Sharikat Mubasher Expert Thoughts

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Jul 15, 2026

Klivvr plans to invest $10mn to strengthen technology infrastructure

Mohamed Ramzy

 

Since its launch in the Egyptian market a few years ago, Klivvr has focused on building an integrated financial platform that combines payments, consumer financing, and rewards within a single application. Having surpassed EGP 1.2 billion in shareholder investments, the company is now gearing up for a new growth phase centered on investing more in technology and AI and expanding its innovative financing solutions.

In a short period, Klivvr has successfully built a financing portfolio worth EGP 1.5 billion, while expanding its network to include more than 700,000 users and over 1,000 partners and merchants. The company plans to invest an additional $10 million over the next two years to expand its customer base, financing portfolio, and partner network.

In an exclusive interview with Sharikat Mubasher, Nils Bachtler, Co-Founder and CEO of Klivvr, discussed the company’s strategy for the upcoming period, its investment plans, and its vision for the future of AI in the financial sector, as well as its growth and expansion targets within and beyond Egypt.

 

Klivvr was launched with a capital of EGP 100 million, with plans to reach EGP 500 million. Where does the company currently stand on these targets? And do you plan to increase capital over the next period to support growth and expansion plans?

We already achieved this target, as total shareholder investments in Klivvr have surpassed EGP 1.2 billion ($25 million), a milestone that reflects investors’ confidence in our business model and growth plans.

We plan to invest an additional $10 million over the next two years to continue developing the platform, enhancing the technological infrastructure, and launching new services.

 

How will Klivvr secure these new investments and how will it deploy them?

We will secure these investments from existing shareholders, not through new funding rounds or from additional investors.

From day one, Klivvr has bet on technology as the primary engine of its growth, and we still believe that investing in technology is the fastest way to build a more intelligent financial platform. Therefore, we will dedicate the largest share of the investment to developing digital infrastructure and AI, alongside launching more advanced products that enhance user experience.

 

Klivvr obtained final approvals to launch consumer financing activity in the Egyptian market. How do you assess the performance of this activity since its launch, and what level of demand have you witnessed so far?

We obtained the consumer financing license in April 2025 and officially launched the service in June 2025. Within a short period, the financing portfolio reached nearly EGP 1.5 billion, reflecting growing demand for our services.

Our focus is not limited to increasing financing volume alone; we are also working on diversifying financing products to meet the needs of different customer segments. Among the products we are currently developing are automotive financing solutions, as well as high-value financing programs that meet customers’ significant needs through flexible, convenient plans.

Today, Klivvr’s network includes more than 1,000 partners and merchants, spanning payment networks, financing partners, and merchants. This offers customers broader options to benefit from Klivvr’s services across the Egyptian market.

 

Klivvr launched ‘K·ai’ as the first AI-powered assistant in fintech applications in Egypt. How do you expect this product to transform customer experience?

From the outset, we noticed that a large segment of customers faces difficulty in understanding financial products or comparing different offers, which can lead to making decisions that do not align with their needs or capabilities. Hence, we designed ‘K.ai’ to be a personal AI-powered financial assistant that responds to users’ inquiries, explains financial products in a simple way, compares different financing options, and clarifies fees and requirements, thereby helping them make more informed financial decisions.

Within a short period of launching the service, we noticed a clear reduction in the pressure on customer service centers, as customers are now able to access all information they need directly through the application.

We also believe that AI will completely transform the future of financial services; thus, we will continue to invest in developing this technology and adding more features that make the user experience more intelligent and personalized.

 

With over 700,000 users and a remarkable growth in financing portfolio and activity since launch, what are Klivvr’s targets for the next two years? 

We do not measure growth solely by the number of customers, but rather by our ability to build an integrated financial ecosystem that delivers real value to the user. Accordingly, over the next two years, we aim to double our customer base, expand the financing portfolio and partner network, and launch new services.

Achieving these targets will depend on continuing to invest in technology and AI, strengthening the digital infrastructure, developing new financing solutions, and expanding the partner network. This will enable us to reach larger customer segments and enhance the daily usage of Klivvr’s platform.

 

What are Klivvr’s regional expansion plans for the upcoming years, notably in key markets, such as Saudi Arabia and the UAE?

With regard to geographic expansion, the Egyptian market remains our top priority, given the significant growth opportunities it offers; however, we expect regional expansion to begin after 2028.

We have not yet decided on a model for entering foreign markets. This can be through strategic partnerships, acquisitions, or launching new operations. The most suitable model will be decided based on the nature of each market and the opportunities available at the time of implementation.

 

Translated by: Noha Gad

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Jul 12, 2026

Media Buying for Startups: Understanding Your Advertising Options

Ghada Ismail

 

In the first part of this series, we explored why media buying matters for startups and how a well-planned advertising strategy can help young businesses reach the right audience. We also discussed the role of a media buyer in managing campaigns, optimizing budgets, and improving return on investment.

In Part Two, we will build on that foundation by examining the different types of media buying available to startups. Understanding these options can help founders choose the channels and buying methods that best align with their goals, target audience, and stage of growth.

 

Traditional Media Buying

Traditional media buying refers to purchasing advertising space through offline channels. Although digital advertising has become dominant, traditional media can still be valuable for startups seeking broad brand awareness.

  • Television advertising: Suitable for startups targeting a large audience, though it often requires a significant budget.
  • Radio advertising: Effective for local businesses and startups aiming to reach commuters or regional audiences.
  • Print advertising: Useful for reaching niche audiences through newspapers, magazines, and industry publications.
  • Outdoor advertising: Includes billboards, transit ads, and posters, which can help increase local visibility.

Traditional media buying can enhance credibility and brand recognition, but it may offer less precise targeting compared to digital channels.

 

Digital Media Buying

Digital media buying involves purchasing advertising space on online platforms. This is often the most practical option for startups because it offers detailed targeting, measurable results, and flexible budgeting.

  • Search engine advertising: Ads appear on search engine results pages when users search for relevant keywords.
  • Social media advertising: Platforms such as Facebook, Instagram, LinkedIn, TikTok, and X allow startups to target users based on demographics, interests, and behavior.
  • Display advertising: Banner and visual ads appear on websites, apps, and online publications.
  • Video advertising: Ads are shown before, during, or after online video content on platforms such as YouTube.

Digital media buying is particularly attractive for startups because campaigns can be adjusted quickly based on performance data.

 

Programmatic Media Buying

Programmatic media buying uses automated technology to purchase digital advertising space in real time. Instead of negotiating directly with publishers, advertisers use software platforms to bid for ad placements based on audience data.

  • Real-time bidding (RTB): Advertisers bid for ad impressions as they become available.
  • Private marketplace (PMP): Premium publishers offer ad inventory to selected advertisers through invitation-only auctions.
  • Programmatic direct: Advertisers purchase ad inventory directly from publishers at a fixed price.

Programmatic buying allows startups to target specific audiences efficiently and optimize campaigns automatically.

 

Performance-Based Media Buying

Performance-based media buying focuses on paying for measurable results rather than simply paying for ad placement. This model is especially valuable for startups because it aligns advertising costs with business outcomes.

  • Cost per click (CPC): Payment occurs when a user clicks on the ad.
  • Cost per acquisition (CPA): Payment occurs when a user completes a desired action, such as making a purchase or signing up.
  • Cost per lead (CPL): The startup pays for each qualified lead generated through the campaign.
  • Cost per thousand impressions (Cost Per Mille or CPM): Payment is based on the number of times the ad is displayed.

Performance-based buying helps startups track ROI more accurately and allocate budgets to the channels that generate the best results.

 

Influencer and Native Media Buying

Influencer marketing and native advertising are increasingly popular media buying strategies for startups seeking authentic audience engagement.

  • Influencer marketing: Startups partner with influencers to promote products or services to their followers.
  • Native advertising: Ads are designed to match the format and style of the platform where they appear, making them less disruptive to users. For example: A fintech startup might sponsor an article on a business website titled “How Small Businesses Can Improve Cash Flow Management.” The article provides useful information while also mentioning the startup’s payment solution. Because it resembles regular editorial content and provides value to readers, it is considered native advertising.

These approaches can help startups build trust and reach targeted audiences in a more organic way.

 

Choosing the Right Media Buying Type

The best media buying strategy depends on a startup’s goals, target audience, budget, and growth stage.

