as it excludes taxes, long-term appreciation, time value of money, and many risk factors.

For this reason, the most effective approach is to use CoC alongside other measures such as cap rate, IRR, and stress-tested cash flow assumptions. This gives investors a clearer view of both immediate income potential and long-term investment quality.

Mohamed Ramzy

Egypt's fintech sector is undergoing a period of rapid transformation, driven by the expansion of digital transformation, growing adoption of non-banking financial services, and continuous improvements to the regulatory landscape. These developments have enabled startups to introduce increasingly innovative solutions that address the evolving needs of both consumers and businesses.

Amid these changes, competition among fintech companies is no longer limited to offering payment or financing services. It has expanded to include the use of artificial intelligence and data analytics to build integrated financial platforms that deliver more seamless and personalized user experiences.

Klivvr is one of the companies embracing this shift. In a relatively short period, it has evolved from a digital financial services platform into a comprehensive financial ecosystem that combines payments, consumer finance, cards, and intelligent financial services, with technology serving as the primary driver of its growth.

In this interview, Sharikat Mubasher spoke to Omar Sherif, Co-founder and Chief Technology Officer of Klivvr, who discussed the company's growth trajectory, the role of artificial intelligence in shaping its products, the impact of support from Orascom Financial Holding, as well as his outlook on the future of fintech and Klivvr's expansion plans.

Klivvr has grown rapidly in a short period. How would you assess the company's performance today?

Since launching Klivvr, our objective has been to build a customer base driven by genuine engagement rather than simply increasing the number of registered users. We have focused on developing services that make the app an essential part of customers' everyday financial lives, and that strategy has clearly translated into strong usage metrics.

Today, the platform serves more than 700,000 users, including approximately 250,000 monthly active users, while around 25,000 customers use the app every day. We consider these figures far more meaningful than the total number of registered users because they reflect the extent to which customers rely on the platform for their daily financial transactions.

Going forward, we will continue expanding our user base while enhancing our services, all while maintaining the high-quality user experience that defines Klivvr.

Klivvr is backed by Orascom Financial Holding. How has this support accelerated the company's growth?

Being part of Orascom Financial Holding, together with the involvement of Onsi Sawiris as a co-founder, has added tremendous value to Klivvr since its inception. This goes beyond strengthening customer confidence; it has also provided us with invaluable strategic business expertise.

His continued participation in discussing the company's strategy, combined with his extensive network, has helped accelerate our growth and opened up new opportunities for Klivvr.

We see this relationship as much more than a financial investment. It is a genuine strategic partnership that actively contributes to building and developing the company.

Klivvr aims to build a fully integrated financial platform. How have the company's services evolved?

From the outset, our vision was never to offer a single service, whether in payments or financing. Instead, we set out to build a comprehensive financial ecosystem that addresses customers' diverse financial needs through one application.

The launch of our payment cards marked an important milestone in driving daily engagement with the platform. The cards now serve as a payment tool alongside our consumer finance services, enabling users to manage a significant portion of their financial activities within a single platform.

We are also preparing to launch a new feature that will allow customers to access their approved consumer finance credit limit directly through their cards, once we receive the necessary regulatory approvals.

Artificial intelligence has become a major focus across the fintech industry. How is Klivvr leveraging AI?

Artificial intelligence is now one of our top investment priorities because it has become a fundamental component of financial services improvement and customer experience enhancement.

We use AI technologies to deliver a more personalized experience for every user by analyzing financial behavior and recommending products and offers that best match individual needs.

AI also plays a key role in assessing creditworthiness and managing risk, helping us make better financing decisions while reducing default rates. In addition, these technologies support our internal teams by improving operational efficiency and accelerating product development.

From our perspective, artificial intelligence will become the cornerstone of the fintech industry over the coming years because of its ability to enhance efficiency while delivering faster, smarter, and more accurate financial services.

How do you view the growth opportunities in the Egyptian market?

The Egyptian market remains our largest growth opportunity. We believe the fintech sector is still in its early stages, and there are broad customer segments that have yet to benefit fully from digital financial services.

That is why we have invested heavily in building a robust technology infrastructure that enables us to scale quickly and efficiently within Egypt, while continuously developing products and services that meet customers' evolving needs.

What about Klivvr's plans to expand beyond Egypt?

Regional expansion is certainly part of our long-term strategy, but it is not our immediate priority. For now, our focus remains on achieving our objectives within the Egyptian market.

