Noha Gad
Saudi Arabia has emerged as a burgeoning hub for financial technology (fintech) in the Middle East in recent years, driven by Vision 2030's ambitious goals of diversifying the national economy and modernizing the financial sector. With a rapidly growing digital infrastructure and a youthful population eager to embrace digital solutions, the Kingdom positioned itself as a leader in fintech innovation.
At the forefront of this transformation is UmrahCash, a pioneering fintech company specializing in streamlining financial services for pilgrims, notably those coming from emerging markets, and businesses in the Umrah sector.
Sharikat Mubasher held an interview with Founder William Phelps to discuss how UmrahCash streamlines and eases the spiritual journeys of Hajj and Umrah for travelers from developing countries, and know more about the company’s future plans and the challenges it faces to grow and expand into new markets.
What are the services that UmrahCash provides to enhance pilgrims' experience in the Kingdom?
For many pilgrims, particularly those from emerging markets, it is extremely difficult to access foreign currency. Local capital controls, FX scarcity, and infrastructural issues in their home countries make it almost impossible for them to raise money and pay for their trips to Saudi Arabia. UmrahCash addresses this issue by providing direct and easy access to Saudi Riyals for pilgrims upon arrival to the Kingdom. We collect local currency abroad, credit their virtual wallets on the UmrahCash app, and allow them to cash out their balance in Riyals with our agents in Mecca, Medina, and Jeddah. This process is transparent, cost-effective, and secure. There is no risk of middlemen, volatile currency rates, or transporting large volumes of physical cash; the entire exchange process is handled within the UmrahCash platform. This way, we allow travelers to focus on the spiritual obligations of their pilgrimage, rather than worrying about how they will pay for it.
What are UmrahCash’s plans to expand its presence in the region? And how the recently secured $500,000 investment could fuel these plans?
Given the complexity and sensitivity surrounding Hajj and Umrah, we are expanding slowly and purposefully. A large part of our implementation surrounds financial infrastructure to ensure we’re well-placed to serve pilgrims at every level of society in ways that are comfortable and consistent with their levels of technological and financial exposure. As a result, we’re dedicating a significant portion of our recent investment to accruing licensing, technology, and infrastructure in a number of key markets. Whether mobile money, bank accounts, or virtual wallets, our vision is to consolidate a comprehensive range of solutions in one centralized platform for as many Muslims as possible.
Who are the customers that UmrahCash targets?
Our main aim is to reduce the financial barriers associated with pilgrimage. Hence, our target market is pilgrims from emerging markets specifically those countries with capital controls, FX scarcity, and infrastructural issues preventing easy access to currency abroad. We are beginning with West Africa as our key region of focus, but view South and South East Asia as markets for expansion in the future. Ultimately, UmrahCash is designed for travelers with all levels of capital, financial, and technological knowledge; it is inclusive and welcomes all whose journeys are made easier by its infrastructure.
Do you plan to raise more funds within the upcoming period?
Our recent investment positions us well to grow and scale over the next 6 months. As a cash flow-driven business with a lean operational structure, we can remain dynamic as we grow. With this in mind, we are looking to open a new round towards the end of the year and are keen to connect with interested investors as early as possible.
How could UmrahCash contribute to realizing Saudi Arabia’s goal of welcoming 30 million Umrah visitors annually by 2030?
In recent years, Saudi Arabia has done an excellent job of making pilgrimage as accessible as possible to Muslims around the world. Whether through direct engagement with national Hajj bodies or more general solutions such as the Nusuk app, the efforts of the Ministry of Hajj and Umrah are highly commendable. However, issues outside of the Kingdom continue to present barriers to pilgrims, namely local economic conditions and infrastructural problems. UmrahCash bridges this gap, building on the work of Saudi authorities at home whilst cutting through those local issues abroad. In doing so, we are directly making pilgrimage more accessible, allowing more Muslims to realize their ambition of visiting Mecca and Medina with fewer restrictions.
What are the key challenges facing UmrahCash to grow in the Saudi market?
We are hopeful that we will be able to engage with and work alongside the Saudi government as our platform continues to grow. Regulation is fundamental in a business such as ours, whether viewed from the perspective of Hajj and Umrah or simply finance. It is extremely important we are able to develop alongside and under the purview of the authorities. In this respect we are hopeful, Saudi Arabia has taken great strides in clarifying large parts of its regulatory framework in a number of sectors.
We expect finance and fintech to continue in this trend, particularly with respect to opportunities for non-residents to access financial technology. This lies at the heart of UmrahCash’s mission, and it is as much a challenge as it is an exciting opportunity.