  • For brand awareness: Digital display ads, social media ads, and outdoor advertising can be effective.
  • For lead generation: Search engine advertising and performance-based campaigns are often the best options.
  • For niche targeting: Direct media buying, influencer marketing, and native advertising can deliver strong results.
  • For scalable growth: Programmatic media buying allows startups to optimize campaigns efficiently as they expand.

 

To Wrap Things Up…

As we continue this media buying series, it becomes clear that there is no one-size-fits-all approach for startups. Each type of media buying offers unique advantages, and the right choice depends on the startup’s objectives, audience, and available resources.

For many early-stage startups, digital and performance-based media buying provide the most accessible and measurable starting points. As the business grows, programmatic, direct, and traditional media buying can become valuable additions to a broader marketing strategy.

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Jul 7, 2026

Beyond the Logo: Why the Middle East Needs Its Own Sound

Roudny Nahed, Partnership Manager at MusicGrid

 

Not long ago, branding was largely a visual exercise. Companies competed through logos, typography, colors,and carefully designedvisual identities. Today, however, brandsinteract with people through far more touchpoints than ever before. Mobile apps, digital banking, podcasts, connected cars, retail environments, customer service, and voice assistants have transformed how consumers experience brands. In this new landscape, sound has becomean essential part of brand identity.

The question is no longer whethersound matters. The question is whether brandsare using it intentionally.

For many businesses across the Middle East, sonic branding is still viewed as something reserved for advertising campaignsor television commercials. In reality, it is much more than a memorable melody. A sonic identity is a strategic system that gives a brand a consistent voice across every customer interaction, reinforcing recognition, trust, and emotional connection.

The region is entering a period where this distinction will become increasingly important.

Across Saudi Arabia, the UAE, Kuwait, Qatar, and the wider GCC, businesses are investing heavily in digital transformation and customer experience. Governments are encouraging innovation, while private organizations compete to differentiate themselves in increasingly crowded markets. Visual branding alone is no longer enoughto create memorable experiences. Brands now need identities that can be heard as clearly as they can be seen.

What makes this particularly interesting is that the MiddleEast possesses one of the richest cultural soundscapes in the world.

Every city has its own rhythm. Every region carries distinct musical traditions, instruments, dialects, and emotional cues that instantly create a senseof place. The challenge is not a lack of cultural identity, it is translating that identity into modern brand experiences.

Too often, organizations adopt generic music that could belong to any company in any market. While visuallythey present themselves as local, authentic, and culturally connected, their audio tells a completely different story. The result is a disconnect between what customers see and what they hear.

The brands that will lead tomorroware those that bridgethis gap.

Creating a regional sonic identity does not simply mean adding traditional instruments to a composition. It requires understanding how culture influences emotion, how audiencesinterpret musical elements, and how audio can evolve across different channels while remaining unmistakably recognizable. The goal is not to sound traditional. The goal is to sound authentic.

This approach becomes increasingly valuable as organizations expand their customer touchpoints. A customer might first hear a brand while using a banking application, later encounter it inside a branch, then hear it again duringan event, on social media, orwhile waiting on a customer service line. Every interaction contributes to memory. Consistency across these moments creates familiarity, and familiarity builds trust.

Research consistently shows that people process sound faster than many visual cues, making audio one of the quickest ways to triggerrecognition and emotion.When used strategically, a sonic identity becomesmore than background music—it becomes an extension of the brand's personality.

For the MiddleEast, this represents a significant opportunity.

As the region continuesto invest in tourism, entertainment, financial services, hospitality, and smart cities, brands are competing on experience rather than products alone. Experience is inherently multisensory, and sound is one of its most powerful yet underutilized dimensions.

The conversation around branding in the region is evolving. We are moving beyond asking how a brandlooks and beginning to ask how it feels,how it behaves, and increasingly, how it sounds.

The organizations that embrace this shift today will not simply create stronger campaigns. They will build stronger memories. In a marketplace where attention is increasingly difficult to earn and even harderto retain, a distinctive sonicidentity can becomeone of the most valuableassets a brand owns.

The Middle East has always had a powerful voice. The next step is ensuring its brands do too.

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Jun 30, 2026

Can AI chatbots shape Saudi Arabia’s digital economy, redefining its economic future?

Noha Gad

 

Saudi Arabia is moving decisively from AI experimentation to large-scale national implementation, with conversational AI and intelligent chat systems emerging as a central pillar of its Vision 2030 economic transformation. According to recent figures released by the General Authority for Statistics (GASTAT), 98.1% of establishments in Saudi Arabia had internet access, with nearly 33.1% of them using AI technologies across various activities.

The ‘Establishments ICT Access and Usage Statistics 2025’ report found that the use of digital services among establishments expanded in 2025, as the usage rate of e-government services reached 93.2%. Additionally, 79.1% of respondents use the internet for conducting electronic banking services, while 55.2% of establishments use social media platforms for advertising. 

A survey conducted by the Saudi Center for Opinion Polling in 2025 stated that 49% of the Saudi population uses AI tools, with 31% interacting with AI on a daily basis. Individuals use AI tools across various aspects of life: personal (29%), work (31%), study (22%), and home (18%).

These numbers signal a tipping point in the Kingdom’s digital transformation. High internet penetration and rapid AI adoption among businesses are converting piecemeal pilots into scalable, economy-wide systems that improve efficiency, broaden access to services, and create new value chains.

Conversational AI and intelligent chat systems are being embedded across public services, banking, retail, healthcare, and tourism to automate routine tasks, personalize customer journeys, and support decision-making with real-time data.  As Saudi organizations move from using AI for isolated functions to deploying it as a core operational capability, the Kingdom is positioning itself to export digital services, attract tech investment, and build a skilled AI workforce, turning high adoption figures into tangible economic and social outcomes.

 

AI chatbots in banking 

The rapid expansion of fintech in Saudi Arabia, fueled by Vision 2030, has positioned AI as the central driver of this transformation. Financial services are being reimagined through AI, where algorithms and automation augment human expertise, thereby eliminating long queues, stacks of paperwork, and rigid approval processes. 

Chatbots powered by intelligent large language models (LLMs) have transformed into digital concierges as they do not merely answer balance queries but anticipate customer needs, suggesting micro-investments, alerting on spending habits, or tailoring loan options. This personalization, made possible by AI in fintech, is rapidly becoming the benchmark for customer-centric finance in Saudi Arabia. Additionally, Chatbots have significantly enhanced customer service performance, improved customer satisfaction, and raised the productivity of bank personnel.

Traditional financial systems usually take days or even weeks to manually process credit scoring, compliance checks, or customer onboarding. The integration of AI into bank operations has dramatically compressed these timelines. Machine learning (ML) systems can process enormous amounts of structured and unstructured data at a pace impossible for human teams. For instance, know-your-customer (KYC) verifications that once involved lengthy document trails are now automated. A model trained on behavioral and biometric patterns can confirm identity within seconds, reducing friction for the client and minimizing the risk of error.

As speed alone would be insufficient if trust were not equally reinforced, Saudi institutions are embedding fintech machine learning deep into their security infrastructure.  ML analyzes each transaction not in isolation but in the context of millions of historical data points. Subtle anomalies, such as unusual device login, atypical transaction frequency, or geographic discrepancies, trigger automated alerts. What once took analysts hours to detect now unfolds in real time. AI technologies also play a central role in providing personalized services as predictive models map individual spending patterns, saving behaviors, and life events to deliver highly specific product recommendations.

 

Care without waiting

Healthcare chatbots are AI-powered virtual assistants that can chat with patients through text or voice, answering questions, booking appointments, and providing health information, using natural language processing, all without human intervention. These chatbots are revolutionizing healthcare in Saudi hospitals and clinics as they offer 24/7 support, reduce appointment wait times, and improve patient engagement. According to Grand View Horizon, the healthcare chatbot market revenue in the Kingdom is expected to reach $132 million by 2030, with a compound annual growth rate (CAGR) of 19.2% between 2025 and 2030.

The integration of AI chatbots in healthcare is genuinely changing the way patients interact with hospitals and clinics across the Kingdom. Unlike traditional hospital reception desks that close at night, AI chatbots in Saudi hospitals provide 24/7 support, offering immediate healthcare access and instant responses to patients in remote areas. Other benefits include:

  • Providing Arabic-language support. Having Arabic-language medical chatbots that understand various dialects ensures that language would never become a barrier to accessing healthcare information. Thus, the Kingdom introduced an AI health coach, supported by live voice and video features, allowing people to speak naturally with an Arabic-AI assistant. This makes healthcare guidance more accessible, personalized, and convenient.
  • Streamlining appointment scheduling. Chatbots can handle appointment bookings, deliver medical reports, and answer common patient inquiries immediately through a platform people already use daily.
  • Providing personalized medical guidance. AI-powered patient support system can provide personalized health guidance based on individual patient histories, symptoms, and preferences. 
  • Reducing hospital burden. AI chatbots can perform initial symptom assessments and guide patients to the appropriate care level, whether it is a virtual consultation, a scheduled appointment, or urgent care.
  • Enhancing chronic disease management. AI-powered patient engagement platform can send medication reminders to patients with chronic conditions, track their vital signs when integrated with IoT devices, and provide timely health tips.