When we decide to enter new markets, expansion will not be pursued for its own sake. Instead, we will adopt the model that creates the greatest value, whether through organic growth, strategic partnerships, or acquisitions, depending on the characteristics of each market and the opportunities it presents.

How do you see Klivvr's future as the fintech industry continues to evolve rapidly?

Over the coming period, we will continue investing in technology and product innovation while expanding our customer base and strengthening our position in the Egyptian market.

We firmly believe that the future of financial services will be increasingly driven by data and artificial intelligence. That is why we continue investing in these technologies to deliver smarter, more efficient, and more user-friendly solutions that enhance the customer experience and support Klivvr's long-term growth.

Translation by: Ghada Ismail

Ghada Ismail

A decade ago, artificial intelligence was largely viewed as a futuristic technology discussed in research laboratories and Silicon Valley boardrooms. Today, it writes code, detects diseases, powers government services, personalizes shopping experiences, and helps businesses make decisions in seconds. AI has rapidly evolved from a niche innovation into a transformative force that is reshaping industries and economies across the globe.

Every year on 16 July, Artificial Intelligence Appreciation Day celebrates these technological advances and the people driving them forward. Yet for Saudi Arabia, the occasion represents something even more significant. It is an opportunity to reflect on how artificial intelligence has become a central pillar of the Kingdom's economic transformation, driving innovation, attracting global investment, and creating entirely new industries under Vision 2030.

Rather than simply adopting AI technologies developed elsewhere, Saudi Arabia has pursued a far more ambitious goal: building an ecosystem where artificial intelligence can be developed, governed and commercialized at scale. In just a few years, the Kingdom has laid the foundations for an AI-powered economy through national strategies, digital infrastructure, talent development and partnerships with some of the world's leading technology companies.

From Vision 2030 to an AI Economy

Saudi Arabia's AI ambitions are rooted in Vision 2030, the national blueprint launched to diversify the economy beyond oil and position innovation at the heart of future growth. While digital transformation has long been a priority, artificial intelligence has evolved into one of the Kingdom's most strategic investments, underpinning everything from government services and healthcare to finance, manufacturing, and education.

A defining milestone came in 2019 with the establishment of the Saudi Data and Artificial Intelligence Authority (SDAIA), which was tasked with leading the Kingdom's AI and data agenda. The following year, the launch of the National Strategy for Data and AI (NSDAI) provided a comprehensive roadmap for developing AI capabilities, attracting investment, fostering innovation and creating a globally competitive digital economy.

Since then, Saudi Arabia has consistently demonstrated that AI is not merely a technology initiative but a national development strategy. The Kingdom has introduced policies to encourage innovation, developed governance frameworks for the responsible use of AI and invested heavily in the digital infrastructure needed to support increasingly sophisticated technologies.

This long-term commitment has translated into measurable international recognition. Saudi Arabia ranked first globally in the Government Strategy pillar of Tortoise Media's Global AI Index, an assessment that measures the strength of national AI policies, governance structures, public investment, and implementation. The ranking reflects more than ambitious targets. It recognizes the Kingdom's establishment of SDAIA, the rollout of the National Strategy for Data and AI, dedicated AI governance frameworks, sustained investment in digital infrastructure, and coordinated efforts to embed AI across government and industry. Together, these initiatives have positioned Saudi Arabia among the world's most proactive governments in developing a national AI ecosystem.

Saudi Arabia's AI by the Numbers

The scale of Saudi Arabia's ambitions is reflected in both its investments and expected economic impact. According to PwC, artificial intelligence is projected to contribute US$135.2 billion to the Kingdom's economy by 2030, equivalent to approximately 12.4% of GDP, making it the highest projected AI-driven economic contribution among Middle Eastern economies and one of the highest globally. Since establishing the Saudi Data and Artificial Intelligence Authority (SDAIA) in 2019, the Kingdom has launched the National Strategy for Data and AI (NSDAI), introduced the Arabic large language model ALLAM, established HUMAIN to accelerate AI infrastructure and innovation, and expanded AI applications across healthcare, finance, education, logistics, manufacturing, and government services. Alongside these initiatives, Saudi Arabia has introduced AI ethics principles and governance frameworks, demonstrating that its AI agenda extends well beyond technology adoption to encompass policy, talent development, infrastructure, and long-term economic transformation.

Saudi Startups Are Driving the Next Wave

Government initiatives may have laid the foundation, but Saudi Arabia's startup ecosystem is increasingly becoming one of the strongest drivers of AI innovation.

A growing number of startups are demonstrating that the Kingdom is moving beyond AI adoption to AI creation. Rather than simply integrating off-the-shelf technologies, these companies are developing solutions tailored to regional markets and real business challenges.

