Cairo - Sharikat Mubasher: Tactful AI, an Egyptian-born customer experience (CX) platform focused on agentic AI, raised a $1 million pre-Series A funding round co-led by Foras AI and M Empire, with participation from several deep-tech angel investors.

Tactful AI will utilize the new capital to strengthen its growth in the Egyptian market and explore opportunities to expand into new regional markets across Europe, the Middle East, and Africa (EMEA), the company announced in a press release today.

The funding will also help Tactful AI accelerate research and development (R&D) and enhance agentic capabilities, scalability, and integrations.

Following this successful closure, the company plans to raise a series A round within the coming 12 months and aims to double these investments over the next three years.

Mohamed Elmasry, Founder and CEO of Tactful AI, said: “Over the past year, we made a conscious decision to prioritize depth over speed, focusing on product–market fit and working closely with enterprise customers to solve real CX challenges. The result was more than 100x growth in platform usage and a much clearer understanding of how Agentic AI can be applied effectively in production environments. This round gives us the fuel to scale that impact, starting with Egypt, expanding regionally, and continuing to invest heavily in R&D.”

Tactful AI empowers organizations to modernize customer experience operations and deploy agentic AI in a responsible, production-ready manner. Over the past 12 months, the company achieved more than 100x growth in platform usage, driven by a focused strategy centered on product–market fit and close collaboration with a select group of enterprise customers.

Tactful AI’s CX platform is designed to help organizations turn customer data into action, empower teams to adapt quickly, and transition from traditional automation to agentic execution, where AI can resolve customer requests end-to-end within defined operational controls.