 

Smarter retail and e-commerce experience

A recent study conducted by Visa showed that 90% of consumers in Saudi Arabia are embracing AI as part of their shopping journeys, using AI tools to assist with shopping. Additionally, the ‘Digital Consumer Trends 2026 Report’ published by Deloitte stated that 66% of consumers in the Kingdom now actively use AI tools. These figures affirm that the Kingdom has reached a defining moment in its digital evolution, with generative AI reshaping the way people search, shop, work, and make decisions. The rise of AI-powered assistants, notably chatbots, fueled this transformation.

AI chatbots have reshaped the way businesses interact with customers and how consumers make purchasing decisions. Retailers and e-commerce platforms in Saudi Arabia leverage AI chatbots to actively guide customers through the entire purchasing journey, from product discovery to checkout. Online platforms, such as Namshi and Noon, employ AI to analyze customer data for targeted advertising and suggestions, leading to higher conversion rates. Agentic AI Personal Shoppers is another advanced technology that can understand complex requests across text, voice, and images. This technology allows customers to upload a photo of a desired style or describe a need in Arabic or English, then autonomously searches the product catalog, checks real-time stock, and stages a personalized cart ready for checkout. This capability enables retailers to provide an always-on personal concierge that executes the shopping journey on behalf of every customer, instead of offering suggestions.

 

Transforming citizen-government interactions

The Kingdom is actively deploying AI-powered chatbots across its government services to modernize citizen interactions, moving beyond simple information provision to create a more integrated, conversational, and proactive digital government experience. With the Tawakkaln App at the heart of this transformation, individual government entities deploy their own AI chatbots to improve their services. For instance, the Ministry of Municipal and Rural Affairs and Housing introduced the Balaby chatbot on its Balaby platform to provide citizens with instant, AI-generated answers about municipal services, such as issuing commercial licenses or submitting reports.

The Digital Government Authority launched the ‘Smart Search Tool’ to streamline citizen engagement and service navigation, allowing users to search for government services. This tool utilizes natural language processing to understand complex beneficiary queries.

To sum up, the integration of conversational AI across Saudi Arabia's economy is more than a technological upgrade; it is the gradual emergence of a new national identity. In banking, healthcare, retail, and government, AI chatbots that understand context, anticipate needs, and speak the language of the people are breaking down barriers of geography, bureaucracy, and time. What was once reserved for the few—financial advice, specialized healthcare, government services, or premium shopping experiences—is now available to anyone with a smartphone and an internet connection. As these intelligent systems become integral to everyday life, they are reshaping the way services are delivered and how citizens perceive their relationship with the institutions that serve them. The true success of this transformation will ultimately be measured not in adoption rates, but in the quality of lives improved and opportunities unlocked for every user.

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Jun 25, 2026

Key skills leaders must master to build high-trust startup teams

Noha Gad

 

Building strong teams is the backbone of any successful organization. Whether a company is launching its first product or scaling across markets, the ability of people to work together, take risks, and learn from failure determines speed, resilience, and long-term outcomes. In startups, where uncertainty and resource constraints are constant, one factor separates companies that stall from those that accelerate: trust. High-trust teams make faster decisions, collaborate more effectively across roles and time zones, and retain top talent through challenging phases. 

Trust accelerates everything a startup needs to do to survive and scale. When team members believe in each other’s competence and good intent, decisions move from debate to action. That speed matters in early-stage companies where missed windows and slow feedback can sink promising ideas.

The way founders share information and listen directly shapes team alignment. These habits highlight practical approaches leaders can use to strengthen trust through clear and intentional communication.

  • Radical transparency

Radical transparency means openly sharing relevant organizational information. This includes not just the decisions made, but also the reasons behind them, as well as both successes and failures. This approach helps teams clearly understand what is happening and why. In early-stage and growing startups, uncertainty is common. Leaders who communicate openly about progress or changes in priorities can reduce confusion and help teams stay focused and steady. 

When information flows freely, teams depend less on guesses. Instead, they gain a clear view of how decisions are made and can better see how their work connects to the organization’s larger goals.

  • Active listening.

While founders often focus on communicating direction, trust deepens when leaders put as much effort into listening. Active listening means fully engaging with what others are saying, including the intent and underlying concerns behind someone's words. Leaders who consistently listen well make their team members feel understood and respected. Core active listening practices include restating key points to confirm understanding, asking open-ended questions to explore context, observing tone and nonverbal signals, and delaying judgment or advice until fully understanding the message.

  • Ongoing learning and development.

Communication is a skill that improves over time with practice and reflection. When leaders make an effort to master communication, they also show that they value clarity and alignment within the organization. This is where structured communication training can be helpful. Over time, organizations that focus on improving communication tend to experience fewer misunderstandings and better coordination between departments. Encouraging a culture of learning also supports higher employee engagement and helps teams become more creative, adaptable, and responsive to change.

  • Consistent and constructive feedback

Trust grows when feedback becomes a regular part of daily communication. Consistent feedback helps teams remain aligned on goals and expectations. A clear structure can make feedback more useful and actionable. This includes: identifying the specific situation or task, focusing on observable actions rather than assumptions, suggesting clear and practical next steps, and giving feedback in a timely and relevant manner. It is also important to create channels for upward feedback, so leaders can understand how the team received their communication. When feedback flows consistently in both directions, teams are better able to stay aligned, especially in fast-changing environments.

  • Words-actions alignment

Team members are more likely to trust leadership when communication consistently matches behavior. Credibility grows when teams see alignment between what someone says and what they do. Consistency is more important in startup environments where teams are more inclined to observe leadership.

Finally, trust is not an abstract ideal; it is a practical foundation for startup success. It shapes how quickly teams decide, how openly they collaborate, and how well they adapt to uncertainty. For founders and leaders, building trust does not require grand gestures; it begins with everyday communication practices. When these practices become part of an organization's culture, teams become more than just groups of individuals working toward separate goals. They become cohesive units that move faster, learn from setbacks, and stay committed through challenges.

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Jun 24, 2026

How Artificial Intelligence is Reshaping Preventive Healthcare Through Earlier Detection and Smarter Clinical Insights

By Stephan Bandelow, BSc, MSc, Dphil, Associate Professor, Associate Director, Researcher, St. George’s University, Grenada, West Indies

 

Artificial intelligence (AI) is rapidly transforming modern healthcare, combining technologies that improve diagnosis, treatment, research, and healthcare operations. From detecting diseases in medical scans to streamlining hospital workflows, AI is increasingly helping clinicians make faster and more data-driven decisions. Once viewed as a futuristic concept, today many AI-powered tools are already becoming part of everyday medical practice. In the Middle East region, it is no different. 

 

Modern AI in medicine combines technologies such as machine learning, computer vision, natural language processing, and generative AI to support both clinical care and healthcare operations. In the GCC region, research has shown that the AI market was valued at USD $503 million in 2024 and is expected to grow to $5.81 billion by 2035.

 

When it comes to digital health markets in the region, two sof its biggest countries are projected to have big impact. The UAE’s market was estimated at $619.3 million in 2023 but in the next four years, that figure could increase substantially to $2.65 billion in 2030. Meanwhile, the Kingdom of Saudi Arabia is expected to reach $11.07 billion by 2033.

 

As healthcare systems become increasingly technology-enabled, future physicians will need to develop clinical expertise alongside the ability to work with data-driven healthcare tools and digital care ecosystems.

 

AI in medical imaging and diagnostics

 

One of the clearest examples of AI’s success in healthcare has emerged in medical imaging. AI-powered computer vision systems are increasingly being used to help clinicians detect abnormalities in radiology scans with greater speed and accuracy. Breast cancer screening has become one of the most studied use cases.

 

According to a Saudi Arabia-based study conducted across government hospitals in Jeddah, AI-powered breast cancer detection systems demonstrated 92.3 per cent diagnostic accuracy, with sensitivity and specificity rates exceeding 91 per cent, highlighting the technology's potential to support earlier and more reliable cancer detection. 