Mozn has emerged as one of Saudi Arabia's leading AI companies, using machine learning to combat financial crime, strengthen compliance and support smarter risk management for financial institutions. Lucidya has built one of the region's most advanced AI-powered customer intelligence platforms, helping businesses analyze Arabic-language conversations across social media and digital channels to better understand consumer behavior.

Meanwhile, Intelmatix is applying artificial intelligence to enterprise decision-making, enabling organizations to optimize operations and improve strategic planning through predictive analytics. Companies such as Salla and Zid are also embedding AI into e-commerce platforms, while startups across healthcare, logistics, cybersecurity and retail continue introducing AI-powered products designed specifically for regional markets.

The Next Frontier Is Trust

As artificial intelligence becomes increasingly sophisticated, experts believe the next stage of AI adoption will depend less on algorithms themselves and more on the quality, security, and resilience of the data that powers them.

According to Tim Pfaelzer, Senior Vice President and General Manager for EMEA at Veeam, organizations are entering what he describes as the "agentic era," where AI systems are evolving beyond simple assistants into autonomous digital workers capable of making decisions and performing tasks with minimal human intervention.

"AI is revolutionizing how organizations unlock value from their data, providing instantaneous insights and uncovering opportunities that were previously out of reach," Pfaelzer says.

He believes this shift is fundamentally changing how businesses operate.

"These agents are becoming autonomous, 24/7 digital workforces, scaling productivity and accelerating decision-making."

The scale of investment reflects this growing confidence. According to Pfaelzer, hyperscale technology companies have collectively invested more than US$650 billion to build the infrastructure supporting the next generation of AI innovation. At the enterprise level, adoption is accelerating rapidly, with 88% of organizations already piloting AI agents across their technology environments.

Yet despite this enthusiasm, readiness remains a significant challenge.

According to Veeam's research, only around 7% of organizations currently possess the foundational capabilities required to be genuinely AI-ready.

For Pfaelzer, the problem is not artificial intelligence itself—it is the quality of the data feeding these systems.

"The lack of visibility into data can cause AI models and agents to act on incomplete, outdated or inaccurate information, leading to unreliable outcomes at machine speed."

To address this challenge, Pfaelzer argues that organizations must establish what he describes as a "trust layer" built on complete data visibility, governance and resilience.

"By ensuring AI agents are powered by secure, accurate and readily recoverable data, businesses can unlock AI's full potential without allowing it to become their Achilles' heel."

For Saudi Arabia, this approach aligns closely with its broader AI strategy, which emphasizes responsible innovation alongside rapid technological advancement. As the Kingdom continues expanding AI adoption, building trustworthy and resilient data ecosystems may prove just as important as developing increasingly powerful AI models.

Celebrating Progress While Preparing for the Future

Artificial Intelligence Appreciation Day is often viewed as a celebration of technological breakthroughs. Saudi Arabia's story offers a broader and more compelling perspective.

The Kingdom's AI journey demonstrates that meaningful progress requires far more than sophisticated algorithms or headline-grabbing investments. It depends on long-term national planning, modern digital infrastructure, responsible governance, strategic partnerships and, above all, people capable of transforming innovation into real economic and social value.

Over the past several years, Saudi Arabia has methodically laid these foundations. Through Vision 2030, it has established national AI strategies, built world-class infrastructure, nurtured a vibrant startup ecosystem, attracted global technology leaders and accelerated AI adoption across sectors that directly affect the lives of millions of people.

The next phase of this journey will likely be defined not by the size of AI models or the speed of technological breakthroughs, but by how effectively artificial intelligence improves productivity, enhances public services, empowers businesses, and creates sustainable economic growth.

As the world marks Artificial Intelligence Appreciation Day, Saudi Arabia is celebrating more than the rise of a transformative technology. It is celebrating the emergence of an AI ecosystem built with a long-term vision; one that is positioning the Kingdom not simply to participate in the global AI revolution, but to help shape its future.

Mohamed Ramzy

Since its launch in the Egyptian market a few years ago, Klivvr has focused on building an integrated financial platform that combines payments, consumer financing, and rewards within a single application. Having surpassed EGP 1.2 billion in shareholder investments, the company is now gearing up for a new growth phase centered on investing more in technology and AI and expanding its innovative financing solutions.

In a short period, Klivvr has successfully built a financing portfolio worth EGP 1.5 billion, while expanding its network to include more than 700,000 users and over 1,000 partners and merchants. The company plans to invest an additional $10 million over the next two years to expand its customer base, financing portfolio, and partner network.

