Riyadh - Sharikat Mubasher: Zain KSA, the leading digital services provider in Saudi Arabia, announced enhancements to its AI technology infrastructure, in partnership with the global open-source solutions provider Red Hat.

This collaboration will enable Zain KSA to strengthen the digital backbone required to expand AI applications across its business, building on the recent launch of its AI Center of Excellence (AI CoE), the company stated in a press release today.

The enhanced infrastructure will expand the company’s ability to scale AI efficiently and securely, improving operational performance and reinforcing governance and reliability, while enhancing its readiness for the digital economy. 

The partnership with Red Hat targets building a more coherent, agile technology environment that enables faster development and rollout of applications and services. It reflects Zain KSA’s commitment to building a comprehensive AI ecosystem that supports operational and commercial functions across the organization while enabling teams to make more effective use of data and advanced technologies.

Maha AlQernas, Executive Vice President of Information Technology and Head of the AI CoE at Zain KSA, stated that the partnership represents a strategic move towards building a more agile and future-ready technology environment, enabling the company to develop, operationalize, and expand AI solutions efficiently and securely across the organization.

She added that the partnership strengthens Zain KSA’s ability to respond to rapidly evolving market demands, deliver more advanced digital services, and contribute to the Kingdom’s digital transformation and digital economy goals.

In turn, Feras Al-Alsheikh, General Manager of Red Hat in Saudi Arabia, the Gulf, and the Levant, commented: “Through this collaboration, we will provide the platforms and tools that allow Zain's team to develop and deploy AI applications quickly and securely, without compromising governance or operational stability. We are confident that this partnership will help strengthen Zain Saudi Arabia's position as an integrated digital provider, and support its contribution to the Kingdom's Vision 2030 goals for a thriving digital economy.”

Moreover, the partnership is part of Zain KSA’s broader strategy that focuses on embedding intelligent technologies across the organization and building the capabilities required to improve performance, support decision-making, and develop new digital services that address evolving customer expectations and future needs.