 

These tools have seen relatively smoother adoption because they are designed for narrow, measurable tasks. Their performance can be validated against standardized clinical benchmarks such as sensitivity, specificity, and detection rates. Importantly, these systems are intended to support physicians rather than replace them, functioning as a second layer of review that helps reduce workload while improving diagnostic confidence.

 

Personalized medicine and the role of AI

 

Another major area of interest has been personalized medicine, where treatments are tailored to an individual’s genetic profile. Since the Human Genome Project in the 1990s, researchers have hoped that advances in genomics and computational medicine would enable highly individualized therapies. While significant progress has been made, especially in oncology biomarker testing, many AI-driven applications in drug discovery and precision medicine still remain at the research or pre-clinical stage.

 

AI has nevertheless accelerated parts of the research process. Tools such as protein-structure prediction models and machine learning systems are helping researchers identify potential drug targets more efficiently than before. However, translating computational discoveries into approved clinical therapies still requires years of testing, validation, and regulatory review. As a result, personalized medicine continues to evolve gradually rather than transforming healthcare overnight.

 

Generative AI in healthcare

 

 

Generative AI has emerged as one of the most discussed technologies in medicine over the last few years. Much of its real-world adoption currently remains concentrated around administrative and operational workflows rather than direct clinical decision-making. AI tools are increasingly being used for functions such as claims coding, prior-authorization reviews, clinical documentation, and patient record summarization, helping healthcare systems improve efficiency and reduce administrative burden.

 

Although generative AI systems can process medical information and respond effectively to standardized medical questions, patient care still depends heavily on contextual understanding, ethical judgment, communication, and decision-making in uncertain situations. Concerns around transparency and explainability also continue to limit AI’s role in high-stakes clinical environments. As a result, AI is unlikely to replace physicians in critical diagnostic or therapeutic decisions in the near future. Instead, it is expected to remain a supportive tool that enhances efficiency while clinicians retain final responsibility for patient care.

 

The future of healthcare lies in human-AI collaboration

 

The future of healthcare is unlikely to involve AI replacing doctors entirely. Instead, AI is expected to increasingly manage repetitive, structured, and data-heavy tasks, while clinicians continue to lead areas requiring empathy, communication, contextual reasoning, and complex judgment.

 

Core clinical skills such as patient interaction, history-taking, physical examination, and ethical decision-making will remain central to medical practice. At the same time, healthcare professionals will increasingly need to understand the strengths and limitations of AI tools, critically evaluate AI-generated outputs, and identify potential errors or bias.

 

As healthcare continues to evolve, physicians who can effectively combine clinical expertise with technological understanding will likely be best positioned to lead the next generation of patient care.

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Jun 23, 2026

Beyond the spiritual journey: healthcare and transport at Hajj 2026's heart

Noha Gad

 

Saudi Arabia has proven that technology and telecommunications are cornerstones of the modern Hajj experience. The record success of Hajj 2026 was powered by AI-driven crowd management, multilingual robots, the Nusuk platform, and a robust 5G network with over 5,230 towers delivering 99.9% availability. Yet the backbone of any mass gathering lies in the physical well-being and movement of millions. Healthcare and transport represent the most critical and most demanding pillars of the Hajj economy in Saudi Arabia.

The physical well-being of over 1.7 million pilgrims, many elderly or with pre-existing conditions, in a climate where temperatures can exceed 45 degrees Celsius, presents a medical challenge of epic proportions. Heatstroke, exhaustion, infectious diseases, and cardiac emergencies are constant threats that demand an instantaneous, highly coordinated medical response. Simultaneously, moving this massive population across the sacred sites requires transport networks of extraordinary capacity and precision. 

According to official figures by the Ministry of Health (MoH), the Saudi healthcare ecosystem delivered around 2.5 million medical services during Hajj 2026, while over one million calls were handled through the ministry's "937" health hotline. More than 52,000 health workers and 7,700 paramedics were deployed during the pilgrimage, supported by over 20,000 hospital beds, including 3,800 dedicated to the holy sites. Additionally, field epidemiology teams, rapid-response units, and advanced laboratory networks remained on standby throughout the pilgrimage, while multilingual public awareness campaigns focused on heat stress and disease prevention.

This success was also supported by the Kingdom’s efforts to increase hospital capacity significantly and provide new healthcare services. This included remote consultations through the Virtual Health Hospital, systems enabling the exchange of medical information with pilgrims’ home countries, and the deployment of a Mobile Stroke Unit to serve visitors in and around the Holy Mosque. According to the Vision 2030 Annual Report 2025, around 10,000 individuals benefited from the Virtual Health Hospital. This milestone reaffirms that virtual care has become a core component of the healthcare system in the Kingdom.

 

The integration of groundbreaking technologies to advance healthcare services

The Kingdom achieved a fundamental transformation in the healthcare systems during Hajj 2026 by integrating AI-powered surveillance, virtual clinics, and smart wearables. These innovations enabled authorities to manage crowds safely, provide real-time multilingual medical guidance, and protect millions of pilgrims from extreme heat and health risks.

  • Intelligent healthcare systems

The National Platform for Health and Insurance Exchange Services (NPHIES platform) gave medical practitioners instant access to patient data, while telemedicine services provided remote consultations. The platform functioned as a centralized health information exchange (HIE) system that connected doctors, clinics, and emergency responders in the sacred sites to streamline several key healthcare processes. Additionally, the Raqeem enhanced medical records management and documentation efficiency, alongside the Raqeeb platform for monitoring and managing controlled medications, and the Ayenati system, which digitally connects laboratories and test results to accelerate access to health information.

To further enhance healthcare services during Hajj 2026, the Kingdom launched the Symptom Checker, an AI-powered tool that analyzes symptoms and medical history to provide preliminary assessments and instant health guidance. This solution contributed to reducing waiting times, improving medical triage efficiency, and providing around-the-clock medical support.

  • Medical robotics

Medical robotics played a pivotal role in facilitating and streamlining healthcare services for pilgrims. These robots helped medical workers provide effective and accurate treatments and enhance patient outcomes. Hospital logistics, medicine distribution, and patient care services were also supported by robotic technologies. This innovation decreased response time and aided healthcare teams in coping with a surge in demand as a result of millions of visitors.

  • Drones

Saudi authorities introduced drone deliveries for medicine and medical supplies during Hajj 2026, operating across the holy sites of Makkah. This innovation contributed to speeding up the delivery of medical logistics and improving response times during the Day of Arafat.

  • Electronic E-Bracelets and Smart Cards

Pilgrims were equipped with digital e-bracelets or cards that store vital personal and medical information, allowing first responders and medical tents to access medical history instantly.

 

Moving millions: Transport network behind Hajj 2026

Transport played a central role in managing the movement of millions of pilgrims across cities and holy sites within a limited timeframe. In recent years, a more connected network has made it easier to move between arrival points, Makkah, Madinah, and the sacred sites. This network brings together air, rail, and ground transport. For instance, pilgrims who arrive through Jeddah or Madinah can travel via the Haramain High-Speed Railway between major cities and rely on other transportation, such as the Mashaer Train and Makkah buses, to move within and around the holy sites. 

The Haramain High-Speed Railway is one of the fastest trains in the world, which links Makkah and Madinah through a 453-kilometer route passing through Jeddah, King Abdulaziz International Airport, and King Abdullah Economic City (KAEC), with an operating speed of up to 300 kilometers per hour. Its network operates through a fleet of 35 trains, each with a capacity of up to 417 seats. In Hajj 2026, the Haramain High-Speed Railway recorded outstanding performance, achieving an on-time performance rate exceeding 98%. It transported more than 1.16 million passengers through 5,569 trips linking Makkah and Madinah. 

With a fleet of 17 trains and an operational capacity of 72,000 passengers per hour, the Mashaer Train extends for 18 kilometers and connects the holy sites of Mina, Muzdalifah, and Arafat, helping reduce travel time, ease traffic congestion, and improve crowd-management efficiency during peak periods. Official figures showed that the Mashaer Train transported more than 961,000 pilgrims in Hajj 2026. Around 290,000 pilgrims were transported from Arafat to Muzdalifah during one operational phase, while another 357,000 pilgrims were later moved from Muzdalifah back to Mina.

Beyond passenger capacity, the Mashaer Train delivered significant environmental benefits as its operation helped replace approximately 50,000 bus trips during the season, easing traffic congestion and enhancing environmental sustainability through reliance on electric energy with zero carbon emissions.