In an exclusive interview with Sharikat Mubasher, Nils Bachtler, Co-Founder and CEO of Klivvr, discussed the company’s strategy for the upcoming period, its investment plans, and its vision for the future of AI in the financial sector, as well as its growth and expansion targets within and beyond Egypt.

Klivvr was launched with a capital of EGP 100 million, with plans to reach EGP 500 million. Where does the company currently stand on these targets? And do you plan to increase capital over the next period to support growth and expansion plans?

We already achieved this target, as total shareholder investments in Klivvr have surpassed EGP 1.2 billion ($25 million), a milestone that reflects investors’ confidence in our business model and growth plans.

We plan to invest an additional $10 million over the next two years to continue developing the platform, enhancing the technological infrastructure, and launching new services.

How will Klivvr secure these new investments and how will it deploy them?

We will secure these investments from existing shareholders, not through new funding rounds or from additional investors.

From day one, Klivvr has bet on technology as the primary engine of its growth, and we still believe that investing in technology is the fastest way to build a more intelligent financial platform. Therefore, we will dedicate the largest share of the investment to developing digital infrastructure and AI, alongside launching more advanced products that enhance user experience.

Klivvr obtained final approvals to launch consumer financing activity in the Egyptian market. How do you assess the performance of this activity since its launch, and what level of demand have you witnessed so far?

We obtained the consumer financing license in April 2025 and officially launched the service in June 2025. Within a short period, the financing portfolio reached nearly EGP 1.5 billion, reflecting growing demand for our services.

Our focus is not limited to increasing financing volume alone; we are also working on diversifying financing products to meet the needs of different customer segments. Among the products we are currently developing are automotive financing solutions, as well as high-value financing programs that meet customers’ significant needs through flexible, convenient plans.

Today, Klivvr’s network includes more than 1,000 partners and merchants, spanning payment networks, financing partners, and merchants. This offers customers broader options to benefit from Klivvr’s services across the Egyptian market.

Klivvr launched ‘K·ai’ as the first AI-powered assistant in fintech applications in Egypt. How do you expect this product to transform customer experience?

From the outset, we noticed that a large segment of customers faces difficulty in understanding financial products or comparing different offers, which can lead to making decisions that do not align with their needs or capabilities. Hence, we designed ‘K.ai’ to be a personal AI-powered financial assistant that responds to users’ inquiries, explains financial products in a simple way, compares different financing options, and clarifies fees and requirements, thereby helping them make more informed financial decisions.

Within a short period of launching the service, we noticed a clear reduction in the pressure on customer service centers, as customers are now able to access all information they need directly through the application.

We also believe that AI will completely transform the future of financial services; thus, we will continue to invest in developing this technology and adding more features that make the user experience more intelligent and personalized.

With over 700,000 users and a remarkable growth in financing portfolio and activity since launch, what are Klivvr’s targets for the next two years? 

We do not measure growth solely by the number of customers, but rather by our ability to build an integrated financial ecosystem that delivers real value to the user. Accordingly, over the next two years, we aim to double our customer base, expand the financing portfolio and partner network, and launch new services.

Achieving these targets will depend on continuing to invest in technology and AI, strengthening the digital infrastructure, developing new financing solutions, and expanding the partner network. This will enable us to reach larger customer segments and enhance the daily usage of Klivvr’s platform.

What are Klivvr’s regional expansion plans for the upcoming years, notably in key markets, such as Saudi Arabia and the UAE?

With regard to geographic expansion, the Egyptian market remains our top priority, given the significant growth opportunities it offers; however, we expect regional expansion to begin after 2028.

We have not yet decided on a model for entering foreign markets. This can be through strategic partnerships, acquisitions, or launching new operations. The most suitable model will be decided based on the nature of each market and the opportunities available at the time of implementation.

Translated by: Noha Gad

Ghada Ismail

In the first part of this series, we explored why media buying matters for startups and how a well-planned advertising strategy can help young businesses reach the right audience. We also discussed the role of a media buyer in managing campaigns, optimizing budgets, and improving return on investment.

In Part Two, we will build on that foundation by examining the different types of media buying available to startups. Understanding these options can help founders choose the channels and buying methods that best align with their goals, target audience, and stage of growth.

Traditional Media Buying

Traditional media buying refers to purchasing advertising space through offline channels. Although digital advertising has become dominant, traditional media can still be valuable for startups seeking broad brand awareness.