The Kingdom’s plans to facilitate transport during Hajj 2026 included the deployment of 33,000 buses and 5,000 taxis to boost safe, efficient transport and smooth pilgrim movement across the holy sites. More than 2,500 buses were operating round the clock to transport pilgrims, while 24 parking areas with space for 20,000 buses had been prepared to reduce congestion and improve movement efficiency. Additionally, the Royal Commission for Makkah City and Holy Sites deployed 24,000 buses through a central automated control system, including 2,500 for arrivals and 400 buses operating within Makkah on 14 routes.

The numbers from Hajj 2026 paint a remarkable picture of logistical and humanitarian achievement. It underscored Saudi Arabia’s successful efforts to transform the Hajj from a spiritual journey burdened by logistical chaos into a masterclass in human-centered coordination. The integration of AI-powered diagnostic tools, telemedicine platforms, robotic logistics, and drone deliveries redefined what is possible in mass gathering healthcare.

The true success of Hajj 2026 is a testament to the Kingdom’s commitment to better serving pilgrims and Umrah performers under the ambitious Vision 2030. From the digital ecosystems, including AI crowd management, 5G connectivity, and the Nusuk platform, to the healthcare and transport pillars, the Kingdom has demonstrated that technology and human compassion are not opposing forces but complementary tools.

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Jun 14, 2026

How Vesting Schedules Protect Founders, Investors, and Startup Growth

Kholoud Hussein 

 

Behind every successful startup lies a delicate balance between ownership, commitment, and long-term value creation. While entrepreneurs often focus on fundraising, product development, and customer acquisition, one of the most important mechanisms shaping a company's future is frequently overlooked during the early stages: the vesting schedule.

At first glance, a vesting schedule may appear to be a legal or administrative detail buried within shareholder agreements. In reality, it is one of the most powerful tools startups use to align incentives, protect company ownership, and ensure that the people building the business remain committed to its long-term success.

A vesting schedule is a predefined timeline that determines when founders, employees, advisors, or executives earn ownership rights to their shares or equity grants. Rather than receiving all their shares immediately, recipients gradually gain ownership over a specific period, often several years. This approach ensures that equity is earned through continued contribution rather than granted upfront without conditions.

The concept emerged from the broader corporate world but has become particularly important in the startup ecosystem, where companies often compensate early employees with stock options or equity in exchange for taking the risk of joining a young business. In many cases, startups lack the financial resources to compete with large corporations on salary alone, making equity one of their most valuable tools for attracting and retaining talent.

For founders, vesting schedules play an equally critical role. Investors rarely want to fund a startup where founding team members can walk away with significant ownership shortly after raising capital. Without vesting provisions, a founder who leaves the company early could retain a large stake despite no longer contributing to the business. This scenario can create governance challenges, discourage future investors, and complicate decision-making as the company grows.

To address this risk, startup investors typically require founders' shares to be subject to vesting. The most common structure is a four-year vesting schedule with a one-year cliff. Under this model, no shares are earned during the first twelve months. Once the one-year milestone is reached, a portion of the shares vests immediately, while the remaining equity is earned gradually over the following three years.

For example, if a founder receives 20% ownership subject to a four-year vesting schedule and leaves after two years, they would retain only the portion that has vested during that period rather than the entire allocation. The unvested shares would return to the company and could later be redistributed to new executives, employees, or future founders.

This mechanism has become a standard expectation among venture capital firms and angel investors worldwide. From Silicon Valley to emerging startup ecosystems in the Middle East, vesting schedules are viewed as a sign of professional governance and long-term commitment. Investors often consider vesting arrangements before committing capital because they provide reassurance that key stakeholders remain incentivized to execute the company's growth strategy.

The relevance of vesting schedules extends beyond founders and investors. As startups scale, they increasingly rely on employee stock option plans (ESOPs) to recruit highly skilled professionals. Engineers, product managers, sales leaders, and senior executives may accept lower salaries in exchange for equity participation. A vesting schedule ensures these employees remain engaged over time while allowing them to share in the company's future success.

The growing maturity of startup ecosystems across the Gulf region has further increased awareness of vesting structures. As venture capital activity expands in markets such as Saudi Arabia and the UAE, founders are becoming more familiar with global investment standards and governance practices. Vesting schedules are now routinely included in shareholder agreements, employee incentive programs, and funding negotiations, reflecting the region's evolution into a more sophisticated entrepreneurial landscape.

However, vesting is not simply about protecting investors or preventing founders from leaving. At its core, it is about aligning incentives. Startups operate in environments characterized by uncertainty, long development cycles, and constant change. A vesting schedule encourages all stakeholders to focus on long-term value creation rather than short-term gains, fostering a culture of commitment and accountability.

As startup ecosystems continue to mature globally, vesting schedules are likely to remain one of the most important foundations of company building. While they may not attract the same attention as funding rounds or billion-dollar valuations, they play a crucial role in determining how ownership is earned, how talent is retained, and how sustainable businesses are ultimately built. In the world of startups, success is rarely achieved overnight, and a vesting schedule ensures that equity reflects that reality.

 

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Jun 10, 2026

From the GCC to the US: Enhance's Ambition to Become the Operating System for Personal Training

Kholoud Hussein 

 

Before long, fitness was viewed primarily as a lifestyle choice across much of the Middle East. Today, it has become a fast-growing economic sector attracting investment, driving entrepreneurship, and reshaping consumer spending habits. Across the GCC, rising health awareness, supportive government policies, and the expansion of modern fitness facilities have transformed wellness from a niche market into a mainstream industry. In Saudi Arabia particularly, Vision 2030 has accelerated this shift, helping create one of the region's fastest-growing fitness markets while encouraging greater participation across all demographics, especially women.

As the sector matures, attention is increasingly turning toward the technology infrastructure that powers gyms, personal trainers, and fitness operators. Beyond opening new fitness centers, the industry is entering a phase where operational efficiency, data analytics, artificial intelligence, and scalable digital platforms are becoming key drivers of growth and profitability. This evolution is creating significant opportunities for companies capable of bridging the gap between fitness services and technology.

Among the companies leading this transformation is Enhance, a Middle East-born fitness platform that has evolved from a regional service provider into a global technology player. Operating across the UAE, Saudi Arabia, Qatar, Bahrain, and the United States, the company now supports more than 15,000 personal trainers and facilitates over half a million training sessions every month. Through its Enterprise SaaS and AI-powered platform, Enhance Tech, the company is helping gym operators improve trainer performance, increase profitability, and better manage one of the industry's most valuable yet historically underutilized revenue streams: personal training.

As Enhance expands its footprint beyond the GCC and deepens its presence in the United States, the company is positioning itself at the intersection of fitness, artificial intelligence, and enterprise software. Its journey reflects broader trends reshaping the global wellness economy, where technology is increasingly becoming the foundation for scalable growth and long-term value creation.

In this exclusive interview with Sharikat Mubasher, Tarek Mounir, Founder and CEO of Enhance, discusses the company's evolution from a Dubai-based startup into a global fitness technology platform, the growing demand for personal training across Saudi Arabia and the GCC, the role of AI in transforming gym operations, the company's expansion strategy in the US and beyond, and how Enhance aims to become the global operating standard for personal training in the years ahead.

 

Enhance has scaled rapidly across the UAE, Saudi Arabia, and Qatar, while also expanding into the United States. How would you describe the company's current operating model, and what has been the key driver behind this cross-market growth?

Enhance is the operating system for personal training (PT). We help large gym chains turn PT from an afterthought into a predictable, profitable revenue stream — which in the high-volume, low-price (HVLP) segment is something almost nobody has cracked.

 We started in Dubai in 2018 as a service business. Eight years later, we cover 700+ contracted gym locations globally — UAE, Saudi Arabia, Qatar, Bahrain, and now the US — supporting 15,000 trainers and over 500,000 booked sessions a month. Revenue has compounded at 65% CAGR since 2019.

 The more important shift is the shape of the business. We went from a regional service layer into a SaaS platform that any multi-site gym operator can deploy. That super-sized our addressable market; from Gulf gym chains up into a $1.8 billion global PT management software category; with the US and UK alone worth $800 million. The GCC gave us the operational history and the proven unit economics. The US is where we're deploying them at scale.

 

With more than 15,000 personal trainers on the platform and over half a million monthly sessions booked, what does this level of activity reveal about demand trends in the fitness economy across the GCC?

The numbers reflect a structural shift in how GCC consumers approach health. A PT client in Dubai, in 2018, typically came in asking for weight loss before a wedding or a summer holiday. The same client today asks about strength, recovery, energy, and long-term healthspan. That vocabulary shift happened in under a decade.

 Saudi Arabia is the most significant data point. Vision 2030 opened the fitness category, and the pace of adoption — particularly among women — has been dramatic. We're seeing more first-time formal fitness participants in KSA right now than in any other market we operate in. Consumer demand there is outpacing the supply of qualified trainers, which tells you the ceiling is still far above where the market is today.

 Session volumes reflect PT’s transition from a premium add-on to a mainstream service. Over 500,000 booked sessions a month is not a niche conversation — it's a category.

 

Your Enterprise SaaS and AI-powered product, Enhance Tech, is gaining traction in the US market. What gap in the global gym industry are you addressing, and why do you believe this solution has not been built at scale before?

PT is a $42 billion global market, and most gym operators still lose money on it. The industry runs on whiteboards, spreadsheets and gut feel. Trainer churn sits around 70% a year. Fewer than 15% of free trial sessions convert into paying clients. Operators have almost no visibility into what is actually happening on the gym floor.

No one has solved this at scale because it requires two things that are genuinely hard to combine: deep operational experience running PT inside gyms, and the engineering capability to abstract that into software. Most software companies don't understand the gym floor. Most gym operators don't build software. We have spent eight years doing both, simultaneously.

The AI layer works because the dataset works first. We process over 500,000 PT sessions a month across 700+ gyms. Every session is a data point on what makes trainers successful, why members stay or leave, and where revenue leaks out. A new entrant would need almost a decade of operational history to rebuild that. That's not something you shortcut with capital.

 

The performance metrics you've shared — 20% more sessions per trainer, a 17% increase in operating margins, and over 40% improvement in trainer retention — are significant. From an investor's perspective, how do these metrics translate into long-term value creation for gym operators?

Each metric hits a different line on the P&L, so they compound in a meaningful way for operators and investors.

 The 20% increase in sessions per trainer is a revenue multiplier — the same headcount produces materially more output. The 17-percentage-point improvement in operating margin at mature sites makes PT much more of a profit engine for gyms. The retention number is the one investors tend to underweight the impact of: when trainer churn drops from the 70% industry norm to under 30%, operators are spared having to absorb constant rehiring and retraining costs, and clients stop churning with their trainer.

Put together, the model creates a gym that earns more from PT, spends less running it, and retains the people who deliver it. At mature sites we see PT revenue around $85,000 per club per month. That's the long-term value case — and it's why operators stay on the platform once they're on it.

 

Can you walk us through Enhance's funding journey to date? What type of investors have backed the company, and how are you positioning the business for future funding rounds or strategic partnerships?

We bootstrapped the early years deliberately. Taking outside capital before the unit economics were proven would have meant scaling the wrong thing faster. Once the model worked, we raised.

We've taken around $21 million to date. Our cap table includes Global Ventures — MENA's leading venture firm — alongside other institutional backers who understand the regional market and the global ambition. 

We are in conversations with investors who recognize now as particularly ideal timing, as we accelerate our US rollout, deepen the product, and move from a proven regional operator into the default PT infrastructure for large gym chains globally. 

The thesis is straightforward — PT is a $42 billion market with no system of record or operating standard. We're building it. The strategic partnerships we're pursuing in the US reflect the same logic: enterprise gym groups looking for an operator they can trust to run PT end-to-end, not just provide software.

 

Saudi Arabia is undergoing rapid transformation in its fitness and wellness sector under Vision 2030. How central is the Kingdom to your growth strategy, and what specific expansion plans do you have in this market?

Saudi Arabia is our highest-growth market and one of the most important in the world for this category. Vision 2030 did not just open a new segment — it catalysed a generational shift in how Saudi consumers relate to health and fitness. Current participation rates, particularly among women, would have been unimaginable a decade ago.

For Enhance, the KSA opportunity is both a consumer-side and enterprise-side story. For consumers, demand for qualified personal training is expanding faster than supply — the market constraint is the talent gap, not regulation or the willingness to pay. That creates a strong case for a platform that helps gym operators find, train, and retain good trainers at scale.

On the enterprise side, the large gym groups expanding aggressively across the Kingdom need infrastructure to run PT profitably — and the franchise model driving much of that expansion is exactly where our platform performs best. We're working with operators who are building for a ten-year horizon, and so are we.

 

Beyond the GCC and the US, which markets are you prioritising next, and what factors determine your market-entry strategy — regulation, consumer behaviour, or enterprise demand?

Enterprise demand drives the sequence, and then we assess the other factors. We follow large gym chains — if a group we already work with is expanding into a new market, that's a faster path to traction than building from scratch against an unfamiliar operator landscape.

As for what's next: the UK is a natural priority. It's the largest gym market in Europe, has strong HVLP penetration, and there is a significant shared-language advantage in how we build and sell the product. Beyond that, Southeast Asia and markets like Australia are interesting over a 24–36 month horizon — high gym penetration, growing PT adoption, and early-stage software infrastructure in the gym sector.

Regulation matters less than it might initially appear. Personal training is not a heavily regulated category in most markets. Consumer behaviour matters more — specifically, whether PT has reached the inflection point from premium to mainstream in a given market. Our GCC experience tells us that once that shift starts, it moves quickly.

 

As you continue to scale both your consumer platform and enterprise SaaS offering, how do you see Enhance evolving over the next three to five years — particularly in terms of AI integration, product development, and global market positioning?

The three-to-five year vision is to be the system of record and operating standard for personal training globally — the platform gym operators default to, the way hotel groups default to property management software or restaurants default to reservation systems. That category doesn't exist yet. We're building it.

On AI specifically: the tools already live include at-risk client detection that flags members before they churn, and a trainer coaching layer benchmarking every trainer, so managers know exactly who to develop. An AI sales agent and a daily AI management brief follow later this year — with ranked morning instructions for each gym manager, rather than a dashboard requiring interpretation.

The advantage is not the models themselves. Every platform will have access to good models. The advantage is the eight years of operational history behind ours — over 500,000 sessions a month across 700+ gyms, compounding daily. That data set gets harder to replicate every quarter.

On global positioning: the US establishes us as a credible global operator, not just a GCC success story. That matters for enterprise deals, for the fundraising narrative, and for the category we're defining. The ambition, simply stated, is to be the company that built the global infrastructure for PT — and to have done it from the UAE.

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Jun 4, 2026

Delegating decisions, maximizing returns: unlocking the benefits of discretionary investment management

Noha Gad

 

Investors in today’s fast-paced financial world face a constant challenge: how to grow their wealth effectively without getting lost in the complexities of daily market movements. For both seasoned investors and those who start to build their portfolio, the decisions they make and the time they are willing to spend making them can significantly impact their financial future. For many, the ideal solution is to partner with a professional who can navigate market volatility on their behalf, combining expertise with a personalized approach to wealth management. This is where discretionary investment management comes in.

 

What is discretionary investment management?

Discretionary investment management is a service model in which a professional investment manager is authorized to make buying and selling decisions on behalf of the client, without needing prior approval for each transaction. Instead of spending hours researching stocks, analyzing trends, or monitoring global economic developments, clients delegate day-to-day portfolio decisions to a trusted advisor while retaining overall control through a clearly defined investment mandate. 

This service is usually offered to wealthy individuals or large institutions and often requires a large minimum investment. It can be an ideal choice for clients who do not wish to manage day-to -day investment decisions.

 

What do discretionary investment managers do?

Discretionary investment services cater to high-net-worth individuals and institutional investors, requiring minimum investments. The portfolio manager uses their expertise to grow and protect the client’s account balance over time, while making investments that align with the client’s goals.

Managers’ strategy may involve purchasing a variety of securities in the market, as long as it aligns with the client's risk profile and financial goals. Managers might buy stocks, bonds, ETFs, and financial derivatives.