• Television advertising: Suitable for startups targeting a large audience, though it often requires a significant budget.
• Radio advertising: Effective for local businesses and startups aiming to reach commuters or regional audiences.
• Print advertising: Useful for reaching niche audiences through newspapers, magazines, and industry publications.
• Outdoor advertising: Includes billboards, transit ads, and posters, which can help increase local visibility.

Traditional media buying can enhance credibility and brand recognition, but it may offer less precise targeting compared to digital channels.

Digital Media Buying

Digital media buying involves purchasing advertising space on online platforms. This is often the most practical option for startups because it offers detailed targeting, measurable results, and flexible budgeting.

• Search engine advertising: Ads appear on search engine results pages when users search for relevant keywords.
• Social media advertising: Platforms such as Facebook, Instagram, LinkedIn, TikTok, and X allow startups to target users based on demographics, interests, and behavior.
• Display advertising: Banner and visual ads appear on websites, apps, and online publications.
• Video advertising: Ads are shown before, during, or after online video content on platforms such as YouTube.

Digital media buying is particularly attractive for startups because campaigns can be adjusted quickly based on performance data.

Programmatic Media Buying

Programmatic media buying uses automated technology to purchase digital advertising space in real time. Instead of negotiating directly with publishers, advertisers use software platforms to bid for ad placements based on audience data.

• Real-time bidding (RTB): Advertisers bid for ad impressions as they become available.
• Private marketplace (PMP): Premium publishers offer ad inventory to selected advertisers through invitation-only auctions.
• Programmatic direct: Advertisers purchase ad inventory directly from publishers at a fixed price.

Programmatic buying allows startups to target specific audiences efficiently and optimize campaigns automatically.

Performance-Based Media Buying

Performance-based media buying focuses on paying for measurable results rather than simply paying for ad placement. This model is especially valuable for startups because it aligns advertising costs with business outcomes.

• Cost per click (CPC): Payment occurs when a user clicks on the ad.
• Cost per acquisition (CPA): Payment occurs when a user completes a desired action, such as making a purchase or signing up.
• Cost per lead (CPL): The startup pays for each qualified lead generated through the campaign.
• Cost per thousand impressions (Cost Per Mille or CPM): Payment is based on the number of times the ad is displayed.

Performance-based buying helps startups track ROI more accurately and allocate budgets to the channels that generate the best results.

Influencer and Native Media Buying

Influencer marketing and native advertising are increasingly popular media buying strategies for startups seeking authentic audience engagement.

• Influencer marketing: Startups partner with influencers to promote products or services to their followers.
• Native advertising: Ads are designed to match the format and style of the platform where they appear, making them less disruptive to users. For example: A fintech startup might sponsor an article on a business website titled “How Small Businesses Can Improve Cash Flow Management.” The article provides useful information while also mentioning the startup’s payment solution. Because it resembles regular editorial content and provides value to readers, it is considered native advertising.

These approaches can help startups build trust and reach targeted audiences in a more organic way.

Choosing the Right Media Buying Type

The best media buying strategy depends on a startup’s goals, target audience, budget, and growth stage.

• For brand awareness: Digital display ads, social media ads, and outdoor advertising can be effective.
• For lead generation: Search engine advertising and performance-based campaigns are often the best options.
• For niche targeting: Direct media buying, influencer marketing, and native advertising can deliver strong results.
• For scalable growth: Programmatic media buying allows startups to optimize campaigns efficiently as they expand.

To Wrap Things Up…

As we continue this media buying series, it becomes clear that there is no one-size-fits-all approach for startups. Each type of media buying offers unique advantages, and the right choice depends on the startup’s objectives, audience, and available resources.

For many early-stage startups, digital and performance-based media buying provide the most accessible and measurable starting points. As the business grows, programmatic, direct, and traditional media buying can become valuable additions to a broader marketing strategy.

Roudny Nahed, Partnership Manager at MusicGrid

Not long ago, branding was largely a visual exercise. Companies competed through logos, typography, colors,and carefully designedvisual identities. Today, however, brandsinteract with people through far more touchpoints than ever before. Mobile apps, digital banking, podcasts, connected cars, retail environments, customer service, and voice assistants have transformed how consumers experience brands. In this new landscape, sound has becomean essential part of brand identity.

The question is no longer whethersound matters. The question is whether brandsare using it intentionally.

For many businesses across the Middle East, sonic branding is still viewed as something reserved for advertising campaignsor television commercials. In reality, it is much more than a memorable melody. A sonic identity is a strategic system that gives a brand a consistent voice across every customer interaction, reinforcing recognition, trust, and emotional connection.