 

Benefits of discretionary investment management

Discretionary investment management offers a compelling value proposition for investors who want professional expertise without the burden of daily portfolio oversight. Core benefits that make this approach increasingly popular among high-net-worth individuals, institutional clients, and retail investors include:

  • Professional expertise and active management. Discretionary investment management offers access to skilled investment professionals who dedicate their time and knowledge to analyzing markets, identifying opportunities, and managing risk. These managers continuously monitor economic indicators, company performance, and global events to make informed decisions that align with the investment objectives.
  • Time-saving and convenience. Saving time is one of the key benefits of discretionary management services. It also enables investors to focus on their career, business, or personal life, while the manager handles all transaction execution, research, and portfolio adjustments, making it a truly hands-off investment experience.
  • Designing personalized portfolios. Discretionary managers create tailored investment strategies designed specifically for investors’ financial goals, risk tolerance, time horizon, and liquidity needs. Unlike off-the-shelf investment products or pooled funds that follow a one-size-fits-all approach, the portfolio is constructed to match investors’ unique circumstances. 
  • Faster reaction to market opportunities. As discretionary managers can execute trades immediately without waiting for client approval, they can capitalize on time-sensitive opportunities or quickly reduce exposure during market downturns.

These benefits make discretionary investment management an attractive option for investors seeking expert guidance, efficiency, and the potential for superior risk-adjusted returns, all while maintaining control over their overall financial direction through a well-defined investment mandate.

Whether you are a high-net-worth individual, an institutional investor, or a retail investor increasingly accessing these services through digital platforms, discretionary management provides the perfect balance of professional expertise and hands-off convenience. It allows investors to focus on what matters most, their career, business, or personal life, while their portfolios are actively managed to align with their financial goals and risk tolerance.

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May 20, 2026

The New Capital of Dining: How SPICE Is Financing Saudi Arabia’s F&B Revolution

Kholoud Hussein 

 

Saudi Arabia’s food and beverage landscape is entering one of its most dynamic periods in recent history. Dining has become a central expression of the Kingdom’s cultural transformation—fueled by an expanding middle class, rising disposable income, record spending on experiences, and a powerful shift toward homegrown concepts. As restaurants multiply across Riyadh, Jeddah, and emerging destination districts, one bottleneck remains stubbornly persistent: access to growth capital that reflects the real economics of hospitality.

Traditional financing tools—rigid bank loans, equity dilution, and short-term discount-driven customer acquisition—have long failed to match the realities of an industry defined by seasonality, thin margins, and escalating operating costs. This gap has created a critical need for financial models built specifically for restaurants, not adapted from generic SME templates. It is within this landscape that SPICE has emerged as one of the sector’s most closely watched disruptors.

Founded by a veteran entrepreneurial team with a two-decade track record in F&B technology, SPICE is introducing what it calls Dining Capital—a Sharia-compliant, zero-debt financing model that pre-purchases future dining credit to provide restaurants with upfront, non-dilutive cash tied directly to guest demand. At the same time, the company is building an invite-only dining platform designed to attract high-value customers, offering curated recommendations and instant rewards that strengthen restaurant loyalty without eroding brand equity.

With Saudi Arabia as its headquarters and primary growth market, SPICE is positioning itself at the intersection of fintech, hospitality, and Vision 2030’s experience-led economy. The Kingdom now represents nearly one-third of all POS transactions in the region’s foodservice sector, and as tourism accelerates and giga-projects set new expectations for hospitality, the demand for smart, aligned financing structures is only growing.

In this exclusive interview with Sharikat Mubasher, co-founder and CEO Zeid Husban discusses the economics behind Dining Capital, SPICE’s strategic alignment with Vision 2030, how the company underwrites risk, and why premium dining represents one of the most attractive investment categories across the GCC. He also reflects on past exits—including ifood.jo and POSRocket—and how those lessons shaped SPICE’s operational philosophy. As the company scales across Saudi Arabia and prepares for GCC expansion, Husban lays out a vision for a future in which growth capital, curated demand, and technology-driven guest experiences operate as a single, integrated ecosystem powering the region’s next generation of restaurant brands.

 

SPICE positions itself as a catalyst for a “premium dining movement.” How does your Sharia‑compliant, zero‑debt financing model reshape the way premium and fine‑dining restaurants access growth capital in Saudi Arabia today?

We started SPICE because, honestly, financing for restaurants is not easy and it’s broken. Banks still look at restaurants like any other SME. They expect fixed repayments every month, even though the F&B industry is faced with seasonality, volatility, and very thin margins. Great restaurants and their operators end up punished for investing in people, product, and the dining experience.

That is why we looked to build a solution, given our background in creating F&B tech solutions. Our answer to that is what we call Dining Capital. Instead of giving a loan with interest, we pre‑purchase future dining credit from the restaurant and give restaurants upfront, Sharia‑compliant cash that does not sit as debt on their balance sheet. That credit is then used over time as SPICE guests dine and pay through our consumer app.

So the “repayment” happens naturally through real visits that generate revenue, not through a fixed schedule that ignores how this business actually works. It lets premium venues grow, without resorting to discounts or short‑term fixes that hurt their brand. For us, that is how you genuinely support a premium dining movement in Saudi.

 

Saudi Arabia is seeing unprecedented momentum in the foodservice sector, with restaurants representing nearly a third of all POS transactions. How is SPICE aligning its investment strategy with Vision 2030 and the Kingdom’s rapidly expanding F&B landscape?

If you spend any time in Saudi Arabia today, you can feel how much dining has become part of the country’s new story. Vision 2030 put hospitality and tourism at the center, and you see it in how people go out, where they spend, and how quickly new concepts are opening. This is not just with nationals and residents, but tourists as well. 

We chose to make Riyadh our headquarters because we believe Saudi is where you can build truly category‑defining companies, not only for the region but globally. Every riyal of Dining Capital we deploy ends up as real spend at partner venues. That means more local brands, more jobs, and more reasons for residents and visitors to have a great dining experience with Saudi hospitality.

Our strategy is very focused. We choose to partner with select premium restaurants that we think should become part of the country’s dining fabric, and then we tie their funding directly to guest demand. That way, our growth, their growth, and Vision 2030’s push for an experience‑led economy are all moving in the same direction.

 

You’re offering what you call “Dining Capital” upfront cash with no interest and no fixed repayments. Can you walk us through the economics of this model and how you mitigate risk while still enabling restaurants to scale?

The model is quite simple and has no hidden intentions. We give a restaurant an upfront lump sum, and in return, we receive a larger pool of future dining credit that will be used by SPICE diners over time, who are invited to use our app. There is no interest, no fixed instalments, and no equity dilution. The restaurant is simply agreeing to honour this pre‑purchased credit at face value whenever our guests dine. Guests simply book and pay through the app. Every time they pay, they get rewarded with 20% cashback, which can add up to a significant amount. 

But that is why we need to manage risk very closely, which explains why we are selective with the brands we fund. We work only with premium and upper‑casual venues that meet high standards on consistency, concept, and brand. Second, we size each financing opportunity based on realistic future demand, using our experience, data, and technology.  Third, we do not just wire money and disappear. We actively drive demand through our invite‑only diners, so capital and demand always work together.

For the operator, it feels like getting growth equity without giving up ownership. This kind of working capital eliminates the headache of monthly repayment pressure. For us, it creates a new, Sharia‑compliant asset class that is directly backed by how often people dine at these venues.

 

On the consumer side, SPICE is building an invite‑only dining platform with concierge features and 20% instant rewards. How does your technology shape the guest experience, and what competitive advantage does this create for your restaurant partners?

On the consumer side, we are trying to build the app that serious diners wish already existed. SPICE is invite‑only. That’s why it feels more like a membership than a mass deals app, and every venue on it is handpicked. If a venue is on SPICE, it is because we would happily send our friends and family there. It is the app that people in the know use when they have to choose where to go. 

Inside the app, you can quickly find the right spot for a date, a business lunch, or a family dinner, then pay in‑app and receive 20 percent instant rewards on your bill. Over time, the product learns where you like to go, what kind of vibe you prefer, and even what kind of occasion you are planning. It starts to feel like a digital concierge that understands your taste.

For restaurants, that experience matters a lot. They are not getting random coupon hunters. They are getting high‑value guests who come for the experience first and appreciate that SPICE is tied to quality, not cheap deals. That combination of curated demand plus instant rewards is a strong edge for our partners.

 

Your team has a strong entrepreneurial track record, having led successful exits such as ifood.jo and POSRocket. How have these previous experiences informed SPICE’s operational strategy and its expansion approach in the GCC?

As founders, we have been in food and hospitality tech for almost twenty years now. We built ifood.jo, Jordan’s first food ordering platform, which was acquired by Delivery Hero, and POSRocket, a cloud POS for restaurants that was acquired by Foodics. So we have seen this industry from a lot of different angles, from the kitchen printer to the customer’s phone. More importantly, Wadi, Youssef, and I have built together, and we complement each other’s strengths. 

On the B2B side, we saw great operators struggling with cash flow, and we saw how banks often did not really understand restaurant risk. On the B2C side, we watched as diners were trained to chase discounts, which might look good in the short term but slowly erodes brands and guest trust. In fact, many diners don’t like to show they use discounts, especially when it comes to paying at premium restaurants. 

With SPICE, we are essentially solving the problems we kept running into. Operationally, we decided not to build just another F&B service. We are building a movement where capital, demand generation, and guest experience are tightly connected. That is also why our expansion plan is careful by design. We are 100% focused on Saudi first. After proving the model works and scales, we’ll take it into other markets in the GCC. 

 

Saudi Arabia is your primary focus today, but you’ve previously hinted at wider regional expansion. What can you share about SPICE’s plans across the Gulf, and what markets are you prioritizing next?

Saudi Arabia will always be home for SPICE. It is where we launched and where we are building the Dining Capital category. It is home not just for the brand but for our team and our families. But from the beginning, we knew the model would resonate across the Gulf.

Markets across the GCC have high dining‑out spend, very savvy consumers, and restaurants facing similar challenges with funding and loyalty. Yet no one has really owned the premium dining capital and cashback space in a way that feels curated and long-term. This category is non-existent, and we are essentially building from the ground up.

We plan to earn the right to expand by proving what we do in Saudi Arabia first. Once we have shown that Dining Capital can become part of how premium restaurants in Riyadh and other major cities fund growth, we will start rolling out into other Gulf markets where Sharia‑compliant, non‑debt funding and premium dining experiences are just as relevant.

In each market, we will adapt the curation to local taste, but our core stays the same, where we partner with recognised venues, provide zero‑debt growth capital, and enable an elevated, rewarding dining experience. Eventually, we want a SPICE member from Riyadh to land in Dubai or Kuwait, open the same app, and instantly feel at home.

 

Access to capital is still one of the biggest bottlenecks for restaurants looking to scale. From your perspective, what structural changes or financial innovations are needed to unlock the next wave of F&B growth in the Kingdom?

If you talk to operators in Saudi Arabia, many will tell you the same thing. Getting the first location off the ground is hard, but getting from one or two branches to a real group is often even harder, simply because the right kind of capital is not always available.

Banks tend to apply generic SME models that do not fully reflect how hospitality works. Equity investors often want to back platforms, not individual restaurant brands. So a lot of very good concepts get stuck in the middle, even while the overall market is booming. Starting a restaurant isn’t cheap either, with a few million riyals needed in upfront capital. 

We think the next wave of growth will come from a mix of new structures and better data. Instruments like Dining Capital, where funding is Sharia‑compliant, non‑dilutive, and repaid through actual guest visits, are one important piece. Another is using real transaction and behaviour data to underwrite restaurant performance instead of relying purely on static projections. That’s why we are investing heavily in our technology so we can model the data right, but also target the right audience for each brand. 

The other important priority is alignment with the KSA leadership’s vision for the country. As tourism and hospitality targets ramp up, you need funding tools that are designed specifically for restaurants in key locations, especially around giga‑projects and destination districts. With SPICE, we are trying to show what that can look like when you connect capital directly to demand and treat the dining experience itself as the asset.

 

With Sharia‑compliant financing and consumer rewards merging into a single ecosystem, where do you see SPICE in the next three to five years? Are external investments or new funding rounds part of that growth trajectory?

When we think about the next three to five years, we do not just think in terms of app metrics. We imagine a world where Dining Capital is a normal part of the conversation for premium restaurants across Saudi Arabia and the GCC.

If a group is planning a new branch or a new concept, we want them to reach out to us first and seek Dining Capital from SPICE. This isn’t just about lending once, but being a real partner in the growth journey of high-potential brands. On the diner side, if you care about where you eat and how you are rewarded, we want closing the bill with SPICE to feel like the natural way to end a great meal.

Right now, we are well-funded and focused on deploying capital to restaurants. At the end of the day, we want to be an active partner supporting the F&B ecosystem. In pioneering a new category around Dining Capital and helping define what premium dining in this region feels like, we hope to play a role in how restaurants grow and how guests experience and remember each meal.

 

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May 12, 2026

Sovereign-by-Design Architectures: Building transparency and traceability into your data

By: Michael Cade, Global Field CTO, Veeam Software 

 

So far, AI adoption has outpaced regulatory frameworks, leaving organizations largely to make up their own rules. But this lack of clarity hasn’t slowed organizations down. In fact, McKinsey’s latest survey found that 88% of organizations already report using AI in at least one business function. Despite this, innovation has slowed, and it’s become clear that organizations have overlooked a key enabler of safe and secure AI - data sovereignty.

Simultaneously, regulation has begun to catch up, and much of it points to the same principles of data sovereignty and AI visibility. Take the EU AI Act, for example, which sets strict, risk-based rules on both AI development and deployment within the EU to improve AI visibility. 

Rather than blindly charging ahead, organizations need to pause to develop transparent, traceable, and sovereign-by-design data architectures. Otherwise, they won’t just be unable to unlock the true potential of AI for their businesses; they’ll also fall behind on regulatory compliance. 

 

Not all data is good data.

As you might expect, both digital sovereignty and AI innovation boil down to data. It’s already well documented that AI needs a lot of data, and we’ve got plenty, with the IDC estimating that the global datasphere reached around 181 zettabytes annually in 2025. But, despite having plenty of data, Generative AI (genAI) pilots continue to fail widely. Some research suggests that as many as 95% of enterprise genAI pilots fail to reach production, or even demonstrate measurable ROI. The reason? Long-standing data hygiene issues. 

Thanks in no small part to AI, data growth has become exponential, but organizations have largely failed to keep up. This influx has far outpaced storage processes, and organizations have somewhat taken their eye off the ball, with ‘junk’ data being stored alongside the ‘useful’ data required for AI usage. And ultimately, AI systems inherit not just the bias but also the quality and structure of the data they are trained on. So, if the training sets are poorly structured and include ‘junk’ data, outputs, and usability suffer. 

There’s also a significant knock-on effect with compliance and regulation. While regulatory bodies are yet to agree on a unified approach to AI regulation, it’s already becoming clear that visibility will be central to future requirements. In Europe alone, the EU AI Act and the NIS2 Directive are already signaling a broader push for stronger governance, transparency, and control over operational and training data. And without strong sovereignty, organizations will remain unable to map and understand their data landscape to adhere to existing and future requirements. 

 

Sorting the wheat from the chaff 

After the last few years of data growth, the sheer scale of the workloads most businesses now hold can seem daunting. Before organizations can improve their data hygiene, they first need to understand and classify their data. Not just for what it contains, but also according to how sensitive it is. A piece of data may be useful for a genAI pilot, but if it’s too sensitive, it cannot be used. This level of understanding not only avoids mistakenly giving genAI programmes sensitive data, but could also be key to creating genAI that delivers on its potential. Instead of training it on a pile of ‘useful’ data peppered with ‘junk’ data, organizations will be able to feed AI only the information it actually needs. 

Once this is all in place and you know what you’re working with, organizations can begin to define the sovereignty requirements for each data bucket, including both regulatory and locality rules. For some, the knee-jerk reaction is to restrict usage to meet the strongest requirements of data localization laws. Still, the EU’s GDPR, for example, doesn’t mandate localization within a specific EU country, just to the European Economic Area (EEA), although it does place strict restrictions on the transfer of personal data outside the EEA – creating a ‘soft localization’ effect in practice. There’s a lot of nuance within this, which is why many organizations are adopting hybrid or multi-cloud architectures to maintain flexibility over where workloads are processed and stored. With these, organizations can restrict data where needed to meet localization requirements, while still maintaining data portability, which will be essential as regulations continue to change. This flexibility and transparency allow organizations not just to monitor where their data resides, but who can access it - essential knowledge not just for compliance, but for security too. 

 

Not just a tickbox

Up until now, data sovereignty has been relegated to the bottom of the priority list, seen mostly as a compliance exercise. Organizations have ticked it off, but only as part of a longer list of regulatory requirements, rather than considering it as a vital part of their data strategy. But if fully understood and wielded correctly, aligned with the wider business strategy, it can do much more. 

Not only can it feed into the data governance frameworks that underpin operations, but it can also help inform and establish AI governance. With clean, structured, and classified data, organizations can finally unlock the true potential of their genAI pilots. 

So far, data sovereignty has been underestimated, but with genAI innovation stalling and regulation catching up, organizations can’t afford to do so any longer. 

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