The region is entering a period where this distinction will become increasingly important.

Across Saudi Arabia, the UAE, Kuwait, Qatar, and the wider GCC, businesses are investing heavily in digital transformation and customer experience. Governments are encouraging innovation, while private organizations compete to differentiate themselves in increasingly crowded markets. Visual branding alone is no longer enoughto create memorable experiences. Brands now need identities that can be heard as clearly as they can be seen.

What makes this particularly interesting is that the MiddleEast possesses one of the richest cultural soundscapes in the world.

Every city has its own rhythm. Every region carries distinct musical traditions, instruments, dialects, and emotional cues that instantly create a senseof place. The challenge is not a lack of cultural identity, it is translating that identity into modern brand experiences.

Too often, organizations adopt generic music that could belong to any company in any market. While visuallythey present themselves as local, authentic, and culturally connected, their audio tells a completely different story. The result is a disconnect between what customers see and what they hear.

The brands that will lead tomorroware those that bridgethis gap.

Creating a regional sonic identity does not simply mean adding traditional instruments to a composition. It requires understanding how culture influences emotion, how audiencesinterpret musical elements, and how audio can evolve across different channels while remaining unmistakably recognizable. The goal is not to sound traditional. The goal is to sound authentic.

This approach becomes increasingly valuable as organizations expand their customer touchpoints. A customer might first hear a brand while using a banking application, later encounter it inside a branch, then hear it again duringan event, on social media, orwhile waiting on a customer service line. Every interaction contributes to memory. Consistency across these moments creates familiarity, and familiarity builds trust.

Research consistently shows that people process sound faster than many visual cues, making audio one of the quickest ways to triggerrecognition and emotion.When used strategically, a sonic identity becomesmore than background music—it becomes an extension of the brand's personality.

For the MiddleEast, this represents a significant opportunity.

As the region continuesto invest in tourism, entertainment, financial services, hospitality, and smart cities, brands are competing on experience rather than products alone. Experience is inherently multisensory, and sound is one of its most powerful yet underutilized dimensions.

The conversation around branding in the region is evolving. We are moving beyond asking how a brandlooks and beginning to ask how it feels,how it behaves, and increasingly, how it sounds.

The organizations that embrace this shift today will not simply create stronger campaigns. They will build stronger memories. In a marketplace where attention is increasingly difficult to earn and even harderto retain, a distinctive sonicidentity can becomeone of the most valuableassets a brand owns.

The Middle East has always had a powerful voice. The next step is ensuring its brands do too.

Noha Gad

Saudi Arabia is moving decisively from AI experimentation to large-scale national implementation, with conversational AI and intelligent chat systems emerging as a central pillar of its Vision 2030 economic transformation. According to recent figures released by the General Authority for Statistics (GASTAT), 98.1% of establishments in Saudi Arabia had internet access, with nearly 33.1% of them using AI technologies across various activities.

The ‘Establishments ICT Access and Usage Statistics 2025’ report found that the use of digital services among establishments expanded in 2025, as the usage rate of e-government services reached 93.2%. Additionally, 79.1% of respondents use the internet for conducting electronic banking services, while 55.2% of establishments use social media platforms for advertising. 

A survey conducted by the Saudi Center for Opinion Polling in 2025 stated that 49% of the Saudi population uses AI tools, with 31% interacting with AI on a daily basis. Individuals use AI tools across various aspects of life: personal (29%), work (31%), study (22%), and home (18%).

These numbers signal a tipping point in the Kingdom’s digital transformation. High internet penetration and rapid AI adoption among businesses are converting piecemeal pilots into scalable, economy-wide systems that improve efficiency, broaden access to services, and create new value chains.

Conversational AI and intelligent chat systems are being embedded across public services, banking, retail, healthcare, and tourism to automate routine tasks, personalize customer journeys, and support decision-making with real-time data.  As Saudi organizations move from using AI for isolated functions to deploying it as a core operational capability, the Kingdom is positioning itself to export digital services, attract tech investment, and build a skilled AI workforce, turning high adoption figures into tangible economic and social outcomes.

AI chatbots in banking 

The rapid expansion of fintech in Saudi Arabia, fueled by Vision 2030, has positioned AI as the central driver of this transformation. Financial services are being reimagined through AI, where algorithms and automation augment human expertise, thereby eliminating long queues, stacks of paperwork, and rigid approval processes. 

Chatbots powered by intelligent large language models (LLMs) have transformed into digital concierges as they do not merely answer balance queries but anticipate customer needs, suggesting micro-investments, alerting on spending habits, or tailoring loan options. This personalization, made possible by AI in fintech, is rapidly becoming the benchmark for customer-centric finance in Saudi Arabia. Additionally, Chatbots have significantly enhanced customer service performance, improved customer satisfaction, and raised the productivity of bank personnel.

Traditional financial systems usually take days or even weeks to manually process credit scoring, compliance checks, or customer onboarding. The integration of AI into bank operations has dramatically compressed these timelines. Machine learning (ML) systems can process enormous amounts of structured and unstructured data at a pace impossible for human teams. For instance, know-your-customer (KYC) verifications that once involved lengthy document trails are now automated. A model trained on behavioral and biometric patterns can confirm identity within seconds, reducing friction for the client and minimizing the risk of error.

As speed alone would be insufficient if trust were not equally reinforced, Saudi institutions are embedding fintech machine learning deep into their security infrastructure.  ML analyzes each transaction not in isolation but in the context of millions of historical data points. Subtle anomalies, such as unusual device login, atypical transaction frequency, or geographic discrepancies, trigger automated alerts. What once took analysts hours to detect now unfolds in real time. AI technologies also play a central role in providing personalized services as predictive models map individual spending patterns, saving behaviors, and life events to deliver highly specific product recommendations.

Care without waiting

Healthcare chatbots are AI-powered virtual assistants that can chat with patients through text or voice, answering questions, booking appointments, and providing health information, using natural language processing, all without human intervention. These chatbots are revolutionizing healthcare in Saudi hospitals and clinics as they offer 24/7 support, reduce appointment wait times, and improve patient engagement. According to Grand View Horizon, the healthcare chatbot market revenue in the Kingdom is expected to reach $132 million by 2030, with a compound annual growth rate (CAGR) of 19.2% between 2025 and 2030.

The integration of AI chatbots in healthcare is genuinely changing the way patients interact with hospitals and clinics across the Kingdom. Unlike traditional hospital reception desks that close at night, AI chatbots in Saudi hospitals provide 24/7 support, offering immediate healthcare access and instant responses to patients in remote areas. Other benefits include:

• Providing Arabic-language support. Having Arabic-language medical chatbots that understand various dialects ensures that language would never become a barrier to accessing healthcare information. Thus, the Kingdom introduced an AI health coach, supported by live voice and video features, allowing people to speak naturally with an Arabic-AI assistant. This makes healthcare guidance more accessible, personalized, and convenient.
• Streamlining appointment scheduling. Chatbots can handle appointment bookings, deliver medical reports, and answer common patient inquiries immediately through a platform people already use daily.
• Providing personalized medical guidance. AI-powered patient support system can provide personalized health guidance based on individual patient histories, symptoms, and preferences. 
• Reducing hospital burden. AI chatbots can perform initial symptom assessments and guide patients to the appropriate care level, whether it is a virtual consultation, a scheduled appointment, or urgent care.
• Enhancing chronic disease management. AI-powered patient engagement platform can send medication reminders to patients with chronic conditions, track their vital signs when integrated with IoT devices, and provide timely health tips.

Smarter retail and e-commerce experience

A recent study conducted by Visa showed that 90% of consumers in Saudi Arabia are embracing AI as part of their shopping journeys, using AI tools to assist with shopping. Additionally, the ‘Digital Consumer Trends 2026 Report’ published by Deloitte stated that 66% of consumers in the Kingdom now actively use AI tools. These figures affirm that the Kingdom has reached a defining moment in its digital evolution, with generative AI reshaping the way people search, shop, work, and make decisions. The rise of AI-powered assistants, notably chatbots, fueled this transformation.

AI chatbots have reshaped the way businesses interact with customers and how consumers make purchasing decisions. Retailers and e-commerce platforms in Saudi Arabia leverage AI chatbots to actively guide customers through the entire purchasing journey, from product discovery to checkout. Online platforms, such as Namshi and Noon, employ AI to analyze customer data for targeted advertising and suggestions, leading to higher conversion rates. Agentic AI Personal Shoppers is another advanced technology that can understand complex requests across text, voice, and images. This technology allows customers to upload a photo of a desired style or describe a need in Arabic or English, then autonomously searches the product catalog, checks real-time stock, and stages a personalized cart ready for checkout. This capability enables retailers to provide an always-on personal concierge that executes the shopping journey on behalf of every customer, instead of offering suggestions.

Transforming citizen-government interactions

The Kingdom is actively deploying AI-powered chatbots across its government services to modernize citizen interactions, moving beyond simple information provision to create a more integrated, conversational, and proactive digital government experience. With the Tawakkaln App at the heart of this transformation, individual government entities deploy their own AI chatbots to improve their services. For instance, the Ministry of Municipal and Rural Affairs and Housing introduced the Balaby chatbot on its Balaby platform to provide citizens with instant, AI-generated answers about municipal services, such as issuing commercial licenses or submitting reports.

The Digital Government Authority launched the ‘Smart Search Tool’ to streamline citizen engagement and service navigation, allowing users to search for government services. This tool utilizes natural language processing to understand complex beneficiary queries.

To sum up, the integration of conversational AI across Saudi Arabia's economy is more than a technological upgrade; it is the gradual emergence of a new national identity. In banking, healthcare, retail, and government, AI chatbots that understand context, anticipate needs, and speak the language of the people are breaking down barriers of geography, bureaucracy, and time. What was once reserved for the few—financial advice, specialized healthcare, government services, or premium shopping experiences—is now available to anyone with a smartphone and an internet connection. As these intelligent systems become integral to everyday life, they are reshaping the way services are delivered and how citizens perceive their relationship with the institutions that serve them. The true success of this transformation will ultimately be measured not in adoption rates, but in the quality of lives improved and opportunities unlocked for every user.

Noha Gad

Building strong teams is the backbone of any successful organization. Whether a company is launching its first product or scaling across markets, the ability of people to work together, take risks, and learn from failure determines speed, resilience, and long-term outcomes. In startups, where uncertainty and resource constraints are constant, one factor separates companies that stall from those that accelerate: trust. High-trust teams make faster decisions, collaborate more effectively across roles and time zones, and retain top talent through challenging phases. 

Trust accelerates everything a startup needs to do to survive and scale. When team members believe in each other’s competence and good intent, decisions move from debate to action. That speed matters in early-stage companies where missed windows and slow feedback can sink promising ideas.

The way founders share information and listen directly shapes team alignment. These habits highlight practical approaches leaders can use to strengthen trust through clear and intentional communication.

• Radical transparency

Radical transparency means openly sharing relevant organizational information. This includes not just the decisions made, but also the reasons behind them, as well as both successes and failures. This approach helps teams clearly understand what is happening and why. In early-stage and growing startups, uncertainty is common. Leaders who communicate openly about progress or changes in priorities can reduce confusion and help teams stay focused and steady. 

When information flows freely, teams depend less on guesses. Instead, they gain a clear view of how decisions are made and can better see how their work connects to the organization’s larger goals.

• Active listening.

While founders often focus on communicating direction, trust deepens when leaders put as much effort into listening. Active listening means fully engaging with what others are saying, including the intent and underlying concerns behind someone's words. Leaders who consistently listen well make their team members feel understood and respected. Core active listening practices include restating key points to confirm understanding, asking open-ended questions to explore context, observing tone and nonverbal signals, and delaying judgment or advice until fully understanding the message.

• Ongoing learning and development.

Communication is a skill that improves over time with practice and reflection. When leaders make an effort to master communication, they also show that they value clarity and alignment within the organization. This is where structured communication training can be helpful. Over time, organizations that focus on improving communication tend to experience fewer misunderstandings and better coordination between departments. Encouraging a culture of learning also supports higher employee engagement and helps teams become more creative, adaptable, and responsive to change.

• Consistent and constructive feedback

Trust grows when feedback becomes a regular part of daily communication. Consistent feedback helps teams remain aligned on goals and expectations. A clear structure can make feedback more useful and actionable. This includes: identifying the specific situation or task, focusing on observable actions rather than assumptions, suggesting clear and practical next steps, and giving feedback in a timely and relevant manner. It is also important to create channels for upward feedback, so leaders can understand how the team received their communication. When feedback flows consistently in both directions, teams are better able to stay aligned, especially in fast-changing environments.

• Words-actions alignment

Team members are more likely to trust leadership when communication consistently matches behavior. Credibility grows when teams see alignment between what someone says and what they do. Consistency is more important in startup environments where teams are more inclined to observe leadership.

Finally, trust is not an abstract ideal; it is a practical foundation for startup success. It shapes how quickly teams decide, how openly they collaborate, and how well they adapt to uncertainty. For founders and leaders, building trust does not require grand gestures; it begins with everyday communication practices. When these practices become part of an organization's culture, teams become more than just groups of individuals working toward separate goals. They become cohesive units that move faster, learn from setbacks, and stay committed through challenges.